Sharp AR-5127 Скачать руководство пользователя страница 14 | Manualshive

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TROUBLESHOOTING

14

CONTENTS

INDEX

TOP OF CHAPTER

14

OUTLINE OF TROUBLESHOOTING (2)

PRINTER DOES NOT PRINT

z

The printer does not operate.

z

The printer is on but data is not received (DATA

indicator does not blink).

z

The printer is on, data has been received (DATA

indicator was blinking) but is not printed.

IMPROPER PRINTING OPERATION

z

Printing is slow.

z

Printed characters (or graphics) are different from

those on screen (garbled characters).

z

The printer does not print the full image.

z

Paper specified from application is not used.

z

Stapling cannot be performed.

z

Printer write error occurs.

PRINT QUALITY PROBLEMS

z

Print quality problem occurs, such as blurred or

stained printout, character voids, dirty background,
dropouts or double printing.

PRINTER DRIVER PROBLEMS

z

The printer driver is uninstallable.

z

The printer cannot be selected from computer.

z

The printer driver does not operate correctly.

UNINSTALLING THE PRINTER DRIVER

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Содержание AR-5127

Страница 1: ...AR 5127 Series PRINTER OPERATION MANUAL INTRODUCTION CONTENTS INDEX ...

Страница 2: ...dows 95 Windows 98 Windows Me Windows NT 4 0 Windows 2000 or Windows XP zFor information on the functions and procedures for using your operating system refer to your operating system s manual or online Help zIn this manual screen images and operating procedures are mainly for Windows XP zThis manual refers to AR 5127 digital laser copier printer with the printer feature installed simply as the pr...

Страница 3: ...on that allows you to jump to a related page If you click green underlined text the related page will be displayed Example NORMAL PRINTING To return to the previous link click the button on the menu bar of Acrobat Reader In the Contents and Index sections the linked areas are not underlined How to print out this manual In order to print out a hard copy of this manual for your reference click the F...

Страница 4: ...NOT PRINT 15 IMPROPER PRINTING OPERATION 18 PRINT QUALITY PROBLEMS 21 PRINTER DRIVER PROBLEMS 22 NOTICE PAGE PRINTED 23 ERROR MESSAGES SHOWN DURING PRINTING 24 UNINSTALLING THE PRINTER DRIVER 25 SHARING PRINTER SHARING THE PRINTER USING WINDOWS NETWORKING 26 SHARED PRINTER SETTINGS 27 On the computer to which the printer is directly connected 27 CLIENT SETTINGS 28 GENERAL INFORMATION PRINTER DRIVE...

Страница 5: ...ified below can help ensure that documents are printed accurately The procedure assumes that the printer has been properly connected to a computer and that a printer driver has been installed For more information regarding the printer operation panel USING THE OPERATION PANEL 1 Check the operation panel to confirm that the ONLINE indicator is lit zIf the ONLINE indicator is not lit press the PRINT...

Страница 6: ...l print the document zIf an optional Job Separator Tray Kit is installed printed sheets will be delivered to the job separator tray This setting can be changed using the key operator program or Output setting in the printer driver To cancel a print job To interrupt a print job when the printer is printing press the key in the print mode to select OFFLINE The printer will enter the offline mode and...

Страница 7: ...eed slot zIf paper needs replenishing in the middle of a print job be sure to set the paper in the same orientation If the orientation is changed in the middle of a print job incorrect printing may result Image rotation will not occur in the middle of a print job zWhen setting A5 or 5 1 2 x 8 1 2 invoice size paper in a paper tray or in the bypass tray be sure to set the paper longest side first i...

Страница 8: ...G SETTINGS FROM THE OPERATION PANEL Operation panel keys and the printer basic screen are shown below You can jump to their description by clicking the underlined text The display may be different depending on the configuration of optional equipment The key names and the key icons may be different for users in different countries and regions Indicators Display Operation keys For description of ope...

Страница 9: ...layed regarding the printer status and operation Status information The online or offline mode is indicated Also the selected paper size is indicated when a print job is executed Machine image The configuration of optional equipment is indicated Also the selected paper tray is indicated when a print job is executed When any problem occurs or when accessing the key operator programs the display wil...

Страница 10: ...ish DATA indicator Lit Indicates that the printer is online and data can be transferred and printed Extinguished Indicates that the printer is offline and data cannot be transferred or printed Make settings from the operation panel in this mode Lit Indicates that there is print data remaining in memory but printing has been stopped Blinking Indicates that there is print data remaining in memory an...

Страница 11: ...mode If pressed in the DISPLAY CONTRAST screen you will return to the basic screen of PRINT mode If pressed in the PAPER SIZE SET screen a message appears confirming the paper size in the tray OK key Press to confirm the selected setting or entered data in the PRINT mode BACK key Press to return the display to the previous screen CLEAR key If pressed in the offline mode while data remains in memor...

