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A31003-D3000-M100-01-76A9, 02-2013
OpenScape Desk Phone IP, Phone Administration, Administrator Documentation

5

Contents

3.5.9  Resilience and Survivability  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  94

3.5.9.1  Connectivity Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  95
3.5.9.2  Response Timer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  96
3.5.9.3  Non-INVITE Transaction Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  97
3.5.9.4  Maximum Registration Backoff Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  98
3.5.9.5  Backup SIP Server  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  98

3.6  Feature Access  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  100
3.7  Feature Configuration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  103

3.7.1  Allow Refuse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  103
3.7.2  Hot/Warm Phone  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  105
3.7.3  Initial Digit Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  106
3.7.4  Group Pickup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  108

3.7.4.1  Addressing - via Group Pickup URI Feature Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  108
3.7.4.2  Pickup Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  108

3.7.5  Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  111

3.7.5.1  Transfer on Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  111
3.7.5.2  Transfer on Hangup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  111

3.7.6  Callback URIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  113

3.7.6.1  Call Completion   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  113

3.7.7  Message Waiting Address  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  114
3.7.8  Indicate Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  115
3.7.9  System-Based Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  116
3.7.10  Server Based Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  117
3.7.11  uaCSTA Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  119
3.7.12  Local Menu Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  120
3.7.13  Call Recording  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  122

3.8  Free Programmable Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  124

3.8.1  How to Configure Free Programmable Keys (FPKs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
3.8.2  How to Enable "Long Press" for Free Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  126
3.8.3  Clear (no feature assigned)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  127
3.8.4  Selected Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  128
3.8.5  Repeat Dialing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  128
3.8.6  Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  129
3.8.7  Ringer Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  130
3.8.8  Hold  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  131
3.8.9  Alternate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  131
3.8.10  Blind Call Transfer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  132
3.8.11  Join Two Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  132
3.8.12  Deflect a Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  132
3.8.13  Shift Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  133
3.8.14  Phone-Based Conference  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  133
3.8.15  Accept Call via Headset (OpenScape Desk Phones). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  134
3.8.16  Do Not Disturb  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  134
3.8.17  Group Pickup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  135
3.8.18  Repertory Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  135
3.8.19  Hunt Group: Send Busy Status Using Feature Toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  136
3.8.20  Mobile User Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  136
3.8.21  Directed Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  137
3.8.22  Callback  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  137
3.8.23  Cancel Callbacks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  138
3.8.24  Pause Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  138
3.8.25  Resume Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  139

Содержание A31003-D3000-M100-01-76A9

Страница 1: ...terprise com Documentation OpenScape Desk Phone IP Phone Administration P31003D3000M1000176A9 02 2013 Siemens Enterprise Communications GmbH Co KG 2013 OpenScape Desk Phone IP Phone Administration Administrator Documentation A31003 D3000 M100 01 76A9 ...

Страница 2: ...The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specificat...

Страница 3: ...e Terminal Number 18 2 3 3 Basic Network Configuration 19 2 3 4 DHCP Resilience 19 2 3 5 Date and Time SNTP 20 2 3 6 SIP Server Address 20 2 3 7 Extended Network Configuration 21 2 3 8 Vendor Specific VLAN Discovery and DLS Address 21 2 3 8 1 How to Use a Vendor Class 22 2 3 8 2 Setup using a DHCP Server on Unix Linux 29 2 3 8 3 How to Use Option 43 Vendor Specific 29 2 3 9 How to Register at Open...

Страница 4: ...cess Control 71 3 4 3 Security Log 72 3 4 4 Security Related Faults 73 3 4 5 Password Policy 73 3 4 5 1 General Policy 73 3 4 5 2 Admin Policy 74 3 4 5 3 User Policy 74 3 4 5 4 Character Set 75 3 4 5 5 Change Admin and User password 76 3 4 6 Certificate Policy 77 3 4 6 1 Online Certificate Check 77 3 4 6 2 Server Authentication Policy 77 3 5 System Settings 78 3 5 1 Terminal and User Identity 78 3...

Страница 5: ... 3 7 9 System Based Conference 116 3 7 10 Server Based Features 117 3 7 11 uaCSTA Interface 119 3 7 12 Local Menu Timeout 120 3 7 13 Call Recording 122 3 8 Free Programmable Keys 124 3 8 1 How to Configure Free Programmable Keys FPKs 124 3 8 2 How to Enable Long Press for Free Programmable Keys 126 3 8 3 Clear no feature assigned 127 3 8 4 Selected Dialing 128 3 8 5 Repeat Dialing 128 3 8 6 Call F...

Страница 6: ...eral DSS Settings 159 3 11 6 2 Settings for a DSS key 161 3 12 Dialing 162 3 12 1 Canonical Dialing Configuration 162 3 12 2 Canonical Dial Lookup 166 3 12 3 Dial Plan 167 3 13 Distinctive Ringing 170 3 13 1 Special Ringers 172 3 14 Mobility 173 3 15 Transferring Phone Software Application and Media Files 175 3 15 1 FTP HTTPS Server 175 3 15 2 Common FTP HTTPS Settings 175 3 15 3 Phone Software 17...

Страница 7: ...Connectivity 211 3 23 10 9 Messaging 211 3 23 10 10 Mobility 212 3 23 10 11 Phone administration 212 3 23 10 12 Sidecar 212 3 23 10 13 SIP Standard Multiline 213 3 23 10 14 SIP Standard Single Line 213 3 23 10 15 Speech 214 3 23 10 16 Tone 214 3 23 10 17 Web Based Management 214 3 23 10 18 Clear All Profiles No Tracing for All Services 215 3 23 11 QoS Reports 215 3 23 11 1 Conditions and Threshold...

Страница 8: ...s A31003 D3000 M100 01 76A9 02 2013 8 OpenScape Desk Phone IP Phone Administration Administrator Documentation 5 3 2 Dial Plan Syntax 235 5 3 3 How To Set Up And Deploy A Dial Plan 236 6 Glossary 239 Index 246 ...

Страница 9: ...e pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment gener ates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no g...

Страница 10: ... expedient For the users a separate manual is provided You can find further information on the official Siemens Enterprise Communications website http www siemens enterprise com and on the Siemens Enterprise Wiki http wiki siemens enterprise com Related Topics 1 4 Conventions for this Document The terms for parameters and functions used in this document are derived from the web interface WBM In so...

Страница 11: ...31003 D3000 M100 01 76A9 02 2013 OpenScape Desk Phone IP Phone Administration Administrator Documentation 11 Overview The OpenScape Desk Phone Family 1 5 1 OpenScape Desk Phone IP 35G 1 2 3 4 5 3 6 7 5 8 ...

Страница 12: ...the microphone during conversations This feature is used to prevent the listening party from hearing what is being said at the calling party s location or to prevent noise from being transmitted to all participants in conference calls 4 With the Navigation Keys the user administrator can navigate through the various phone functions applications and configuration menus 5 The Fixed Function Keys re ...

Страница 13: ... individual IP phones in your network Direct access to the phone is not required INFO To use this method the phone must first obtain IP connec tivity Related Topics 1 6 2 DLS OpenScape Deployment Service The OpenScape Deployment Service DLS is an OpenScape Management application for administering phones and soft clients in both OpenScape and non OpenScape networks It has a Java supported web based...

Страница 14: ...t hubs can cause serious malfunctions in the hub and in the whole network OpenScape Voice server An FTP Server for file transfer e g firmware configuration data application software A DHCP Dynamic Host Configuration Protocol server recommended DLS OpenScape Deployment Service for advanced configuration and software deployment recommended For additional information see the Wiki page http wiki sieme...

Страница 15: ...om Side OpenScape Desk Phone IP 35G Related Topics 2 2 3 Assembly Step by Step 1 Handset Insert the plug on the long end of the handset cable into the jack on the base of the telephone and press the cable into the groove provided for it Next insert the plug on the short end of the handset cable into the jack on the handset 2 Emergency Number Sticker Network PC Headset Power Handset ...

Страница 16: ...on Supply Class 2 b Only if Power over Ethernet PoE is NOT supported you have to use the optional plug in power supply INFO The order no for the plug in power supply is region specific EU C39280 Z4 C510 UK C39280 Z4 C512 USA C39280 Z4 C511 Plug the power supply unit into the mains Connect the plug in power supply unit to the jack at the bottom side of the phone 2 If applicable connect the followin...

Страница 17: ...figu ration parameters from that central server If no DHCP server is available in the IP network or if the DHCP parameter is disabled the IP address subnet mask and default gateway route must be defined manually To obtain the phone s IP address proceed as follows Step by Step 1 Access the local phone s Admin menu as described in Access via Local Phone If DHCP is enabled default In the Admin menu n...

Страница 18: ...main page opens The left column contains the menu tree If you click on an item which is printed in normal style the corresponding dialog opens in the center of the page If you click on an item printed in bold letters a sub menu opens to the right of the main menu Related Topics 2 3 2 How to Set the Terminal Number Prerequisites If the user and administrator menus are needed in the course of setup ...

Страница 19: ...ubnet Mask option 1 Subnet mask of the phone Default Route option 3 Router IP Address of the default gateway which is used for connections beyond the subnet DNS IP Addresses option 6 Domain Server IP Addresses of the primary and secondary DNS servers If no DHCP server is present see IP Address Manual Configuration for IP address and subnet mask and Default Route Gateway for the default route Relat...

Страница 20: ...s required to give the time zone offset i e the shift in hours to be added to the UTC time provided by the SNTP server The following DHCP options are required SNTP IP Address option 42 NTP Servers IP Address or hostname of the SNTP server to be used by the phone Time zone offset option 2 Time Offset Offset in seconds in relationship to the UTC time provided by the SNTP server For manual configurat...

Страница 21: ...ured by LLDP MED see Automatic VLAN discovery using LLDP MED If the phone is to be located in a VLAN Virtual LAN a VLAN ID must be assigned In case the VLAN shall be provided by DHCP VLAN Discovery must be set to DHCP see Automatic VLAN discovery using DHCP If a DLS Deployment Service server is in use its IP address must be provided It is recommended to configure the DLS server address by DCHP as ...

Страница 22: ...he Windows DHCP Server INFO For DHCP servers on a pre SP2 Windows 2003 Server Windows 2003 Server contains a bug that prevents you from using the DHCP console to create an option with the ID 1 for a user defined vendor class Instead this entry must be created with the netsh tool in the command line DOS shell You can use the following command to set the required option without error message so that...

