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When Asking for Repair
For repair, contact Keitai Guarantee Service Center.
■
Performance Parts for Repair
The Company retains performance parts for repair of
the SHL23 main unit and its peripheral devices for 4
years after discontinuation of production. “Performance
parts for repair” refers to parts required for maintaining
the functions of the product.
■
Warranty Card
At the store of purchase, thoroughly check and read
the name of the retailer, date of purchase and other
necessary details filled in on the warranty card, and be
sure to keep it in a safe place.
■
Keitai Guarantee Service Plus LTE
An after-sales service membership program on a
monthly basis called “Keitai Guarantee Service Plus
LTE” (monthly fee: 399 yen including tax) is available
for using your au cell phone for a long time without
worries.
This service expands coverage for many troubles
including malfunction, theft and loss. For details of this
service, check on the au homepage or contact Keitai
Guarantee Service Center.
After-Sales Service
During the
warranty period
Repairs will be done based on the <<terms
of services of the free-of-charge repair
warranty>> described on the warranty card.
Outside the
warranty period
We shall repair the product for a charge as
requested by the customer if repair renders
it usable.
memo
◎
Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
◎
Recycled parts that meet the Company’s quality standards
are sometimes used for repair.
◎
au cell phones collected by Replacement cell phone
delivery service which you used before are recycled to cell
phones for replacement after repairs. Also parts replaced
by au after-sales service are collected and recycled by the
Company. They are not returned to customers.
memo
◎
You can apply for membership only at the time of
purchasing your au cell phone.
◎
Once you cancel the membership, you cannot reapply for it
until you purchase an au cell phone next time.
shl23_e.book 64 ページ ２０１３年１１月２６日 火曜日 午後２時３３分
