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SHARX SECURITY SCNC2606, Руководство пользователя

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Page 12 

PC Only: Troubleshooting Internet Explorer Settings 

 
On PCs, Sharx Security cameras are compatible with Internet Explorer 7 – 10. 
(For use with Safari, Firefox or Chrome please see page 32) 
 

If you find that your Internet Explorer window looks oddly shifted

, please 

check the zoom level / magnification icon at the bottom right of the Internet 
Explorer window. It should be at 100% for proper viewing of the camera since 
Internet Explorer can only zoom text and graphics but not a live video stream.  
 

 

 

If you used “refresh” and have a black video

 screen, close and restart the 

Internet Explorer window since it cannot refresh a live video stream. 
 

If the camera has trouble installing the required ActiveX software

, it could be 

due to one of the following reasons: 
 
1)

 

If you have nonstandard Internet Explorer settings, your should reset your 
Internet Explorer to defaults by going to the Internet Explorer Tools menu, 
then Internet Options -> Advanced -> Reset… 

 
2)

 

If this is a work environment where your IT department has set restrictive 
settings, ask them to temporarily lower the restrictions so that you can 
install the Sharx Security ActiveX. Installation is only required once. 

 
3)

 

If you are running the 64 bit version of Windows 7, and if your computer 
has separate icons for the standard Internet Explorer and the 64 bit 
Internet Explorer, be sure to use the standard icon so that you are not 
starting the 64 bit-only version of Internet Explorer. 

 
4)

 

If you have old or overly aggressive Antivirus or Firewall software we 
recommend that you uninstall that software and use the free Microsoft 
Security Essentials instead. Similarly, be sure that you do not have any 
popup blocker software such as the ones bundled with Google, MSN, Bing 
or Yahoo toolbars. With a popup blocker it could be that you would miss 
the question about whether it’s ok to install the Sharx ActiveX, and as a 
result it would not get installed and you wouldn’t see video. 

Содержание SCNC2606

Страница 1: ...cell phone enabled IP cameras SCNC2606 SCNC2607 SCNC2700 SCNC3605 SCNC3606 New 2012 series featuring Wireless b g n networking MicroSD and NAS recording SHARX SECURITY INC WIRED WIRELESS IP NETWORK CA...

Страница 2: ...ity live streaming video with audio direct from the camera It is excellent for applications such as a baby monitor nanny cam pet cam security surveillance remote observation elder and patient care as...

Страница 3: ...ra into a standalone NVR Network Video Recorder by enabling functionality to save video files to a network server This could be a commercial FTP server on the internet or your own standalone NAS Netwo...

Страница 4: ...Vision Settings 31 Video with Audio using Safari Firefox or Chrome Browser 32 Positioning and Mounting 33 Motion Detection or Timed Emails and FTP Uploads 36 Stream Setup and Recording Options 40 Reco...

Страница 5: ...a on your own network immediately after powering the camera up and connecting the Cat5 cable to your router You just need to look up the IP address that your router assigned to the camera However depe...

Страница 6: ...ppendix On indoor models the camera s power light will come on within a few seconds and turn red orange if the Cat5 connection is ok Outdoor cameras purposely do not have a visible power light but you...

Страница 7: ...y a few things 1 The version of the Airport firmware should be 7 6 1 or later if you have a current generation Airport Unfortunately Apple does not provide firmware updates for the earliest Airports T...

Страница 8: ...reservations box Click on the add button below this box and enter a description for your camera such as SharxCam1 and select Reserve by Mac Address Then click on Continue and enter the MAC address sho...

Страница 9: ...type TKIP not AES 3 When using the recommended WPA or WPA2 security make sure your wireless password is between 8 and 63 characters and does not contain apostrophes For best compatibility with all wi...

Страница 10: ...ork Places On Vista and Windows 7 it is just called Network However some PCs and routers do not have the UPnP Universal Plug and Play feature enabled In following we will show alternate ways to find t...

Страница 11: ...is needed to decode the MPEG4 video stream and control the camera Click to OK this at the top of your screen then again click on OK on the install menu that will pop up in the middle of your screen If...

Страница 12: ...y going to the Internet Explorer Tools menu then Internet Options Advanced Reset 2 If this is a work environment where your IT department has set restrictive settings ask them to temporarily lower the...

Страница 13: ...e logged into your router you would look for a status screen or menu that mentions LAN or DHCP client list LAN means local area network Typically there is a list of attached devices and among these it...

Страница 14: ...reserved addresses Then you typically click on save settings or update to make this choice permanent and from now on the camera s IP address is locked and will not change even after power failures or...