Страница 23: ...DHCP console menu right click the DHCP server in question and select Define Vendor Classes in the context menu A dialog opens with a list of the classes that are already available 3 Press Add to define a new vendor class 4 Enter OptiIpPhone as Display name and give a description of this class Provide the class name proper by setting the cursor underneath ASCII and typing OptiIpPhone The binary val...

Страница 24: ...select Set Predefined Options from the context menu 8 In the dialog select the previously defined OptiIpPhone class and click on Add to add a new option If the workaround for a pre SP2 Windows 2003 Server has been applied the first option will be there already 9 In the following dialog specify the option type as follows If the workaround for a pre SP2 Windows 2003 Server has been applied the optio...

Страница 25: ...dow 10 The newly created option is displayed now Enter Siemens in the Value field 11 If the VLAN is to be provided by DHCP Repeat step 7 and 8 and then specify the option type as follows If you want to proceed to the configuration of the DLS address continue with step 13 Name Free text e g OptiIpPhone element 02 Data type Long Code 2 Description Free text e g tag 2 for OptiIpPhone class Click OK t...

Страница 26: ...in the Value field In the example the VLAN ID is 42 Hex 0x2A If you do not intend to configure the DLS address click OK and continue with step 15 13 If the DLS address is to be provided by DHCP Repeat step 7 and 8 and then specify the option type as follows Name Free text e g OptiIpPhone element 03 Data type String Code 3 Description Free text e g tag 3 for OptiIpPhone class Click OK to return to ...

Страница 27: ... option is displayed now Enter the DLS address in the Value field using the following format PROTOCOL IP ADDRESS OF DLS SERVER PORT NUMBER In the example the DLS address is sdlp 192 168 3 30 18443 Click OK 15 To define a scope select the DHCP server in question and then Scope and right click Scope Options Select Configure Options in the context menu ...

Страница 28: ...class select Default User Class Activate the check boxes for the options that you want to assign to the scope in the example 001 002 and 003 Click OK 17 The DHCP console now shows the information that will be transmitted to the corresponding workpoints Information from the Standard vendor is trans mitted to all clients whereas information from the OptiIpPhone vendor is transmitted only to the clie...

Страница 29: ...stead of a Tag Option 1 Vendor must be Siemens 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 Tag Option 2 VLAN ID 2 4 0 0 0 10 02 04 00 00 00 0A Tag Option 3 DLS IP Address here sdlp 192 168 3 30 18443 3 25 s d l p 1 9 2 1 6 8 3 etc 03 19 73 64 6C 70 3A 2F 2F 31 39 32 2E 31 36 38 2E 33 2E 33 3 0 3A 31 38 34 34 33 match if substring option vendor class identifier 0 11 OptiIpPhone Related Topics 2 3 ...

Страница 30: ...ich is 18443 by default The following example illustrates the syntax Example Setup Using the Windows DHCP Server Step by Step 1 In the Windows Start menu select Start Programs Administrative Tools DHCP 2 Select the DHCP server and the scope Choose Configure Options in the context menu using the right mouse button 3 Enter tag 1 that is the vendor tag The value has to be Siemens Code Length VLAN ID ...

Страница 31: ...example the VLAN ID is 10 Hex 0A 5 If the DLS address is to be provided by DHCP Enter the DLS address in the Value field using the following format PROTOCOL IP ADDRESS OF DLS SERVER PORT NUMBER INFO For ensuring proper functionality the port number should not be followed by any character In the example the DLS address is sdlp 192 168 3 30 18443 Note that the screenshot also shows the VLAN ID descr...

Страница 32: ... 3 9 How to Register at OpenScape Voice Prerequisites For registration at the OpenScape Voice server a SIP user ID and password if required depending on the SIP Server configuration must be provided by the phone The following procedure describes the configuration using the web interface see 2 3 1 How to Access the Web Interface WBM if the web interface is not accessible please refer to 3 5 6 SIP R...

Страница 33: ... Voice server If not provided by DHCP or DLS enter the appropriate values If the phone is to register with a gateway enter the appropriate SIP Gateway address 3 In the Server type field select OS Voice 4 In Realm enter the SIP realm the targeted user password combination refers to This setting depends on the configuration of the OpenScape Voice server 5 In the User ID and Password fields enter the...

Страница 34: ...M100 01 76A9 02 2013 34 OpenScape Desk Phone IP Phone Administration Administrator Documentation Startup Procedure 2 4 Startup Procedure The following flowchart shows the startup process for OpenScape phones Related Topics ...

Страница 35: ...ovided as part of a pin supplied from the cloud organ isation to the user When the user enters the pin at the phone the SEN Redirect server redirects the phone to a DLS WPI based management system operated by the cloud service provider This management system completes the configuration of the phone with all the information required for it to be usable and may also customise the phone for the cloud...

Страница 36: ...DHCP is available IP address allocated to the phone DNS address is available Subnet mask is available Router address is available No DLS address available No SIP addresses available The phone starts the cloud deployment process The phone is locked so that the mode keys FPKs etc cannot be used The phone obtains the IP address of the SEN Redirect server cloud setup com from the DNS Phone displays th...

Страница 37: ...es and displays the Progress prompt Phone saves the configuration data If the language is changed then the display is updated The phone obtains the IP address of the Deployment server from the DNS by looking up the DLS address if appropriate The stored DLS address is not changed by the result of the DNS lookup Phone contacts the Deployment server using DLS WPI The hash of the pin is provided as an...

Страница 38: ...loyment may be restarted by triggering a Factory reset The DLS WPI requests a restart to factory defaults of the phone The phone restart should then trigger the cloud deployment process if the conditions in Cloud Deployment are still met Related Topics 2 5 4 Deployment errors During deployment the display will always show deployment specific information A persistent warning popup displays the info...

Страница 39: ... is dismissed RS 1 Unable to get the address for the SEN Redirect server DNS lookup failed RN 3 Unable to establish contact with SEN Redirect server no reply RR 2 Unable to establish contact with SEN Redirect server refused DS 1 Unable to get the address for the Deployment server DNS lookup failed DN 3 Unable to establish contact with Deployment server no reply DR 2 Unable to establish contact wit...

Страница 40: ...sed and controlled by the phone Step by Step 1 Access the Administration Menu Press the Settings Up Arrow or Down Arrow and OK keys consecutively to select the Admin menu 2 When the Admin menu is active you will be prompted to enter the adminis trator password The default admin password is 123456 It is highly recommended to change the password see Password after your first login For entering passw...

Страница 41: ... key 5 Enter the parameter value For selecting numbers and characters you can use special keys See the following table With the OpenScape Desk Phone IP 35G use the keypad for entering parameter values Use the navigation keys to navigate and execute adminis trative actions in the Administration menu 6 Save and exit the menu When you are done select Save exit and press the OK key Related Topics Key ...

Страница 42: ...Mirror the data traffic at the LAN port is mirrored at the PC port This setting is for diagnostic purposes If for instance a PC running Ethereal Wireshark is connected to the PC port all network activities at the phone s LAN port can be captured INFO Removing the power from the phone or a phone reset reboot will result in the temporary loss of the network connection to the PC port When PC port aut...

Страница 43: ... broadcast domains Partitioning a physical network into separate VLANs allows a network adminis trator to build a more robust network infrastructure A good example is a separation of the data and voice networks into data and voice VLANs This isolates the two networks and helps shield the endpoints within the voice network from disturbances in the data network and vice versa INFO The implementation...

Страница 44: ...evice is a member can be assigned directly to the device e g by DHCP The task of determining the VLAN for which an Ethernet packet is destined is carried out by VLAN tags within each Ethernet frame As the MAC addresses are more or less wired to the devices mobility does not require any administrator action as opposed to layer 1 VLAN It is important that every switch connected to a PC is VLAN capab...

Страница 45: ... discovery using DHCP To automatically discover a VLAN ID using DHCP the phone must be configured as DHCP enabled and VLAN discovery mode must be set to DHCP LLDP MED should be disabled The DHCP server must be configured to supply the Vendor Unique Option in the correct VLAN over DHCP format If a phone configured for VLAN discovery by DHCP fails to discover its VLAN it will proceed to configure it...

Страница 46: ...n Related Topics 3 2 2 3 Manual Configuration of a VLAN ID To configure layer 2 VLAN manually make sure that VLAN discovery is set to Manual and LLDP MED is disabled Then the phone must be provided with a VLAN ID between 1 and 4095 If you mis configure a phone to an incorrect VLAN the phone will possibly not connect to the network In DHCP mode it will behave as though the DHCP server cannot be fou...

Страница 47: ...configuration and network management The auto configurable parameters are VLAN ID see VLAN and Quality of Service parameters see Quality of Service QoS The data sent by a network device is stored in neighboring network devices in MIB Management Information Base format In order to keep this information up to date a specific TTL Time To Live is specified in LLDP This value tells a device how long th...

Страница 48: ...ls in terms of data throughput capacity bandwidth latency variations jitter and delay INFO Layer 2 and 3 QoS for voice transmission can be set via LLDP MED see LLDP MED If so the value can not be changed by any other interface Related Topics 3 3 1 1 Layer 2 IEEE 802 1p QoS on layer 2 is using 3 Bits in the IEEE 802 1q p 4 Byte VLAN tag which has to be added in the Ethernet header The CoS class of ...

Страница 49: ... data RTP streams Value range 0 7 Default 5 Layer 2 signalling Sets the CoS Class of Service value for signaling Value range 0 7 Default 3 Layer 2 default Sets the default CoS Class of Service value Value range 0 7 Default 0 Administration via WBM Network QoS Administration via Local Phone Related Topics 3 3 1 2 Layer 3 Diffserv Diffserv assigns a class of service to an IP packet by adding an entr...

Страница 50: ...F31 It is less stringent than EF in a multiple dropping system The AF values are containing two digits X and Y AFXY where X is describing the priority class and Y the drop level Four classes X are reserved for AFXY AF1Y low priority AF2Y AF3Y and AF4Y high priority Three drop levels Y are reserved for AFXY AFX1 low drop probability AFX2 and AFX3 High drop probability In the case of low drop level ...

