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Support

Support

At Shaw Business, our number-one focus is
customer experience. Our friendly team will work
diligently towards finding a solution to your
concern in a timely manner.

Client Services Team

Please contact our Client Services Team for any
changes that you require to your phone system or
questions you have about its functionality.

Our team is available to you Monday through
Friday, 8am - 5pm MST, through email or phone.

Email:

[email protected]

Phone:

1 866 244 7474

Network Operations Centre

Please contact our Network Operations Centre
(NOC) for any technical problems, outages or call
quality issues you experience.

Our NOC provides expert support and service
24/7/365. You can reach our NOC by phone or
email:

Phone:

1 866 244 7475

Email:

[email protected]

Sales & Product Enquiries

Phone:

1 866 244 7474

Email:

[email protected]

Содержание AASTRA

Страница 1: ...Shaw Business Hosted PBX user guide ...

Страница 2: ...s Call Blocking 17 Selective Call Blocking 18 Do Not Disturb 19 Redial Mute 20 Local Conferencing 21 Speed Dial 24 Phone Options 25 Reception Phone Features 26 Additional Features 27 Other Hosted PBX Features 28 Support The following offers are subject to change without notice Shaw products and services are subject to our terms of service as occasionally amended Visit shaw ca for more details ...

Страница 3: ...nd easy to follow instructions for all the features included with your Shaw Business Hosted PBX service If you have any questions our Shaw Client Services team will be happy to help Please call 1 866 244 7474 or visit us online at shaw ca business ...

Страница 4: ...dset 1 Four 5 Line Call Appearance Keys 9 Options Key 5 Keypad 13 Message Waiting Lamp 3 Mute Key 11 Redial Key 7 Volume Control 15 High Quality Speakerphone 2 Speakerphone Headset Key 10 Hold Key 6 LCD Screen 14 Goodbye Key 4 Navigation Keys 12 Softkeys 8 ...

Страница 5: ...eside the light that is flashing Redial Key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed number Volume Control Key Adjusts the volume for the handset headset ringer and handsfree speaker Line Call Appearance Key Connects you to a line or call The Aastra 6757i IP phone supports up to 4 line keys Handsfree Key Activates Handsfree fo...

Страница 6: ...email Your phone screen displays a voicemail icon along with the number of waiting messages if you have unheard messages example x 4 Placing a Call on Hold You can place an active call on hold by pressing the Hold key When you place a call on hold only your phone can retrieve the call Automatic Hold When juggling between calls you do not have to press the hold button to go from one call to the nex...

Страница 7: ...eiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call To transfer a call to another extension 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Xfer key You should hear a dial tone as a second line opens up 3 Press a line call appearance bu...

Страница 8: ...number You will hear a message that your new password is confirmed Personal Greetings A greeting is a short message that plays before the caller is allowed to record a message The greeting is intended to let the caller know that you are not able to answer their call The greeting can also be used to convey other greetings like Unavailable Busy or Temporary Away Unavailable Greeting If you are unava...

Страница 9: ... directories Press 9 8 or Voicemail softkey Press 0 for mailbox options Press 3 and follow promptos to record your name Retrieving Your Messages After you have logged into your voicemail you will be notified if you have new or saved messages You can still make and receive calls Initial playback options are To access your Voicemail from your Shaw Business Phone Press 9 8 from your Shaw Business Pho...

Страница 10: ...e message Press for HELP Press to EXIT To Review Saved Messages Dial 9 8 to access your feature management menu Press 1 to review saved messages Advanced Post Playback Options After the playback of any message you may enter the advanced section by pressing 3 after which any of the following buttons may be pressed When outside callers of the system leave messages the advanced options will not be av...

Страница 11: ...a message to a phone number Press 2 to record and forward a message to a distribution list Voicemail to Email Forward your voicemail messages to your email account It s a great way to manage and save space on your phone Each voicemail is sent as an audio file and can be saved for as long as you want To activate Voicemail to Email you need to contact Shaw Client Services ...

Страница 12: ... prompt replaying your number entered you can hang up and the CFWD button LED will light up NOTE Call Forward All is only available for external calls To cancel Call Forward All Lift the receiver and press the CFWALL softkey A recording will be prompted notifying you that Call Forward All has been canceled and the LED light will go off You may hang up Call Display shows an incoming caller s name a...