Страница 12: ...int mode zMake sure the PRINT indicator lights up and the basic screen is displayed on the display 2 Press the SPECIAL FUNCTION key 3 Use the key or key to select PAPER SIZE SET DISPLAY CONTRAST or KEY OPERATOR PRG and press the OK key zThe paper size and display contrast settings are adjusted using the same procedure as in COPY mode For this procedure see the Operation Manual for the machine zFor...

Страница 13: ...ing instructions in the message ERROR MESSAGES SHOWN DURING PRINTING In other cases find your problem in the list on the next page and read the relevant solution by clicking the underlined text If a problem persists after checking the list please consult your authorized SHARP dealer For problems inside the printer such as paper feeding errors and paper misfeeds see the operation manual For problem...

Страница 14: ...racters or graphics are different from those on screen garbled characters zThe printer does not print the full image zPaper specified from application is not used zStapling cannot be performed zPrinter write error occurs PRINT QUALITY PROBLEMS zPrint quality problem occurs such as blurred or stained printout character voids dirty background dropouts or double printing PRINTER DRIVER PROBLEMS zThe ...

Страница 15: ...5 CONTENTS INDEX TOP OF CHAPTER 15 PRINTER DOES NOT PRINT 1 The printer does not operate Check Printer plugged in Solution Plug the printer into a grounded outlet Check Power switch on Solution Turn the power switch on ...

Страница 16: ...y a known good cable For information on cables see SPECIFICATIONS in the Operation Manual for the machine Check Correct printer driver installed Solution Install the appropriate printer driver For the procedure for installing the printer driver see the separate AR 5127 Series SOFTWARE SETUP manual Check Is the port configured correctly Solution It is possible that there is a problem with the port ...

Страница 17: ...rror message appears see the message NOTICE PAGE PRINTED ERROR MESSAGES SHOWN DURING PRINTING Check Copy job being performed Solution Wait until the copy job is complete You can also change jobs in the job status screen To change jobs press the JOB STATUS key on the machine s operation panel and select JOB OUTPUT Check Is the I O TIMEOUT setting too short Solution Select a longer I O TIMEOUT setti...

Страница 18: ...printer driver Solution When the print quality setting in the printer driver is Normal or Photo slow printing sometimes results Open the printer driver setup screen and select Draft for the print quality Check Computer running out of memory RAM Solution Add memory RAM to the computer Check Interface cable not connected properly Solution Securely plug the interface cable into the connectors of the ...

Страница 19: ...n the printer driver setup screen and select Draft for the print quality Check Wrong page orientation setting for printing Solution Change the page orientation with the printer driver Check Simultaneous use of two or more application software programs Solution Start printing after quitting all unused application software programs Check Paper size loaded in machine larger than that specified on use...

Страница 20: ...er tray and set the paper selection setting in the printer driver to Auto Select Check Different sized papers used Solution Stapling cannot be performed on different sized papers Check Paper size acceptable for stapling Solution Check the acceptable paper sizes for stapling referring to the operation manual Check Timeout time too short Solution Open the printer driver properties and select a longe...

Страница 21: ...her SHARP printer Solution Avoid using a toner cartridge which was used in another printer It will cause dirty printout Check Are you using paper with a high moisture content Solution Use newly unpacked paper Check Printed on uneven surface Solution If dirty background occurs in envelopes shift the printed area from the joint of the envelope rear surface Check Printer used in high temperature high...

Страница 22: ...ree space of the hard disk Check Are you using a compatible operating system Solution See the separate AR 5127 Series SOFTWARE SETUP manual to see if your operating system is compatible Check Printer driver installed correctly Solution Install the printer driver correctly For the procedure for installing the printer driver see the separate AR 5127 Series SOFTWARE SETUP manual Solution If for some ...

Страница 23: ...e function is not selected Turn off the ROPM function setting If you wish to use the ROPM function set the print quality to Draft or increase memory Disabling notice page printing Notice page printing can be disabled using a key operator program KEY OPERATOR PROGRAMS Notice Page The IMC memory full error had occurred a normal output was not able to be executed Please refer to the operation manual ...

Страница 24: ...ppear see the operation manual Display message Cause Remedy Check stapler The stapler unit is not set properly or staple jam has occurred Check the stapler referring to the operation manual Or press the key and select PRINT WITHOUT STAPLE or CANCEL JOB position Or select item from below Add staples The stapler has run out of staples Add staples referring to the operation manual Or press the key an...

Страница 25: ... Programs icon 3 Delete the SHARP AR 5127 Series printer driver from the list of applications zFor more information refer to your operating manual or to the help files for your operating system To delete a printer driver that has been installed using the Add Printer Wizard follow the procedure shown below 1 Click the start button click Control Panel click Printers and Other Hardware and then click...

Страница 26: ...e NT 4 0 2000 XP network environment Note that the Windows network environment must already be established The print server explained here is a client to which a printer is directly connected and a Client is any computer which is connected to the same network Shared printer Client Client Client Client with shared printer SHARED PRINTER SETTINGS CLIENT SETTINGS ...

