Sound is distorted, staticky or hissy.
• Ensure the volume level of the headphones is set
to an appropriate level (not too loud).
• The Headphones are too far from the transmitter
base. Move them closer.
• The audio signal input level is too high or low.
Adjust the volume of the TV.
Important: On some newer TV sets, it may be
necessary to turn on or increase the output level
of the headphone jack or the Audio Out jacks.
Normally, you can check this by pressing the Menu
button on your TV remote control and entering the
Settings or Set Up menu. Consult your TV owner’s
manual for details.
• Ensure that the transmitter base is properly
connected to your TV.
• Ensure that you are in range. The wireless range
is about 160 ft. but may be less if there are walls or
doors between you and the transmitter base.
• Ensure that the TV is on and that the volume is
turned up (not muted).
I can hear the TV through the Headphones, but
now the TV itself is too loud.
Use your TV remote to turn down the volume on
your TV.
I have tried everything suggested here, but the
Headphones still do not work.
Connect TV Wireless Headphones to a different TV
in your house. The problem may be with the internal
settings of your TV. Refer to your TV owner’s
manual to adjust the Audio Out and Headphone
volume levels.
WARRANTY / CUSTOMER SERVICE
Sharper Image branded items purchased from SharperImage.com include a 1-year limited
replacement warranty. If you require any assistance with your TV Wireless Headphones,
please call 1 (877) 210-3449.
The SHARPER IMAGE® name and logo are registered trademarks.
©Sharper Image. All Rights Reserved.
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