Troubleshooting
6
For parts or assistance, call SHUR-DRI Customer Service at
1-800-535-4950
SYMPTOM
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Motor will not run
Fuse is blown or circuit breaker tripped
DISCONNECT POWER;Replace fuse or reset circuit breaker.
Motor runs hot and
Voltage is too low
Check voltage being supplied to the pump.
the overload kicks
off or the does not
run and only hums
Motor runs but no
Pump during new installation did
In new installation:
water is delivered*
not pick up prime through:
1. Improper priming
1. Re-prime according to instructions.
2. Air leaks
2. Check all connections on suction line, with soapy water or
shaving cream.
3. Leaking foot valve
3. Replace foot valve.
4. Pipe size is too small
4. Re-pipe using size of suction and discharge ports on pump.
Pump has lost prime through:
In installation already in use:
1. Air leaks
1. Check all connections on suction line and shaft seal with soapy water.
2. Water level below suction pipe inlet
2. Lower suction line into water and re-prime. If receding water level
in well exceeds 25’ (7.6M), a deep well pump is needed.
Impeller is plugged
Clean impeller.
Foot valve is stuck shut
Replace the foot valve.
Pipes are frozen
Thaw pipes.
Foot valve and/or strainer are
Raise the foot valve and/or strainer above bottom of water source.
buried in sand or mud
Clean foot valve and strainer.
*Pump does not
Steel piping (if used) is corroded or
Replace with plastic pipe where possible, otherwise with new steel pipe.
deliver water to full
limed, causing excess friction
capacity
Piping is too small in size
Re-pipe using size of suction and discharge ports on pump.
Pump not being supplied with
Add additional well points.
enough water
* (NOTE:
Stop pump;
then check prime
before looking for
other causes.
Unscrew priming
plug and see if water
is in priming hole).
Always disconnect power and relieve water pressure before servicing pump or system.
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