Страница 51: ...opics 3 3 2 Protocol Mode IPv4 IPv6 An IPv4 address consists of 4 number blocks each between 0 and 255 separated by Example Example 1 222 44 123 An IPv6 address consists of 8 hexadecimal number blocks separated by Example 2001 0db8 85a3 08d3 1319 8a2e 0370 7347 or if not all blocks are used 2000 1 3 Administration via WBM Network General IP configuration Admin Network QoS Service Layer 3 Layer 3 v...

Страница 52: ...rver If no DHCP server is available in the IP network please deactivate this option In this case the IP address subnet mask and default gateway route must be defined manually INFO The phone is able to maintain its IP connection even in case of DHCP server failure For further information please refer to DHCP Resilience The following parameters can be obtained by DHCP Basic Configuration IP Address ...

Страница 53: ...nal Configuration Primary Secondary DNS DNS recursive name server option 23 SNTP IP Address Simple Network Time Protocol Server option 31 SIP Addresses SIP Server Registrar SIP Server Domain Name List option 21 SIP Server IPv6 Address List option 22 VLAN ID DLS address Vendor specific Information option 17 DHCPv6 options are preferred in Dual Stack Mode if a parameter is configured both via DHCP a...

Страница 54: ...rerequisites If not provided by DHCP dynamically the phone s IP address and subnet mask must be specified manually INFO IP addresses can be entered in the following formats Decimal format Example 11 22 33 44 or 255 255 255 0 no leading zeroes Octal format Example 011 022 033 044 leading zeroes must be used with every address block Hexadecimal format Example 0x11 0x22 0x33 0x44 prefix 0x must be us...

Страница 55: ...Phone IP Phone Administration Administrator Documentation 55 Administration IP Network Parameters Step by Step 1 Navigate to Network General IP Configuration Set DHCP Enabled DHCPv6 Enabled and LLDP MED Enabled to not selected Afterwards click Submit ...

Страница 56: ...ing on the settings in Protocol Mode IPv4 IPv6 Set DHCP Enabled resp DHCPv6 Enabled and LLDP MED Enabled to not selected Enter the IP address and the Subnet mask If applicable enter the Default route Afterwards click Submit 3 After the phone s network service has restarted the other IP parameters can be configured Administration via Local Phone Admin Network General IP configuration Use LLDP MED U...

Страница 57: ... the IP address of the router that links your IP network to other networks If the value was assigned by DHCP it can only be read Administration via WBM IPv4 Configuration Network IPv4 configuration Enter the Default route i e the IP address of the router that links your IP network to other networks Afterwards click Submit Admin Network IPv4 configuration IP address Subnet mask Admin Network IPv6 c...

Страница 58: ... of the Global Gateway that links your IP network to other networks Afterwards click Submit Administration via Local Phone IPv6 Configuration Related Topics 3 3 6 Specific IP Routing To have constant access to network subscribers of other domains you can enter a total of two more network destinations in addition to the default route gateway This is useful if the LAN has more than one router Admin ...

Страница 59: ...e Route 1 2 mask Network mask for the selected route Administration via WBM Network IPv4 configuration Enter the required data For Route 1 Route 1 IP address Route 1 Gateway and Route 1 mask For Route 2 Route 2 IP address Route 2Gateway and Route 2 mask Click Submit Administration via Local Phone IPv6 Route Configuration Data required Route 1 2 destination IPv6 address of the selected route Admin ...

Страница 60: ...est Route 1 Prefix Len and Route 1 Gateway For Route 2 Route 2 Dest Route 2 Prefix Len and Route 2 Gateway Click Submit Administration via Local Phone Related Topics 3 3 7 DNS The main task of the domain name system DNS is to translate domain names to IP addresses For some features and functions of the OpenScape Desk phone it is necessary to configure the DNS domain the phone belongs to as well as...

Страница 61: ...ards click Submit Administration via Local Phone Related Topics 3 3 7 2 DNS Servers If not provided by DHCP automatically a primary and a secondary DNS server can be configured INFO Depending on the configuration chosen for survivability DNS SRV is required For details please refer to Resilience and Survivability Data required Primary DNS IP address of the primary DNS server Secondary DNS IP addre...

Страница 62: ... 1 DNS Domain Name The current DNS name of the phone is displayed at the right hand side of the banner of the admin and user web pages under DNS name To see configuration changes the web page must be reloaded INFO It is recommended to inform the user about the DNS name of his her phone If the corresponding infrastructure is available at the customer site the complete WBM address can be found under...

Страница 63: ...S The Deployment Service DLS is an OpenScape Management application for administering workpoints in communication networks Amongst the most important features are security e g PSS generation and distribution within an SRTP security domain mobility for OpenScape SIP phones software deployment plug play support as well as error and activity logging DLS address i e the IP address or host name of the ...

Страница 64: ...tact requests the phone will send a request to the DLS in order to obtain the update just as with a regular DLS connection INFO The URI of the DCMP as well as the polling interval are configured by the DLS For this purpose it is necessary that the phone establishes a first contact to the DLS e g by phone restart or local configuration change A Security PIN can be provided which is used for decrypt...

Страница 65: ...tart warmStart sent if only the phone software is restarted linkUp sent when IP connectivity is restored QoS Related Traps These traps are designed specifically for receipt and interpretation by the Customer Data Collection system OpenScape Customer Data Collection CDC or HiPath QoS Data Collection The traps are common to SIP phones HFA phones Gateways etc Traps for important high level SIP relate...

Страница 66: ...ding enabled Enables or disables the sending of diagnostic data to the SNMP manager Value range Yes No Default No Diagnostic destination IP address or host name of the SNMP manager receiving diagnostic data Diagnostic destination port Port on which the SNMP manager is receiving diagnostic data Diagnostic community SNMP community string for the SNMP manager receiving diagnostic data Diagnostic to g...

Страница 67: ...ation IP Network Parameters Administration via WBM System SNMP Administration via Local Phone Admin System SNMP Queries allowed Query password Trap sending enabled Trap destination Trap destination port Trap community Diag sending enabled Diag destination Diag destination port Diag community QoS traps to QCU QCU address ...

Страница 68: ... tone will notify the user INFO For secure encrypted calls it is required that both endpoints support SRTP The secure call indication tells the user that the other endpoint has acknowledged the secure connection INFO In order to use SRTP the phone must be configured for NTP for further information please see Date and Time The reason is that the key generation MIKEY uses the system time of the part...

Страница 69: ... KEYing is a key management protocol that is intended for use with real time applications It can specifically be used to set up encryption keys for multimedia sessions that are secured using SRTP Use secure calls activates the encryption of outgoing calls i e the phone is capable of receiving encrypted calls INFO For secure encrypted calls it is required that both endpoints support SRTP The secure...

Страница 70: ...s only possible if SDES is configured as the key exchange protocol for SRTP Administration via WBM System Security System Administration via Local Phone Related Topics 3 4 1 3 SDES Configuration When SDES is selected as SRTP negotiation method see Security General Configuration it can be configured further The SDES status parameter enables or disables SDES just like SRTP type in System Security Sy...

Страница 71: ... enabled or disabled Administration via WBM System Security SDES config Related Topics 3 4 2 Access Control The CCE access parameter controls TCP and UDP access for the CCE CommsChannel Extender This affects the operation of the OpenStage Manager local CTI access and HPT access When Disable is selected both TCP and UDP are disabled With Enable there are no restrictions With Factory reset claw the ...

Страница 72: ...ept in the security log before old entries are overwritten by new entries Archive to DLS controls whether the log is sent to the DLS When activated the DLS is used to automatically archive the security log so that no log entries will be lost With Archive when at the trigger for log archiving is set Automatic archiving of new security log entries will occur when the percentage of unarchived entries...

Страница 73: ...tive failures to enter the admin password User access shows the date and time when the phone encountered multiple consecutive failures to enter the user password Administration via WBM System Security Faults Related Topics 3 4 5 Password Policy Related Topics 3 4 5 1 General Policy Expires after days sets the maximum validity period of a password Warn before days specifies when the user admin is n...

Страница 74: ...ines the minimum number of characters for the admin password Password history specifies the number of entries to be kept in the admin password history New passwords must not match any password in the history The Current status parameter determines the status for the admin password When set to Active the admin password is available for use With Suspended the admin password is not available for a pe...

Страница 75: ...Policy Related Topics 3 4 5 4 Character Set The composition of the password can be configured in detail Ucase chars reqd defines the minimum number of uppercase characters Value range 0 to 24 Lcase chars reqd defines the minimum number of lowercase characters Value range 0 to 24 Digits required defines the minimum number of digits Value range 0 to 24 Special chars reqd defines the minimum number o...

Страница 76: ...rator can be set here They have to be confirmed after entering The factory setting for the Admin password is 123456 it should be changed after the first login Password handling in previous versions see Password Administration via WBM Security and Policies Password Change Admin password Security and Policies Password Change User password Administration via Local Phone Admin Security policies Passwo...

Страница 77: ...ifies the IP address or FQDN of a primary OCSP responder OCSR 2 address specifies the IP address or FQDN of a secondary OCSP responder Administration via WBM Security and Policies Certificates Generic Related Topics 3 4 6 2 Server Authentication Policy For individual certificates provided by specific servers the level of authentication can be configured When None is selected no certificate check i...

Страница 78: ...a WBM Security and Policies Certificates Authentication policy Administration via Local Phone Related Topics 3 5 System Settings Related Topics 3 5 1 Terminal and User Identity Related Topics 3 5 1 1 Terminal Identity Within a SIP environment both Terminal Number and Terminal Name may serve as a phone number The values are used in the userinfo part of SIP URIs In order to register with a SIP regis...

Страница 79: ...ion via Local Phone Related Topics 3 5 1 2 Display Identity If an individual name or number is entered as Display identity and Enable ID is activated it is displayed in the phone s status bar instead of the Terminal number Administration via WBM System System Identity Administration via Local Phone Admin System Identity Terminal number Terminal name Admin System Identity Display identity Enable ID...

Страница 80: ...ave an Emergency number configured If the phone is locked a clickable area for making an emergency call is created INFO If more than one emergency number is needed additional numbers can be configured in the canonical dial settings Canonical Dialing Configuration If a mailbox located at a remote server shall be used its Voice mail number must be entered Administration via WBM System Features Confi...

Страница 81: ...matched to a FAC in the Dialled tab list of Call Log is that the context menu for the list entry now provides both numbers from the last call associated with the entry as Dial options in the context menu for the list entry similar to that already provided by the context menu for the Details form of such an entry Note that the Call Log display on the OpenScape Desk Phone IP 35G has been simplified ...

