TOLL FREE / SANS-FRAIS: 1-800-798-7398
14
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Steam Mop will not
turn-on.
Your steam-mop should be securely plugged into an electrical outlet.
Check your fuse or breaker.
If your unit still doesn’t work, give us a call
1-800-798-7398.
Steam Mop will not make
steam.
Is there water in the water tank? If not, add water to your Steam Mop
following instructions.
Steam Mop leaves water
on the floor.
Do not leave the steam mop on the floor with a damp cleaning pad.
If you are using tap water, we recommend switching to distilled water.
Make sure that the cap is securely placed on the water tank.
Steam Mop left white
spot on the floor.
Don’t leave your steam-mop on the floor with a damp or wet cleaning
pad.
Do you have hard water? If you do you might want to switch to
distilled water.
Floors are cloudy, streaky
or spotty after steaming.
The pad might be dirty, change the pad.
If you washed the pocket with powder detergent then the pad might
have residual detergent left on it. Wash it again with liquid detergent.
If you are cleaning in a kitchen area where there might be a build-up
of grease then use a de greasing agent such as an all-purpose cleaner
or dish soap and paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do you might want to switch to
distilled water.
This might be leftover from past cleaners used on the floor surface. Use
the steam mop a few more times and see if the leftover cloudiness is
removed.
Steam Mop is hard to
push.
Make sure the cleaning pad is on properly.
TROUBLESHOO
TING
D
É
P
ANNA
g
E