Страница 15: ...ireless setup so you can either continue to use your camera in wired mode or set up a new password in your router Another possibility is to disable passwords in your router but an unsecured wireless n...

Страница 16: ...etwork experts only The Security mode needs to match the type of wireless password used on your router exactly The old type is WEP Newer routers may use WPA or WPA2 passwords keys Not sure what you ha...

Страница 17: ...you have entered the key click on Apply You ll get a message about wireless setup accepted successfully but that only means that the information was stored in the camera Now you should use the Test fe...

Страница 18: ...h 13 characters WEP128 with ASCII Key length 10 characters WEP64 with HEX Key length 26 characters WEP128 with HEX For example Verizon often sets up their DSL modem Wifi router with a password similar...

Страница 19: ...One easy test for determining the maximum recommended distance is by using a laptop at the camera location If your laptop shows at least 50 signal strength at that exact same location then the camera...

Страница 20: ...ld connect unless you have set your router to reject connection attempts from unknown devices Assuming that you are now at least connecting without passwords you can proceed to add wireless security t...

Страница 21: ...rt 30000 30001 next camera would have 30002 30003 etc IP Address again the IP address for your camera Private UDP port 30000 30001 same as public UDP port Leave all other entries blank then Continue a...

Страница 22: ...lly no need to specify a port and that s why you may have never heard about ports at all However when different devices share a single IP address they are distinguished with a port Basically a port ha...

Страница 23: ...reen and find the UPnP menu Then you click on enable save the setting and restart both the router and the camera in that order Many routers e g LinkSys Dlink may need a firmware update for UPnP to be...

Страница 24: ...acturer of the router Typically this setting is called Web access DMZ Virtual Server Virtual Service Pin hole User Defined Service Port Forwarding or Port Mapping There are 2 main steps involved in po...

Страница 25: ...our camera you first need to know your router s IP address It is shown in your camera s system menu at the top of the settings screen if you scroll down to Default Gateway The router s IP address dete...

Страница 26: ...ress you picked that is outside your router s DHCP range Do not change the subnet mask The default setting of 255 255 255 0 is correct unless you have a very unusual home network Then enter your own r...

Страница 27: ...t of 30002 the 3rd camera would have 30004 4th camera at 30006 etc The RTP port range ending address should always stay at 30200 After you click on Apply you need to log in to the camera at the addres...

Страница 28: ...ports and select either TCP or UDP For browser access to the camera you need to forward public TCP port 8150 to internal port base port 80 If you have an older LinkSys it may not have a distinction be...

Страница 29: ...reate account function is on the top right under the Username Password fields Do not register a domain or sign up for any other paid services You just need the free account Once you have an account an...

Страница 30: ...No IP account setup If successful the camera will show you the complete external URL for your reference Note Only 1 single camera per network needs the DDNS setup This enables access to the entire ne...

Страница 31: ...ld make everything almost invisible The outdoor cameras and the new SCNC2700 series have a feature that combines the excellent daytime colors of the SCNC2606 with the IR night vision performance of th...

Страница 32: ...kTime you will see even better quality video than the browser can display and the video will have high quality audio as well If you have a smaller computer screen or many open windows and the video ap...

Страница 33: ...nting you should first become familiar with the camera indoors Once installed cameras cannot be returned for refund Please note that the sunshade can be mounted in several positions depending on your...

Страница 34: ...is supplied in the hardware bag This allows attachment of the mounting bracket from above if you are planning to install the camera under an eave or to a ceiling For outdoor cameras a MicroSD card is...

Страница 35: ...pe of damage is not covered by warranty Please note that after initial setup only the power cable is required for the wireless model SCNC3605 The wired PoE model SCNC3606 can be either connected with...

Страница 36: ...o be careful and test it on a computer with free email first The factory default setting for motion detection is a single motion detection window covering the entire visible area The Motion Detection...

Страница 37: ...llowing in the camera s email server setup SMTP server name smtp gmail com Port 465 Authentication Yes Secure SSL connection Yes Username must include gmail com Other mail servers have their own uniqu...

Страница 38: ...ch second for 4 seconds in a row meaning 8 pictures total for each motion detection event If you do not want pictures you can turn File Attachment off For smaller pictures you can select from Secondar...

Страница 39: ...and 3600 seconds one hour for Keep Alive FTP Alarm Management Most settings are almost identical to the email alarm management You do not need to specify a remote path unless you want to keep the file...

Страница 40: ...eing allowed to go to sleep or standby but does have the advantage that the highest frame rate settings can be used For the MicroSD or NAS recording method described above or for recording multiple ca...