Страница 82: ...ll Related Topics 3 5 4 Date and Time If the DHCP server in your network provides the IP address of the SNTP server no manual configuration is necessary If not you have to set the SNTP IP address parameter manually For correct display of the current time the Timezone offset must be set appro priately This is the time difference between the local time and UTC Universal Time Coordinated If for insta...

Страница 83: ...unction with Auto time change Value range Yes No Default setting is Yes After a factory reset the system will be reset to this value Difference minutes Time difference when daylight saving time is in effect Default setting is 60 mins After a factory reset the system will be reset to this value Auto time change Auto DST Enables or disables automatic control of daylight saving time according to the ...

Страница 84: ...NTP server is available date and time must be set manually INFO The parameters for the manual setting of time and date are located in the User menu not in the Administrator menu Data required Local time hh mm Local time Local date day month year Local date Allow daylight saving Defines whether there is daylight is set Difference minutes Timezone offset in minutes Administration via WBM User pages ...

Страница 85: ...EGISTER messages When registered the phone is ready to receive incoming calls SIP gateway address gives the IP address or host name of the SIP gateway If configured the SIP gateway is used for outgoing calls otherwise the server specified in SIP server address is used A SIP gateway is able to perform a conversion of SIP to TDM which enables to send calls directly into the public network INFO Enhan...

Страница 86: ...ion via Local Phone Related Topics 3 5 5 2 SIP Ports In this group of parameters the ports for the SIP server the SIP registrar and the SIP gateway are defined for further information see SIP Addresses as well as the SIP port used by the phone SIP local Data required SIP server Port of the SIP proxy server Default 5060 Admin System Registration SIP Addresses SIP server SIP registrar SIP gateway ...

Страница 87: ...efault 5060 SIP local Port used by the phone for sending and receiving SIP messages Default 5060 INFO When changing the SIP Transport protocol from UDP TCP to TLS the SIP ports now also have to be changed correspond ingly e g SIP port from 5060 to 5061 and on changing vice versa Administration via WBM Network Port configuration Administration via Local Phone Related Topics Admin Network Port Confi...

Страница 88: ... supports the digest authentication scheme and requires some param eters to be configured in addition to those for unauthenticated registration By providing a User ID and a Password which match with a corresponding account on the SIP registrar the phone authenticates itself Optionally a Realm can be added This parameter specifies the protection domain wherein the SIP authenti cation is meaningful ...

Страница 89: ...ealm Protection domain for authentication User ID User name required for an authenticated registration Password Password required for an authenticated registration Administration via WBM System Registration Administration via Local Phone Related Topics Admin System Registration SIP Session Registration timer Server type Realm User ID Password ...

Страница 90: ...ult OBP domain Outbound Proxy checkbox is set and the number or name dialed by the user does not provide a domain this value will be appended to the name or number Otherwise the domain of the outbound proxy will be appended Data required Outbound proxy Determines whether an outbound proxy is used or not Value range Yes No Default Yes when System Registration Server type is set to HiQ8000 firmware ...

Страница 91: ...Related Topics 3 5 7 3 Media SDP OpenScape Desk Phones support IPv4 IPv6 media address negotiation in SDP using ANAT Alternative Network Address Types ANAT allows for for the expression of alternative network addresses e g different IP versions for a particular media stream When Media negotation is set to ANAT ANAT is supported the phone will re register with the SIP server and advertise ANAT supp...

Страница 92: ...3 5 8 SIP Session Timer Session timers provide a basic keep alive mechanism between 2 user agents or phones This mechanism can be useful to the endpoints concerned or for stateful proxies to determine that a session is still alive This is achieved by the phone sending periodic re INVITEs to keep the session alive If no re INVITE is received before the interval passes the session is considered term...

Страница 93: ...interval between refresh re INVITEs INFO Some server environments support their own mechanism for auditing the health of a session In these cases the Session timer must be deactivated For OpenScape Voice the Session timer should be deactivated Data required Session timer enabled Activates or deactivates the session timer mechanism Value range Yes No Default value No Session duration seconds Sets t...

Страница 94: ... IP configuration Primary DNS For details see DNS Servers Enable the use of an outbound proxy for routing outbound requests The web interface path is System SIP interface Outbound proxy For details see Outbound Proxy Set the SIP gateway port to 0 The web interface path is Network Port configuration SIP gateway If the SIP server is to be configured by DNS SRV set the SIP server port to 0 The web in...

Страница 95: ... server that has the second highest priority 2 Use of a Backup SIP Server Along with the registration at the primary SIP server the phone is registered with a backup SIP server In normal operation the phone uses the primary server for outgoing calls If the phone detects that the connection to the primary SIP server is lost it uses the backup server for outgoing calls This connection check is reali...

Страница 96: ...one sends a new INVITE message to the SIP server If the call transaction timer expires before the phone gets a response from the SIP server the phone assumes that the server had died and then attempts to contact the backup server if configured If there is no backup server configured the phone just tidies up internally The data is given in milliseconds The default value is 32 000 for OpenScape Voic...

Страница 97: ...res before the phone gets a response from the SIP server the phone assumes that the server had died and then attempts to contact the backup server if configured If no backup server is configured the phone will just tidy up internally The data is given in milliseconds The default value is 32000 for OpenScape Voice the recommended setting is 6 seconds 6000 ms Administration via WBM System SIP interf...

Страница 98: ...ion allowed flag indicates whether or not the phone treats the backup proxy server as a SIP registrar If set to Yes the phone tries to register its SIP address with the server whose IP address or hostname is specified by Backup proxy address Once an IP address has been entered the SIP UDP Port is opened even if SIP TLS is used for the OS Voice connection The Backup registration timer determines th...

Страница 99: ...Backup proxy address IP address or hostname of the backup proxy server Backup registration timer Expiry time of the registration in seconds Default 3600 Backup transport Transport protocol to be used for messages to the backup proxy Value range TCP UDP Default UDP Backup OBP flag Determines whether or not the backup proxy is used as an outbound proxy Value range Yes No Default No Network Port Conf...

Страница 100: ...OpenScape Desk Phone features and interfaces can be enabled or disabled Blind Transfer see Blind Call Transfer 3rd Call Leg consultation from a second call see User Manual Callback Busy see Callback and Callback URIs Callback on No Reply see Callback and Callback URIs Admin System Registration SIP Session SIP Survivability Backup registration flag Backup proxy address Backup transport OBP flag Adm...

Страница 101: ... Group Pickup Call Deflection see Deflect a Call Call Forwarding see Call Forwarding Do Not Disturb see Do Not Disturb Refuse Call see Allow Refuse Repertory Dial Key see Repertory Dial DSS Feature see Direct Station Select DSS BLF Feature see BLF Key Line Overview see User Manual CTI Control see uaCSTA Interface Web Based Management see Web based Management WBM Feature Toggle see Hunt Group Send ...

Страница 102: ...ocal Phone Admin System Features Feature access Call control Blind transfer 3rd call leg Admin System Features Feature access Call establish Callback Call pickup Group pickup Call deflection Call forwarding Do not disturb Refuse call Repertory dial key Admin System Features Feature access Call associated Phone book lookups DSS feature BLF feature Line overview ...

Страница 103: ... Topics 3 7 1 Allow Refuse This parameter defines whether the Refuse Call feature is available on the phone The possible values are Yes or No The default is No INFO This parameter can also be configured under System Features Feature access see Feature Access Admin System Features Feature access CTI CTI control Admin System Features Feature access Services Web based mang Feature toggle Phone lock ...

Страница 104: ...4 OpenScape Desk Phone IP Phone Administration Administrator Documentation Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Admin System Features Configuration General Allow refuse ...

Страница 105: ...se Hot warm phone must be set to Hot phone If set to Warm phone the specified desti nation number is dialed after a delay which is defined in Initial digit timer seconds for details see Initial Digit Timer During the delay period the user can dial a number which will be used instead of the hot warm destination In addition the user will be provided with a dial tone during the delay period With the ...

Страница 106: ... 3 Initial Digit Timer This timer is started when the user goes off hook and the dial tone sounds When the user has not entered a digit until timer expiry the dial tone is turned off and the phone changes to idle mode The Initial digit timer seconds parameter defines the duration of this time span Admin System Features Configuration General Hot warm phone Hot warm destination Initial digit timer ...

Страница 107: ... IP Phone Administration Administrator Documentation 107 Administration Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Admin System Features Configuration General Initial digit timer ...

Страница 108: ...up can be indicated acoustically and visually if Group pickup visual alert is configured The Group pickup tone allowed parameter activates or deactivates the gener ation of an acoustic signal for incoming pickup group calls The default is Yes If this is activated Group pickup as ringer determines whether the current ring tone or an alert beep is used If set to Yes a pickup group call will be signa...

Страница 109: ...t or press the Speaker key or the Headset key to accept the call If FPK only default setting is selected an incoming call is signaled only by the flashing Pick up key To accept the call the user must press the flashing Pick up key The Pickup call prompt is then shown on the display and the user can either lift the handset or press the Speaker key or the Headset key to accept the call Phone State G...

Страница 110: ...esk Phone IP Phone Administration Administrator Documentation Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Admin System Features Configuration Audio Pickup tone Pickup as ringer Pickup visual BLF alerting ...

Страница 111: ...d in the User menu The default is Yes Administration via WBM User Configuration Outgoing calls Administration via Local Phone Related Topics 3 7 5 2 Transfer on Hangup This feature applies to the following scenario While A is talking to B C calls A A accepts the call so B is on hold and the call between A and C is active If Transfer on hangup is enabled and A goes on hook B gets connected to C If ...

Страница 112: ...penScape Desk Phone IP Phone Administration Administrator Documentation Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Admin System Features Configuration General Transfer on hangup ...

Страница 113: ...swered i e if nobody lifts the handset or accepts the call in another way Callback cancel all deletes all the callback requests stored previously on the telephone system SIP server INFO The callback feature can be enabled or disabled under System Features Feature access see Feature Access Data required Callback FAC Access code that is sent to the server for all kind of Callback Callback Cancel all...