Страница 27: ...ck Printers and Other Hardware in the control panel and click Printers and Faxes zIn an operating system other than Windows XP double click the printer icon 7 Right click the SHARP AR 5127 printer driver icon and click Sharing from the shortcut menu 8 Establish the settings for sharing and click the OK button CLIENT SETTINGS NOTE If your operating system is Windows XP Professional refer to the ope...

Страница 28: ... a printer in Printer Tasks zThe Add Printer Wizard will appear 4 Click the Next button 5 Select A network printer or a printer attached to another computer and click the Next button NOTE This page provides steps for Windows XP Home Edition users only If your operating system is Windows 95 98 Me 2000 XP Professional refer to the operation manual or the help file of your operating system If your op...

Страница 29: ...r a printer and click the Next button 7 Select the printer to be shared in the network and click the Next button zThe contents of this window will vary depending on your network environment 8 Select settings in the Default Printer screen and click the Next button 9 Click the Finish button ...

Страница 30: ...and then click Printers 2 Right click the SHARP AR 5127 printer driver icon and click Properties from the shortcut menu zThe printer properties will appear 3 Click the Ports tab and click the Add Port button zThe Printer Ports dialog box will appear 4 Select Local Port in the list of Available Printer Ports and click the New Port button zThe Port Name dialog box will appear 5 Enter name of server ...

Страница 31: ...ain Copies 1 to 999 1 Collate On Off On N Up Printing 1 Up 2 Up 4 Up 1 Up Border On Off Off Staple On Off Off User Settings Factory Defaults User Settings Setting Name Up to seven names 20 characters each Paper Paper Size A3 A4 A5 A6 B4 B5 B6 Ledger Letter Legal Executive Folio Invoice Foolscap 8K 16K DL C5 COM10 Custom A4 Fit To Page On Off Off Image Orientation Portrait Landscape Portrait Paper ...

Страница 32: ...al setting Paper Transparency Print On Off Off Output Center Tray Job Separator Tray Finisher Offset Tray Center Tray Custom Width 100 0 to 297 0 mm 3 94 to 11 69 in 100 0 mm Length 148 0 to 431 8 mm 5 83 to 17 00 in 148 0 mm Size millimeters inches millimeters Advanced Print Quality Draft Normal Photo Normal Smoothing On Off On Photo Enhancement On Off Off Toner Save On Off Off 2 Gradation Print ...

Страница 33: ...ngle 90 to 90 45 Gray Scale 0 to 255 192 On First Page Only On Off Off Configuration Input Tray Two Trays Three Trays Four Trays Two Trays Output Tray Options None Job Separator Staple Finisher None ROPM On Off On Set Tray Status Paper Source Bypass Tray Bypass Manual Tray 1 Tray 2 Tray 3 Tray 4 Bypass Tray Setting Paper Size Not Setting A3 A4 A4 R A5 A5 R A6 R B4 B5 B5 R B6 R Ledger Letter Letter...

Страница 34: ...ady to accept data from and communicate with the computer printer driver A printer driver is software designed to convert print data from any application into data understandable by the printer so that the printer can quickly and efficiently print out the data random access memory RAM The working memory of the computer in which programs and data are temporarily stored while you use them Resetting ...

Страница 35: ... conditions These programs are listed on the following pages LIST OF KEY OPERATOR PROGRAMS General information on accessing key operator programs including registration of a key operator code number is included in the Key Operator s Guide in the operation manual The basic procedure for accessing key operator programs for the printer feature is described in this chapter Procedure for selecting basi...

Страница 36: ...UT OF PRINT On Off Specifies whether printing onto another size paper determined by the priority rule is performed when no tray with the specified size paper is installed AUTO TRAY SWITCH On Off Enables disables automatic switching between paper trays containing the same size paper in the same orientation during printing when paper runs out TRAY EXCLUDED FROM ATS NO TRAY 1 TRAY 2 TRAY 3 TRAY 4 Spe...

Страница 37: ...y zIf the DATA indicator is lit or blinking key operator programs cannot be accessed Wait until printing is complete or cancel printing To cancel a print job 2 Press the SPECIAL FUNCTION key zThe following display will appear 3 Use the and keys to select KEY OPERATOR PRG and press the OK key zThe following display will appear 4 Enter the key operator code number using the numeric keys zThe dashes ...

Страница 38: ... is pressed again the check mark will disappear and the function will be canceled Proceed to step 8 zFor other programs the setting screen of the function will appear when the OK key is pressed 7 Follow instructions for the program zUse the or key to select the desired item or use the numeric keys to enter a number Then press the OK key zIf a mistake is made during entry press the CLEAR key to cle...

Страница 39: ...35 M Machine image 9 Memory 34 Message display 9 N Network 26 Normal printing 5 Notice page 23 Numeric keys 11 O Offline 34 OK key 11 Online 34 ONLINE indicator 10 Operation keys 11 Operation panel 8 P Paper size set 12 PRINT key 11 Print quality problems 21 Printer driver 34 Printer driver features 31 Printing 5 R Rotated print 36 S Sharing printer 26 SPECIAL FUNCTION key 11 Status information 9 ...

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