Страница 13: ...t Call Forward All Options Menu 1 Press the Options button 2 Using the cursor pad scroll to Call Forward option 1 and press the Select button 3 Use the cursor pad Up Dn to highlight a Mode and click the Change button 4 Use the cursor pad L R to change the state of the selected mode e g Off or On 5 Use the cursor pad Up Dn to enter a phone number to forward your calls to 6 The No Answer Mode option...

Страница 14: ...e number and name will appear if the call is from an area where Call Display service is available Unknown Number and Unknown Name will be displayed if the call is from a pay phone some cellular phones areas where Call Display features are not available or an operator assisted call where operator assisted blocking was requested Private Number and Private Name will be displayed if the caller activat...

Страница 15: ... is activated your phone will not ring Instead the caller will hear a recording that informs them that you do not accept calls from blocked numbers They will then have to hang up and unblock their number to have their call placed through to you To use Anonymous Call Blocking To activate Anonymous Call Blocking call Shaw Business Client Services by phoning 1 866 244 7474 Some charges may apply ...

Страница 16: ...e trying to call your phone from a number that you have blocked will simply get a recording advising them that you are not presently accepting calls from their number Add numbers to Selective Call Block List To add numbers to Selective Call Blocking call Shaw Business Client Services by phoning 1 866 244 7474 Some charges may apply ...

Страница 17: ...not Disturb ON and OFF If DND is ON callers calling into the phone hear a busy signal or a message depending on how Shaw Client Services set up the configuration server The second line on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected ...

Страница 18: ... on screen The redial list is available during active calls It stores up to the last 100 numbers you called allowing you to scroll through and select the number you wish to redial Mute You can use the Mute key to mute the handset headset or speakerphone When you use the mute key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the...

Страница 19: ...nswers you can consult with them before adding them to the conference 4 Press the Conf Key A new line opens L2 John Smith 7788 Dial Conf Xfer 5 Enter the phone number of Party 3 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the Conf key again to add Party 3 to the conference Party 1 which is yourself Party 2 and Party 3 are...

Страница 20: ...umber Line 1 Save Backspace ABCu Cancel Note You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information 2 In the Enter Name field enter a name to apply to the speed dial key Use the keypad keys to enter the name Continue to press the keypad keys to access the next letter for that key i e press 2 three times to access C Press 4 to...

Страница 21: ...that the phone opens to dial the number after you press the speed dial key By default the phone uses Line 1 for the speed dial key If you want to use a different line press the Change key or press the 4 key to select another line 5 Press the Save softkey to save the speed dial information to the speed dial key you selected Note To delete or remove a speed dial configuration from the phone you can ...

Страница 22: ...ey LEDs to their previous state Note If you select a key that is currently set as a speed dial key the speed dial information displays for you to edit 4 Press a non configured softkey programmable key keypad key or expansion module key The following screen displays Note You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information 5...

Страница 23: ...ivity 5 Press the Change button to Using the cursor pad scroll through the various contrast levels Directory List 1 Press the Dir Directory button on your phone 2 Press the Add New button at the Directory List header screen 3 Enter a name phone number and line number and press the Save button after each field entry 4 To dial a number in the Directory List press the Dir button 5 Using the cursor pa...

Страница 24: ...r Night Auto Attendant message Note Once your Night Auto Attendant message has been recorded you won t have to rerecord unless you want to make an update Press the NightAA softkey to enable Night Auto Attendant The LED light will turn on once enabled All incoming calls will go directly to your night greeting To disable press the NightAA softkey again the LED light with turn off Holiday Auto Attend...

Страница 25: ... have up to three additional phone numbers assigned to your Shaw Business phone line To order Shaw Distinctive Ring call 1 866 244 7474 or visit shaw ca today Shaw Audio Conferencing Service Shaw s Audio Conferencing service provides on demand audio conferencing that you can manage online For detailed instructions on all features and functionality please visit shaw ca To activate your audio confer...

Страница 26: ...rmation other than basic is considered a Complex Listing and is a billable item from the directory Complex Listing details will be negotiated directly between the customer and the local directory company or Yellow Pages Group 911 Emergency Services Shaw Business telephone service will fully support 911 emergency services In the event that you have an emergency you ll have peace of mind knowing tha...

Страница 27: ...t its functionality Our team is available to you Monday through Friday 8am 5pm MST through email or phone Email clientservices shawbusiness ca Phone 1 866 244 7474 Network Operations Centre Please contact our Network Operations Centre NOC for any technical problems outages or call quality issues you experience Our NOC provides expert support and service 24 7 365 You can reach our NOC by phone or e...

Страница 28: ...BP_UserGuide_0313 ...

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