Страница 114: ...an optical signal which indicates that voicemail messages are on the server Depending on the SIP server gateway in use the Message waiting server address that is the address or host name of the server that sends message waiting notifications to the phone must be configured With OpenScape Voice this setting is not typically necessary for enabling MWI functionality Administration via WBM System Feat...

Страница 115: ...hidden and set a header for the category Data required New items Determines whether new items are indicated Fixed Value Show Alternative label Label for new items New urgent items Determines whether new urgent items are indicated Value range Show Hide Alternative label Label for new urgent items Old items Determines whether new urgent items are indicated Value range Show Hide Alternative label Lab...

Страница 116: ...volve 3 to 16 members This feature is not available with every system INFO It is recommended not to enter the full URI but only the user part For instance enter 123 not 123 SIP SERVER ADDRESS A full address in this place might cause a conflict when OpenScape Voice uses multiple nodes Administration via WBM System Features Addressing Related Topics Admin Local functions Messages settings New items ...

Страница 117: ... call forwarding are to be used Server features must be deactivated This is the default setting For using server based Call Forwarding or server based DND it must be activated INFO Server features is deactivated automatically if System Registration Server type see SIP Registration is set to HiQ8000 INFO Before switching Server features on or off please ensure that both Call Forwarding and DND are ...

Страница 118: ... OpenScape Desk Phone IP Phone Administration Administrator Documentation Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Admin System Features Configuration General Server features ...

Страница 119: ...subset of the CSTA protocol which allows external CTI applications to interact with the phone INFO Access to the users CTI calls menu in User Configu ration Incoming Calls can be allowed or disallowed see Feature Access If Allow uaCSTA is enabled applications which support the uaCSTA standard will have access to the OpenScape Desk Phone The default is Yes Administration via WBM System Features Con...

Страница 120: ... helpful in case a user does a long press on a line key uninten tionally and thereby invokes the key configuration menu The menu will close after the timeout and the key will return to normal line key operation The timeout ranges from 1 to 5 minutes The default value is 2 INFO The current position in the User or Admin menu is kept in case the user admin has exited the menu e g for receiving a call...

Страница 121: ...e IP Phone Administration Administrator Documentation 121 Administration Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Admin System Features Configuration General Not used timeout ...

Страница 122: ... feature is determined Disabled Recording is not possible Manual The user starts and stops recording manually using the menu or a free programmable key Auto start The recording starts automatically besides the user can stop and start the recording manually All calls The recording starts automatically for all recordable calls the user can not stop or start the recording manually The Audible indicat...

Страница 123: ...tion Administrator Documentation 123 Administration Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Admin System Features Configuration Call recording Recorder number Recording mode Audible notification ...

Страница 124: ...figured via the WBM or via the Local Phone as described in 3 8 1 How to Configure Free Programmable Keys FPKs INFO To assign a new function to a key select a function from the drop down list To view or modify the parameters associated with the key use the Edit button Click Submit to save your changes Related Topics 3 8 1 How to Configure Free Programmable Keys FPKs Prerequisites Free Programmable ...

Страница 125: ...o save your changes Configuring FPKs on the Local Phone In the local phone s User menu navigate to User Phone Program keys and press the key to be programmed Use the navigation keys to select a function and to view or modify the parameters associated with the key Select Save exit and press OK to save your changes OR At the phone press and hold the key to be programmed for a few seconds long press ...

Страница 126: ...emain enabled For keyset and DSS functionality please refer to Multiline Appearance Keyset The long press feature can be enabled or disabled by setting the FPK program timer parameter to On enabled or Off disabled This can be done either via the WBM Administrator pages or via the local phone s Admin menu as described below Step by Step In the WBM Administrator pages navigate to System Features Con...

Страница 127: ...mentation 127 Administration Free Programmable Keys Example Administration via Local Phone Related Topics 3 8 3 Clear no feature assigned The Clear no feature assigned function is used as the default placeholder for unallocated program keys Admin System Features Configuration General FPK prog timer ...

Страница 128: ...Dial number parameter is dialed on key press Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Selected diall...

Страница 129: ... enabled the phone will forward incoming calls to the predefined call number depending on the current situation INFO To use phone based call forwarding Server features must be switched off see Server Based Features INFO This feature can be enabled or disabled under System Features Feature access see Feature Access Administration via WBM System Features Program keys Forwarding The Forwarding type p...

Страница 130: ...delay seconds is not offered In the WBM User pages this feature is configured via Configuration Incoming calls Forwarding No reply delay seconds If On busy is selected incoming calls will be forwarded when the phone is busy Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details reg...

Страница 131: ...key a second time Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Hold Related Topics 3 8 9 Alternate Toggl...

Страница 132: ...m Features Program keys Blind transfer Related Topics 3 8 11 Join Two Calls Call transfer applicable when there is one active call and one call on hold The active call and the held call are connected to each other while the phone that has initiated the transfer is disconnected Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be config...

Страница 133: ...the functions assigned to the shifted level are available on the keys Use the Key label key number field to define or change the name label of the key Program keys can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Shif...

Страница 134: ...s to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Headset Related Topics 3 8 16 Do Not Disturb If this feature is activated incoming calls will not be indicated to the user INFO This feature can be enabled or disabled under System Features Feature access see Feature Access Use the Key label key number field ...

Страница 135: ...ature is similar to the selected dialing function but additionally special calling functions are possible INFO This feature can be enabled or disabled under System Features Feature access see Feature Access To configure the feature enter the desired number and or function into the Dial string parameter field The following call functions are available Release disconnect a call Consult start a consu...

Страница 136: ...re code parameter is the OpenScape Voice code for Busy status In the Description field an appropriate description for the feature can be entered Use the Key label key number field to define or change the name label of the key Program keys can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Prog...

Страница 137: ...d to define or change the name label of the key Program keys can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Directed pickup Related Topics 3 8 22 Callback When the remote phone called is busy and does not reply the ...

Страница 138: ...nfigured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Cancel callbacks Related Topics 3 8 24 Pause Callbacks With this function the user can pause the execution of all pending callback requests INFO This feature can be enabled or d...

Страница 139: ... be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Resume callbacks Related Topics 3 8 26 Consultation When the phone is engaged in an active call this function opens a dialing menu to make a consultation call Use the Key ...

Страница 140: ...rammable Keys FPKs Administration via WBM System Features Program keys Call waiting Related Topics 3 8 28 Call Recording Starts or stops call recording for configuring call recording see Call Recording Use the Key label key number field to define or change the name label of the key Program keys can be configured via the WBM or on the local phone For details regarding the different ways to configur...

Страница 141: ...he different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys AICS Zip tone Related Topics 3 8 30 Server Feature Invokes a feature on the SIP server The status of the feature can be monitored via the LED associated to the key INFO This function is intended primarily for operation with an Asterisk SIP ser...

Страница 142: ... defines whether HTTP or HTTPS is to be used for sending the URL to the server The Web server address is the IP address or DNS name of the remote server to which the URL is to be sent The Port is the target port at the server to which the URL is to be sent The Path is the server side path to the desired function i e the part of the URL that follows the IP address or DNS name Example webpage checki...

Страница 143: ...s Guide INFO If you want to use the HTTP push solution please ensure that the LED controller URI field is empty Otherwise the phone will only use the SIP mechanism for LED control and ignore the push request The Symbolic name is used to assign a push request from the application server to the appropriate free programmable key resp fixed function key This value must be unique for all keys involved ...

Страница 144: ...re program keys please refer to How to Configure Free Programmable Keys FPKs Related Topics 3 8 33 Built in Forwarding As a programmable key function this is relevant for OpenScape Desk Phones which have no fixed forwarding key Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details...

Страница 145: ...be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Related Topics 3 8 35 Show phone screen On pressing this key the phone display switches to call view mode idle display Use the Key label key number field to define or chang...

Страница 146: ... cannot be programmed with specific functions Administration via WBM In the WBM Administrator pages navigate to System Features Fixed keys To assign a new function to a key select a function from the drop down list To view or modify the parameters associated with the key use the Edit button Click Submit to save your changes Related Topics 3 11 Multiline Appearance Keyset A phone that has more than...

Страница 147: ...ry keyset must necessarily have a line key for the primary line To configure the key of the primary line set Primary line to true If Ring on off is checked the line will ring when an incoming call occurs and a popup will appear on the display If the option is not checked the incoming call will be indicated only by the blinking of the key s LED If it is desired that the line ring with a delay the t...

Страница 148: ...ed lines are not available if System Registration Server type see 3 5 6 SIP Registration is set to HiQ8000 When Allow in overview is set to Yes the line will be visible in the line overview on the phone s display INFO Line overview can be enabled or disabled under System Features Feature access see Feature Access If a line is configured as hot line the number indicated in Hot warm destination is d...

Страница 149: ...the SIP server Shared type Determines whether the line is a shared line shared by multiple endpoints or a private line only available for this endpoint Value range shared private unknown Default shared Allow in Overview Determines whether the line appears in the phone s line overview Value range Yes No Default Yes Hot warm action Determines if the line is a regular line a hot line or a warm line V...

Страница 150: ...e Administration Administrator Documentation Multiline Appearance Keyset Step by Step 1 Invoke the Program keys dialog and select Line in the drop down menu of the key you want to configure Next click the edit button 2 In the Line dialog set the specific parameters for the line key ...

Страница 151: ...ed via Web interface or DLS before Related Topics 3 11 3 Configure Keyset Operation The following parameters provide general settings which are common for all keyset lines The Rollover ring setting will be used when during an active call an incoming call arrives on a different line If no ring is selected the incoming call will not initiate a ring If alert ring is selected a 3 seconds burst of the ...

Страница 152: ...ured ringing line The line in the alerting or audible ringing state is automatically selected when the user goes off hook In the case of multiple lines alerting or ringing the lines are selected on the one that has been alerting the longest ringing PLP The line in the alerting or audible ringing state is automatically selected when the user goes off hook However if the prime line is alerting it is...

Страница 153: ...r is set to Single button the user can accept the call a single press on the line key If it is set to Preselection the user must first press the line key to select it and then press it a second time to accept the call In both cases the options for a ringing call are presented to the user Accept Reject Deflect Preselect timer is relevant if Preselect mode is set to Preselection The parameter sets t...

Страница 154: ...lt Idle line Line action mode Determines the consequence for an established connection when the line key is pressed Value range Hold Release Default Hold Show focus Determines whether the line key LED blinks or is steady when it is in use Value range Yes No Default Yes Reservation timer Sets the period in seconds after which a line reservation is cancelled If set to 0 the reservation timer is deac...