Страница 41: ...n Apple QuickTime MOV movie format or snapshot pictures in JPEG format The resulting video files can be viewed with the free QuickTime for Windows or Mac Please note Windows Media Player can also play...

Страница 42: ...if you take the sunshield off first The MicroSD card slot is right under the reset button shown below Please be very careful not to touch the lens The MicroSD slides into the slot and there is a posit...

Страница 43: ...ime on the 2 GB card With the maximum supported MicroSD size of 16 GB card this can be extended to slightly over 1 week or you can instead increase video quality Increased MPEG4 bit rate improves imag...

Страница 44: ...p screen would be filled in similar to the following The share name is the name of the top level folder that a NAS drive shows on the network You can check it by clicking on the icon for the NAS in yo...

Страница 45: ...if the Time Capsule is in bridge mode Go to the camera s Storage Setup menu enable it select NAS then for the NAS remote path enter these things exactly with no extra spaces two slashes the Airport s...

Страница 46: ...he FTP server Some FTP servers require this to be blank others require the exact name of your existing folder and you need read write delete privileges for that specific folder Once successfully trans...

Страница 47: ...ntrol is turned off In the Vista Control Panel choose Security then Check this Computer s Security Status then turn off the User Account Control at the bottom Windows 7 has this setting in User Accoun...

Страница 48: ...make sure you are not overwhelming your local network or your internet upload bandwidth be sure to use the stream setup described on page 40 MultiLive always uses the Primary Stream settings To accomm...

Страница 49: ...Windows Mobile etc you would use your camera s IP address and then add mobile at the end Don t forget the port number For example one of our demo cameras is at http sharxdemo2 servehttp com 8150 mobi...

Страница 50: ...going the camera s Mobile Stream Preset and selecting GPRS low bandwidth For troubleshooting with a computer set RTSP authentication for the mobile stream to the off or PC setting then open the 3GPP...

Страница 51: ...Monitor HD would require changing the audio setting in the camera s Camera Setup menu In the camera s Stream Setup menu we recommend using frame rate 15 fps MPEG4 bit rate 1024K Android Apps One recom...

Страница 52: ...JPEG stream will be automatically selected While MJPEG does not support audio Macintosh users can play MPEG4 with audio and video through QuickTime as explained below or by using the new Primary Stre...

Страница 53: ...wsers typically cannot show this without an add on program On PCs with IE7 10 the required add on program also known as ActiveX is installed and activated automatically if you click Enter on the camer...

Страница 54: ...cting the corresponding bookmark 3GPP is a video format that is commonly used on cell phones and media players including the free Streamer app for the iPhone The 3GPP stream can show video with audio...

Страница 55: ...eset is needed see the MicroSD card chapter for location of the reset switch 3 Hold the switch down for 1 or 2 seconds then let go You ll see the power light go off for a few seconds This indicates re...

Страница 56: ...1 b g n Frequency 2 412 2 462GHz Transmission speed Up to 72 Mbps Security WEP 64 128 bit WPA PSK AES TKIP WPA2 PSK AES TKIP General Power requirements SCNC2606 07 DC 5V 2 Amps international AC adapte...

Страница 57: ...own local network to the internet Unless you have an all in one combination of modem and router you ll probably see that your router has one network jack marked WAN which connects to the cable or DSL...

Страница 58: ...6 as shown on page 6 to reserve a fixed IP address for your camera using the camera s MAC address shown on the back of the camera 3 Power up the camera and wait about 1 minute the camera should conne...

Страница 59: ...lications need to be defined The first application should be named Cam1HTTP The public TCP port range is 8150 to 8150 and the map to host port is 80 All other settings should be unchanged The second a...

Страница 60: ...ng If the blue level does not reach the threshold setting the motion is ignored If you do not use Internet Explorer you can adjust the settings by entering the desired coordinates for the windows A wi...

Страница 61: ...y these files without audio On both Mac and PC we recommend to install the latest Apple QuickTime Player 7 to play the files with video audio 4 LinkSys routers have a factory default setting in the fi...

Страница 62: ...be connected in parallel with the relay coil to protect against voltage transients You would need to select a relay that uses less than 0 4A at 12V and the relay and the diode would connect to pins 3...

Страница 63: ...d be more of a pink purple emphasis or the colors could appear subdued and almost black and white The daytime colors on the SCNC2607 cannot be corrected by choosing a different setting The only option...

Страница 64: ...e a few settings changes in your router and that we cannot help you if you do not have your password for your own router Also keep in mind that many routers especially LinkSys and Dlink have many vers...

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