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Wifi Troubleshooting
If the camera does not connect and you’ve already checked the settings
mentioned on the previous page and you made sure the antenna is connected
properly, please log in to your router and double-check the setting for wireless
channel selection. On an Apple Airport you would use the Airport Utility.
If the Wifi channel is set to “Auto”, we recommend changing it to one of the
following fixed Wifi channels: 1, 6 or 11.
On N mode routers be sure to turn off “
wide channel spacing
”, sometimes
also referred to as “
40 Mhz mode
” or “
up to 300 mb speed
”. This is not
compatible. You should use “
standard channel spacing
”, also known as “
20
Mhz
” or “
up to 130/150 mb speed
”. Mixed 20/40 Mhz should be avoided.
If the “search” function of the wireless setup page found your Wifi network it
means that the wireless networking hardware is working. If it then doesn’t
connect it means that there is a password or IP address related issue.
You can temporarily turn off passwords on your Wifi router, and if you then
set “Security mode” to “off” in the camera, it should connect unless you have
set your router to reject connection attempts from unknown devices.
Assuming that you are now at least connecting without passwords, you can
proceed to add wireless security to your router and try again. We recommend
WPA2 if available, otherwise WPA. The older WEP mode is obsolete and may
not work correctly on Apple Airport. If you have trouble, switch to WPA2.
Since each password type can have 2 variations, this means you could have 4
possible combinations: WPA-TKIP, WPA-AES, WPA2-TKIP, and WPA2-AES.
Some routers like Apple Airport series do not show clearly which one of these
settings is being used, so if you have difficulty you should try all 4 possible
combinations. On a laptop you typically do not need to specify the exact
password type since the laptop will try everything automatically. The camera is
more picky, it needs to know exactly what type of password you are using and
does not try anything other than the exact type that you entered.
Remember to “
Apply
” first, then “
Test
”. If it says “
Connected!
”
at the end of
the test, you can remove the cable. However, as long as the cable is still
attached, the camera’s “
System
” menu will show “
No wireless connection
”.
If you still have trouble, be sure to check the Appendix for known issues.