Страница 155: ...1 76A9 02 2013 OpenScape Desk Phone IP Phone Administration Administrator Documentation 155 Administration Multiline Appearance Keyset Administration via WBM System Features Keyset Operation System Features Configuration ...

Страница 156: ...ponding line is shown Unlike with a preselected line there will be no change to the phone s current line connections The LED indicates whether line preview is active or not The information shown to the user depends on the ring alert configuration for the line in question If the line is configured to alert only the preview will only show the state of the call not the identity of the calling party I...

Страница 157: ...tion Precondition Bridging is enabled see Configure Keyset Operation Administration via WBM System Features Program keys Preview Related Topics 3 11 4 1 Preview and Preselection Precondition Bridging is enabled Action Preselect mode Preview mode Bridging priority Result Single button Pre selec tion On Lock Prev Off Temp Prev Preview over rides bridging Bridg ing over rides preview Preview key is n...

Страница 158: ... is turned off after preview timer expiry if Bridging priority Bridging overrides preview then pressing the busy line key invokes bridging if Bridging priority Preview overrides bridging then pressing the line key displays the line status however pressing the line key twice bridging will be invoked Related Topics Press busy second line key 1x n rel n rel yes yes Bridge confer ence Preview LED rema...

Страница 159: ...inistration via WBM System Features Program keys Immediate ring Related Topics 3 11 6 Direct Station Select DSS INFO This feature requires OpenScape Voice INFO This feature can be enabled or disabled under System Features Feature access see Feature Access A DSS key is a special variant of a line key It enables a direct connection to a target phone allowing the user to pick up or forward a call ale...

Страница 160: ...en special priority and handling If a second call arrives on the primary line during this interval it will be rejected If a second call arrives outside the interval it will be treated just like any other incoming call The default is 3 If Deflecting call enabled is checked the user can forward an alerting call to the DSS target by pressing the DSS key The default is No INFO This parameter is config...

Страница 161: ...orwarding and Do not Disturb settings on the target phone will be overridden so that a call will always alert If set to Line type is set to Normal this is not the case and the call will be treated like a regular call Action on calls defines the handling of an active call when pressing the DSS key If set to Consult the user has an option to start a consultation with the DSS target If set to Transfe...

Страница 162: ... action Default Consult Allow in Overview Determines whether the line appears in the phone s line overview Value range Yes No Default Yes Administration via WBM System Features Program keys DSS Related Topics 3 12 Dialing Related Topics 3 12 1 Canonical Dialing Configuration Call numbers taken from a directory application LDAP for instance are mostly expressed in canonical format Moreover call num...

Страница 163: ...cess code used for dialing out from a PBX to a PSTN Maximum length 10 Optional International access code International prefix used to dial to another country e g 00 in Germany and United Kingdom Maximum length 5 Operator codes List of extension numbers for a connection to the operator The numbers entered here are not converted to canonical format Maximum length 50 Optional Emergency number List of...

Страница 164: ...bers are dialed in their simplest form Thus a number in the local public network region does not have the region code prefix Numbers in the same country but not in the local region are dialed as national numbers Numbers for a different country are dialed using the international format National public form All numbers within the current country are dialed as national numbers thus even local numbers...

Страница 165: ...cal functions Locality Canonical dial settings Local functions Locality Canonical dial Administration via Local Phone Admin Local Functions Locality Canonical settings Local country code National prefix digit Local national code Minimum local number length Local enterprise node PSTN access code International code Operator code Emergency number Initial digits ...

Страница 166: ...lways in canonical format their composition must be analyzed first For this purpose an incoming number is matched against one or more patterns consisting of country codes national codes and enterprise nodes Then the result of this operation is matched against the entries in the local phone book INFO To make sure that canonical dial lookup works properly at least the following parameters of the pho...

Страница 167: ...Topics 3 12 3 Dial Plan OpenScape Desk Phones may optionally use a dial plan residing on the phone By means of the dial plan the phone can infer from the digits entered by the user that a complete call number has been entered or that a particular prefix has been entered Thus the dialing process can start without the need to confirm after the last digit has been entered without delay or with a conf...

Страница 168: ...loaded to the phone using the DLS please refer to the OpenScape Deployment Service Administration Manual The DLS can also export and import dial plans in csv format For details about the compo sition of a dial plan please refer to Example Dial Plan The current dial plan along with its status enabled disabled and error status can be displayed on the WBM via Diagnostics Fault trace configuration Dow...

Страница 169: ...Phone Administration Administrator Documentation 169 Administration Dialing System Features Configuration Dial plan enabled Administration via Local Phone User Configuration Outgoing calls Immediate dialing Admin System Features Configuration General Dial plan ...

Страница 170: ...me business group and the Name parameter is set to Bellcore dr1 To select a specific ring tone for calls from the same business group the other parameters corresponding to that Name must be set accordingly The Ringer sound parameter determines whether a pattern i e melody or a specific sound file shall be used as ringer Pattern Melody selects the melody pattern that will be used if Ringer sound is...

Страница 171: ...specification defines the following abstract names for use between SEN equipment Bellcore dr1 normal internal alerting or ring back Bellcore dr2 external alerting or ring back Bellcore dr3 recall alerting or ring back e g following transfer alert internal normal internal alerting or ring back alert external external alerting or ring back alert recall recall alerting or ring back e g following tran...

Страница 172: ...ers dialog allows the user to change the ring tones for the special call types listed below provided that the call type is signaled to the phone INFO To make the special ringers available and configurable to the user the administrator needs to map the call types to specific ringers via the Ringer setting mapping table in Admin Ringer setting Distinctive Each call type can be mapped to a specific R...

Страница 173: ...ons of the pattern There are 3 variants 1 1 sec ON 4 sec OFF 2 1 sec ON 2 sec OFF 3 0 7 sec ON 0 7 sec OFF 0 7 sec ON 3 sec OFF Related Topics 3 14 Mobility The Mobility feature requires the OpenScape Deployment Service DLS If the phone is mobility enabled by the DLS a mobile user can log on to the phone and thereby have his her own user settings transferred to the phone These user data are stored...

Страница 174: ...o the DLS server The Mobility feature parameter indicates whether the mobility feature is enabled by the DLS or not Data required Unauthorized logoff trap An SNMP trap is sent on an unauthorized logoff attempt Value range Yes No Default No Logoff trap delay Time span in seconds between the unauthorized logoff attempt and the SNMP trap Default 300 Timer med priority Time span in seconds between a d...

Страница 175: ...sferring files to the OpenScape Desk Phone Any FTP server providing standard functionality will do Related Topics 3 15 2 Common FTP HTTPS Settings For each one of the various file types e g phone software hold music and picture clips specific FTP HTTPS access data can be defined If some or all file types have the parameters Download method Server address Server port Account User name FTP path and ...

Страница 176: ... FTP server in use For HTTPS port 443 is assumed unless a different port is specified in the HTTPS base URL Default 21 Account Account at the server if applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use If no port number is specif...

Страница 177: ...l header included in the bind header Hardware level of new bind is compared with phone s hardware level If compatible or if Override is set Proceed with update If NOT compatible Abandon update and return to original application 2 If new software bind does NOT have hardware level header included in the bind header Software version of new bind is compared with minimum known supported SW level If com...

Страница 178: ...or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is...

Страница 179: ...ggered from the Web interface or from the Local phone menu When the download has been successful the phone will restart and boot up using the new software Start Download via WBM In the File transfer Phone application dialog set After submit to start download and press the Submit button Start Download via Local Phone 1 In the Admin menu set the focus to Phone app Press the key A context menu opens ...

Страница 180: ...IP 55G only A bitrate of 48 kB sec is recommended Related Topics 3 15 4 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Common FTP HTTPS Settings are to be used Use Default must be set to Yes and only the Filename must be specified Data required in every case Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filenam...

Страница 181: ...method is switched to HTTPS Administration via WBM File transfer Hold music Administration via Local Phone Related Topics 3 15 4 2 Download Music on Hold If applicable Music on Hold should be deployed using the DLS OpenScape Deployment Service Alternatively the download can be triggered from the Web interface or from the Local phone menu Admin File Transfer Hold Music Details Use default Download ...

Страница 182: ...e context menu select Download The download will start immediately Related Topics 3 15 5 Ringer File Custom ring tones can be uploaded to the phone INFO The file size for a ringer file is limited to 1 MB If the file is too large or the contents of the file are not valid the file will not be stored in the phone This limitation is only enforced on WEBM if a ringer file is downloaded via OpenStage Ma...

Страница 183: ...me must be specified Data required in every case Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS serv...

Страница 184: ...nsfer Ringer file Administration via Local Phone Related Topics 3 15 5 2 Download Ringer File If applicable ring tone files should be deployed using the DLS OpenScape Deployment Service Alternatively the download can be triggered from the Web interface or from the Local phone menu Admin File Transfer Ringer Details Use default Download method Server Port Account Username Password FTP path HTTPS ba...

Страница 185: ...ill start immediately Related Topics 3 15 6 Dongle Key The HPT dongle key is a special file that contains a secret hash number which is required to connect the HPT tool to the phone This testing tool is used exclusively by the service staff Related Topics 3 15 6 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Common FTP HTTPS Settings are to be used Use default must be set to ...

Страница 186: ...server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administra...

Страница 187: ...load can be triggered from the Web interface or from the Local phone menu Start Download via WBM In the File transfer Dongle key dialog set After submit to start download and press the Submit button Start Download via Local Phone 1 In the Admin menu set the focus to Dongle key Press the key A context menu opens In the context menu select Download The download will start immediately Related Topics ...

Страница 188: ... Phone Related Topics 3 16 2 Codec Preferences If Silence suppression is activated the transmission of data packets is suppressed on no conversation that is if the user doesn t speak The OpenScape Desk Phone provides the codecs G 711 G 722 and G 729 When a SIP connection is established between two endpoints the phones negotiate the codec to be used The result of the negotiation is based on the gen...

Страница 189: ... of RTP packets in milliseconds Value range 10 ms 20ms 30ms 60ms Automatic Default Automatic G 711 Parameters for the G 711 codec Value Range Choice 1 Choice 2 Choice 3 Disabled Enabled Default Choice 1 G 729 Parameters for the G 729 codec Value Range Choice 1 Choice 2 Choice 3 Disabled Enabled Default Choice 2 G 722 Parameters for the G 722 codec Value Range Choice 1 Choice 2 Choice 3 Disabled En...

