ShoreTel SA-100, Руководство по установке

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H A P T E R
8
Going Live, and Training
This chapter provides the requirements and other information for introducing the
Service Appliance 100 and ShoreTel Conferencing services to your organization.
The topic discussed include:
•
"Complete Operational Testing of SA-100" section on page 75
•
"Assign Users to Each SA-100" section on page 76
•
"Verify Licensing" section on page 76
•
"Distribute User Guides" section on page 76
•
"Training" section on page 77
8.1 Complete Operational Testing of SA-100
After you have installed the SA-100, you should test the system to make sure that
conferencing and IM services are working properly before making them available to
the community. Testing should include the following tasks for both single appliance
and multi-appliance installations:
•
Verify the ShoreTel Audio Conference service can be accessed on each
appliance by dialing the audio conference extension and then by pressing the
conference button on a user’s IP telephone.
•
Verify a user’s conference is hosted on their assigned SA-100.
•
Verify the Global ShoreTel Audio Conference extension routes users to the
closest appliance relative to the caller. Verify that once the User enters the
conference access code, the call is routed to the appliance that is hosting the
conference.
•
Verify external callers can access audio conferences through the external
numbers established for audio conferencing access.
•
Verify default Music on hold (MoH) is broadcast from each appliance to a
caller using that appliance. If custom .wav files are used for MoH, verify each
appliance has been loaded with the correct .wav file and that this broadcasts
while participants wait for a conference to start.
•
Verify both internal and external Web participants can access the conference
website and enter and participate in Web conferences.
•
Verify the ShoreTel Conferencing service can successfully out-dial to selected
participants during conferences, both during participant login as well as when
directed by the conference host.