Problems and Solutions
196
Reception and copying problems
Problem
Solution
The power is on, but no
reception takes place.
• Make sure that the telephone line cord is plugged
into the
TEL. LINE
socket, and not the
TEL. SET
socket.
The printing paper comes
out blank when you try to
receive a document.
• Make sure that the document is loaded properly in
the feeder of the transmitting machine. Make a
copy or print a report to confirm the printing ability
of your machine.
The received document is
faint.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your fax
machine may need service. Make a copy or print a
report to check your machine’s printing ability.
• The toner cartridge may need replacement.
Received images are
distorted.
• If the sending machine has Error Correction Mode,
make sure this feature is turned on in both fax
machines (see
Error Correction Mode
in Chapter
2).
• If Error Correction Mode is turned off, noise on the
telephone line may cause distortion. Have the other
party try sending the document again.
• The drum cartridge may be damaged. Try a new
drum cartridge.
• Make a copy or print a report on your fax machine.
If the copy or report is also distorted, your fax
machine may need service.
The quality of copies is
poor and/or black spots
appear.
• Any dirt or material on the scanning glass will
cause spots to appear on copies and transmitted
faxes. Clean the scanning glass as explained in
Chapter 9.
Dots appear at regular
intervals on received
documents and copies.
• The drum cartridge may be damaged. Replace the
drum cartridge.
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