Страница 190: ...a Local Phone The DTMF playback feature aims at the capability to play DTMF digits received using RFC2833 coding i e Rtp events in the current active audio device headset loudspeaker handset Related Topics 3 17 Password The passwords for user and administrator can be set here They have to be confirmed after entering The factory setting for the administrator password is 123456 it should be changed ...

Страница 191: ...t and there is no DLS available new passwords must be provided For this purpose a factory reset is necessary Take the following steps to initiate a factory reset 1 Press the number keys 2 8 9 simultaneously The Factory Reset menu opens INFO The Factory reset claw option needs to be enabled for this to work see Access Control 2 In the input field enter the special password for factory reset 124816 ...

Страница 192: ...the built in Linux commands As soon as SSH access has been enabled using the WBM the system can be accessed by the user admin for a specified time span When this time span has expired no connection is possible any more The user admin has the following permissions Log folder and files read only User data folder and files read write access Opera deploy folders and files read only Version folder read...

Страница 193: ...Shell Related Topics 3 22 Display License Information The license information for the OpenScape Desk Phone software currently loaded can be viewed via the local menu INFO The license information can also be viewed by users who logged on using the User login if logging on as Admin is not permitted Related Topics 3 23 Diagnostics INFO Some of the diagnostic tools and functions may reveal personal da...

Страница 194: ...ght Value range 0 no backlight 1 cathode tube backlight 2 LED backlight Display on the WBM General information Display on the Local Phone Related Topics 3 23 2 View Diagnostic Information In addition to the general phone information see Display General Phone Infor mation extended data can be viewed INFO The Diagnostic Information can also be viewed by the administrator on the local phone by select...

Страница 195: ...nformation View Related Topics 3 23 3 User Access to Diagnostic Information If this option is enabled extended phone data is also displayed to the user To view the data the user must click on the Diagnostic information link in the user menu INFO The Diagnostic Information can also be viewed by the user on the local phone by selecting User Diagnostic information ...

Страница 196: ...gnized as a diagnostic call the traces will be sent to DLS as a first step and then DLS will forward them to OSVTM Collected traces will either be sent after a successful end of diagnostic scenario or if trace file is full For enabling tracing on all involved solution components a call must be recog nized to be a diagnostic call Therefore a special SIP header will be added to the signalling messag...

Страница 197: ...ee digits and the hash Example 333 Administration via WBM Maintenance Diagnostic Call Administration via Local Phone Admin will not be able to change trace settings or can not clear the existing phone traces during an active diagnostic tracing If admin tries to change trace configu ration or delete existing traces this will not be allowed and admin will get the following error Change not allowed D...

Страница 198: ...ption relevant for PoE Network policy voice VLAN ID and QoS Quality of Service parameters for voice transport Network policy signalling VLAN ID and QoS Quality of Service param eters for signalling LLDEP MED capabilities The LLDP MED TLVs supported by the phone and the switch as well as the specific device class they belong to MAC_Phy configuration Identifies the possible duplex and bit rate capab...

Страница 199: ...n 199 Administration Diagnostics View Data From WBM Diagnostics LLDEP MED TLVs View Data From Local Menu If both sent and received values are concordant OK is appended to the parameter If not an error message is displayed Admin Network LLDP MED operation Extended Power Network policy voice LLDEP MED cap s ...

Страница 200: ...pre defined selection of servers DLS SIP server and SIP registrar Traceroute enables traceroute tests for a random IP address Administration via WBM Diagnostics Miscellaneous IP tests Related Topics 3 23 8 Process and Memory Information The processes currently running on the phone s operating system as well as their CPU and memory usage can be monitored here 100 processes are monitored on the web ...

Страница 201: ...the default value is 8 MB and for the OpenScape Desk Phone IP 55G it is 20 MB The beginning and end of the working hours are defined in 24 hours format with Working Hour Start Default 5 and Working Hour End Default 24 When memory shortage has occurred information about the incident is written to a log file which can be viewed via the Download memory info file link If there has been a previous case...

Страница 202: ...sing the Submit button and a new empty trace file will be generated By default it is unchecked You can read the log files by clicking on the appropriate hyperlinks the hyperlinks work only if the file in question has been created The following logs can be viewed Download trace file The trace data according to the settings specified for the services Download boot file The system messages of the boo...

Страница 203: ...a hardware level included Download syslog file Messages from the phone s operating system including error and exception messages Download old syslog file Old messages from the phone s operating system Download saved syslog file Saved messages from the phone s operating system Download Database file Configuration parameters of the phone in SQLite format Download HPT remote service log file Log data...

Страница 204: ... of phone e g OpenScape Desk Phone IP 35G OpenScape Desk Phone IP 55G CSTA service Any CSTA messages are handled by this service CSTA messages are used within the phone by all services as a common call progression and control protocol Data Access service Allows other services to access the data held within the phone database Desktop Responsible for the shared parts of the phone display Primarily t...

Страница 205: ...an interact with the database Performance Marks Aid for measuring the performance of the phone For events triggered by the user a performance mark is written to the trace file together with a timestamp in the format hh mm ss yyyy milliseconds and information about the event The time span between two performance marks is an indicator for the perfor mance of the phone INFO The trace level must be se...

Страница 206: ...tion Tone generation service Handles the generation of the tones and ringers on the phone Transport service Provides the IP LAN interface between the phone and the outside world Voice engine Provides a switching mechanism for voice streams within the phone This component is also involved in QDC Music on hold and voice instrumentation Voice mail Handles the voice mail functionality Web server servi...

Страница 207: ...edefined settings The Easy Trace Profiles provide settings for a specific area e g call connection On pressing Submit those pre defined settings are sent to the phone If desired the settings can be modified anytime using the general mask for trace configu ration under Diagnostics Fault Trace Configuration see Fault Trace Configu ration If desired the tracing for all services can be disabled see Cl...

Страница 208: ...3 23 10 1 Call Connection Diagnostics Easy Trace Profiles Call connection INFO This Easy Trace profile contains the tracing of SIP messages Please note that after changing the level for the tracing of SIP messages the phone must be rebooted Related Topics 3 23 10 2 Call Log Diagnostics Easy Trace Profiles Call log problems Related Topics ...

Страница 209: ...IP Phone Administration Administrator Documentation 209 Administration Diagnostics 3 23 10 3 Call Recording Diagnostics Easy Trace Profiles Call recording Related Topics 3 23 10 4 DAS Connection Diagnostics Easy Trace Profiles DAS connection Related Topics ...

Страница 210: ...ration Administrator Documentation Diagnostics 3 23 10 5 DLS Data Errors Diagnostics Easy Trace Profiles DLS data errors Related Topics 3 23 10 6 802 1x Diagnostics Easy Trace Profiles 802 1x Related Topics 3 23 10 7 Key Input Diagnostics Easy Trace Profiles Key input problems Related Topics ...

Страница 211: ...inistration Administrator Documentation 211 Administration Diagnostics 3 23 10 8 LAN Connectivity Diagnostics Easy Trace Profiles LAN connectivity problems Related Topics 3 23 10 9 Messaging Diagnostics Easy Trace Profiles Messaging application problems Related Topics ...

Страница 212: ...rator Documentation Diagnostics 3 23 10 10 Mobility Diagnostics Easy Trace Profiles Mobility problems Related Topics 3 23 10 11 Phone administration Diagnostics Easy Trace Profiles Phone administration problems Related Topics 3 23 10 12 Sidecar Diagnostics Easy Trace Profiles Sidecar problems Related Topics ...

Страница 213: ... Administrator Documentation 213 Administration Diagnostics 3 23 10 13 SIP Standard Multiline Diagnostics Easy Trace Profiles SIP Standard Multiline problems Related Topics 3 23 10 14 SIP Standard Single Line Diagnostics Easy Trace Profiles SIP Standard Singleline Related Topics ...

Страница 214: ... Administrator Documentation Diagnostics 3 23 10 15 Speech Diagnostics Easy Trace Profiles Speech problems Related Topics 3 23 10 16 Tone Diagnostics Easy Trace Profiles Tone problems Related Topics 3 23 10 17 Web Based Management Diagnostics Easy Trace Profiles Web based management Related Topics ...

Страница 215: ...k Phone IP Phone Administration Administrator Documentation 215 Administration Diagnostics 3 23 10 18 Clear All Profiles No Tracing for All Services Diagnostics Easy Trace Profiles Clear all profiles Related Topics 3 23 11 QoS Reports Related Topics ...

Страница 216: ... the observation interval EOS End of Session A report is created if a telephone conversation longer than the Minimum session length has just ended EOR End of Report Interval A report is created if the report interval has just passed Report interval seconds Time interval between the periodical observa tions Default 60 Observation interval seconds During this time interval the traffic is observed Va...

Страница 217: ...cutive good packets When the number of good packets following one another falls below this minimum value a report is created Default 8 Resend last report If checked the previous report is sent once again on pressing Submit Value range Yes No Default No The transmission of report data can be triggered manually by pressing Send now in the local menu Administration via WBM Diagnostics QoS Reports Gen...

Страница 218: ... following data Start of report period seconds NTP time in seconds for the start of the report period Start of report period fraction of seconds Additional split seconds to be added to the seconds for an exact start time End of report period seconds NTP time in seconds for the end of the report period End of report period fraction of seconds Additional split seconds to be added to the seconds for ...

Страница 219: ...und during the report interval Maximum inter arrival jitter Maximum of the inter arrival jitter values in ms The inter arrival jitter is the smoothed absolute value of the jitter measurements It is calculated continuously For details about the calculation see RFC 3550 Periods jitter threshold exceeded Number of observation intervals in which the threshold for maximum jitter was exceeded Round trip...

Страница 220: ... buffer Codec change on the fly The value is 1 if there has been a codec or SSRC change during the observation period and 0 if there has been no change Periods with at least one threshold exceeded Number of observation intervals with at least one threshold exceedance If there is no data the value is 255 The threshold values included are maximum jitter lost packets consecutive lost packets consecut...

Страница 221: ...e By default this function is activated When File size unlimited is checked there is no size limit for the core dump file By default it is not checked The maximum size for core dump files in MBytes can be chosen in the Limited file size MBs field The possible values are 1 5 10 25 50 75 and 100 The default value is 100 INFO Unlimited file size is preset and the parameters File size unlimited as wel...

Страница 222: ...s with a greater number of phones To enable remote tracing Remote trace status must be set to Enabled Furthermore the IP address of the server receiving the syslog messages must be entered in Remote Server and the corresponding server port must be given in Remote Server Port The User Notification parameter controls whether the user is notified about the remote tracing or not If user notification i...

Страница 223: ... changes will occur The display shows a message indicating that remote service is active Handset microphone speaker headset and microphone are disabled An observation session allows for supervising events on the phone like for instance pressing a key incoming calls or navigating in the menus Before an observation session is started the user is prompted for allowing the observation During an observ...

Страница 224: ...istrator to control how new Voice Mails are indicated to the user via the Messages key LED only or via the Alert Bar LED only or via both LEDs The selection field offers the choice between Key only default Key AlertBar AlertBar only Default setting is AlertBar only After a factory reset the system will be reset to this value Administration via WBM System Features Configuration MWI LED ...

Страница 225: ...e Related Topics 3 25 Missed Call LED This configurable item allows the administrator to control how new Missed Calls are indicated to the user via the Messages key LED only via the Alert Bar LED only via both LEDs or No LED The selection field offers the choice between Key only Key AlertBar AlertBar only No LED default Admin System Features Configuration General MWI LED ...

Страница 226: ...Scape Desk Phone IP Phone Administration Administrator Documentation Missed Call LED Administration via WBM System Features Configuration Missed call LED Administration via Local Phone Related Topics Admin System Features Configuration General Missed call LED ...

Страница 227: ... special status for the call Thus the Lower IL feature only involves UI changes that are triggered by receiving new SIP headers and affects the following Prompts presented to alert for incoming calls Prompts presented to monitor progress for outgoing calls Connected call displays Call scenarios involving multiple calls Retrieving a held call However since there are no call restrictions explicit fo...

Страница 228: ...inistrator Documentation Impact Level Notification Administration via WBM System Features Configuration Impact level ringer The phone plays the configured Lower IL ringer when the call is from a Lower IL The ringer has to be configured in the ringer setting table see Distinctive Ringing Related Topics ...

Страница 229: ...o an application server 1024 65535 HTTP TCP Directory access via LDAP Only relevant for OpenScape Desk Phone IP 55G 1024 65535 LDAP TCP DHCP Client 68 DHCP UDP DNS Client 1024 65535 DNS TCP_UDP DLS contact me service work point side 8085 HTTP TCP Communication with the DLS workpoint interface default mode 18443 HTTPS TCP SSL TLS Communication with the DLS workpoint interface secure mode 18444 HTTP...

Страница 230: ...ts on the display following a general error note Example No Telephony possible LP1 SNTP client receives time infor mation in broadcast operation 123 SNTP UDP Web server for unencrypted WBM access up to firmware version V1 4 in higher versions only encrypted connections are possi ble 8085 HTTP TCP Secure web Server for encrypted WBM access 443 HTTPS TCP SSL TLS OpenScape Phone Manager 65530 HTTP UD...

Страница 231: ..._of_error_codes in the Siemens Enterprise Wiki under http wiki siemens enterprise com wiki Related Topics Problem Description Error code Network Problem No network connection LI1 Not Initialised Waiting for data I1 Unable to use LAN 802 1x error LX1 Unable to use LAN Physical connection missing LP1 Unable to Register Server timeout RT2 Unable to Register Server failed RF2 Unable to Register Authen...

Страница 232: ...e Explanation Local country code 44 International country code for the UK National prefix digit 0 Used in front of national codes when dialed without international prefix Local national code 115 Area code within the UK here Notting ham Minimum local number length 7 Minimum number of digits in a local PSTN number e g 3335333 7 digits Local enterprise node 780 Prefix to access Nottingham numbers fro...

Страница 233: ...d by the PSTN DID DDI direct inward dial ing is 943 which differs from the enterprise node prefix used within the enterprise net work Local code 2 722 Enterprise node prefix here Munich International code 2 4989722 Equivalent prefix to access numbers on this node from the PSTN Here the prefix used by the PSTN for direct inward dialing is identical to the enterprise node prefix User entry 2345 Exte...

Страница 234: ...k LLDP MED Operation using the navigation keys and click OK 3 In the LLDP MED Operation submenu see LLDP MED Operation navigate to MAC_Phy config and note the status displayed MAC_Phy config Error 4 Select the MAC_Phy config submenu by pressing OK and navigate to the parameters displayed by using the navigation keys International gate way code Use national code Number stored in the phone book 4989...

Страница 235: ...f the administration process A dial plan rule is built from the parameters described underneath Digit string A pattern of digits or or x characters that is to be matched for starting an action The maximum length is 24 characters The x character is a wildcard character that represents any of the other digits it may be upper or lower case Action The action to be taken when the criteria are met The f...

Страница 236: ...on E Emergency If this character is entered here the digits matching this rule will be sent even if the phone is locked The number will be dialed immediately even when immediate dialing is disabled and the phone is on hook b bypass The phone lock is bypassed The number will be dialed immediately even when immediate dialing is disabled if the phone is off hook Comment A remark on this dial plan ent...

Страница 237: ...rameter Value Description Remarks Digit string 3 This rule matches numbers beginning with 3 For instance theses might be internal numbers Action S When all criteria are met the number is sent to the server Minimum length 4 This rule matches numbers with a length of 4 digits Maximum length 4 Timer 0 The specified Action will take place without delay when all other criteria are met Parameter Value D...

Страница 238: ...ginning with 011 In the USA this digit string is the prefix international calls Action S When the entered digit string reaches the Minimum length the Timer is started On expiry the digit string is sent Minimum length 4 When the length of the digit sequence entered by the user reaches this value the Timer is started Maximum length 13 When the length of the digit sequence entered by the user reaches...

Страница 239: ...tions Applications An abstraction layer for telecommunications applications allowing for the interaction of CTI computer applications with telephony devices and networks CTI Computer Telephony Integration This term denotes the interaction of computer applications with telephony devices and networks D DFT Digital Feature Telephone A phone with no line keys DHCP Dynamic Host Configuration Protocol A...

Страница 240: ...ferring files in networks e g to update telephone software G G 711 ITU T standard for audio encoding used in ISDN and VoIP It requires a 64 kBit s bandwidth G 722 ITU T standard for audio encoding using split band ADPCM The audio bandwidth is 7 kHz at a sampling rate of 16 kHz There are several transfer rates ranging from 32 to 64 kBit s which correspond to different compression degrees The voice ...

Страница 241: ...work covering a local area like an office or group of buildings Layer 2 2nd layer Data Link Layer of the 7 layer OSI model for describing data trans mission interfaces Layer 3 3rd layer Network Layer of the 7 layer OSI model for describing the data trans mission interfaces LCD Liquid Crystal Display Display of numbers text or graphics with the help of liquid crystal technology LDAP Lightweight Dir...

Страница 242: ...the user that new mailbox messages have arrived P PBX Private Branch Exchange Private telephone system that connects the internal devices to each other and to the ISDN network PCM Pulse Code Modulation A digital representation of an analog signal e g audio data which consists of quantized samples taken in regular time intervals PING Packet Internet Gro u per A program to test whether a connection ...

Страница 243: ...from IP endpoints QoS Quality of Service Provides different priority to different users or data flows or guarantee a certain level of performance to a data flow R RAM Random Access Memory Memory with read write access RTCP Realtime Transport Control Protocol Controls the RTP stream and provides infor mation about the status of the transmission like QoS parameters RTP Realtime Transport Protocol Th...

Страница 244: ...o the switch port that device is attached to T TCP Transfer Control Protocol The protocol belongs to the transport layer and estab lishes a connection between two entities on the application layer It guarantees reliable and in order delivery of data from sender to receiver as opposed to UDP TLS Transport Layer Security Ensures privacy between communicating applications Typically the server is auth...

Страница 245: ...et or through any other IP based network W WAP Wireless Application Protocol A collection of protocols and technologies aiming at enabling access to internet applications for wireless devices WAP can also be used by the OpenScape Desk Phone WBM Web Based Management A web interface which enables configuration of the device using a standard web browser WML Wireless Markup Language An XML based marku...

Страница 246: ...ecording 122 209 Call Transfer 111 Call Waiting 140 Callback 113 137 Cancel Callbacks 138 Canonical Dial Lookup 166 Canonical Dialing 162 CCE access 71 Certificate Policy 77 Change 190 Character Set 75 Cloud deployment 35 Cloud service provider 35 Codec Preferences 188 Conference 116 133 Configuration 70 Connectivity Check 95 Connectivity Check TLS 95 Connectors 15 Consult 139 Consultation 139 Cor...

Страница 247: ...14 Immediate Ring 159 Information 200 Initial Digit Timer 106 Initial digit timer 105 Initial Digits 163 Internal Numbers 164 International Code Local Country Code 163 International Gateway Code 164 International Prefix International Access Code 163 IP 19 54 58 241 IPv4 IPv6 configuration 55 J Join Two Calls 132 K Key Input 210 Keypad 12 Keys 124 Keyset Operation 151 L LAN 42 197 241 LAN Connectiv...

Страница 248: ...n 157 Preview mode 157 Preview timer 157 Primary Secundary 61 Process 200 Program Keys Resume Callbacks 139 programmable 124 Programmable Keys 124 Protocol Mode IPv4 IPv6 51 PSTN 242 PSTN Aaccess Code 163 Q QCU 66 QoS 48 QoS Reports 215 Quick Start 16 R Realm 148 Refuse 103 Registration 32 88 Registration Backoff Timer 98 Remote Tracing Syslog 222 Repeat 128 Repeat Dialing 128 Repertory Dial 135 R...

Страница 249: ...r 78 Terminal Identity 78 Terminating line preference 152 Timeout Not used 120 Timer 126 timer 153 Timezone Offset 20 82 TLS 95 244 Tone 214 Trace Configuration 201 Trace Profiles 207 Transaction timer 97 Transfer on hangup 111 Transfer on Ring 111 Transport Protocol 91 Traps 65 Trunk Prefix National Prefix 163 U uaCSTA 119 UDP 244 Unauthenticated 88 Unauthenticated RegistrationRegistration 88 Upd...

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