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w w w. Po wer edL i f t Away.com
TROUBLE-SHOOTING GUIDE
Customer Service: 800-798-7398
EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship for a period of seven (7) years from the date of purchase when utilized for normal household use, subject to the following
conditions, exclusions and exceptions.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has
been tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This Limited
Warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which have been performed by a repair person not authorized
by EURO-PRO Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, you may return the complete appliance and accessories with proof of purchase and date, freight prepaid.
For assistance with warranty service options or customer support, please call our customer care and product specialists at 1-800-798-7398 or visit our website at www.sharkrocket.com.
If the appliance is found by EURO-PRO Operating LLC to be defective, in EURO-PRO Operating LLC’s sole discretion, we will repair or replace it free of charge. Proof of purchase is required and a fee of $19.95 will apply to
cover the cost of return freight.*
Non-durable parts including, without limitation, filters, brushes and electrical parts which normally require replacement are specifically excluded from warranty.
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the specific
obligations expressly assumed by it under the terms of this Limited Warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages to anyone of any nature whatsoever. Some states do not
permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach a tag to item before packing including your name, complete address and phone number with a note giving
purchase information, model number and what you believe is the problem with the item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package
“ATTENTION CUSTOMER SERVICE”.
Euro-Pro, Shark
and
Rotator
are registered trademarks of Euro-Pro Operating LLC.
Lift-Away
and
Dust-Away
are trademarks of Euro-Pro Operating LLC.
SEVEN-YEAR (7) LIMITED WARRANTY
Vacuum is not picking up dirt. No suction or light suction
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting back into the
vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzles, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibers or hair that may be wrapped around the brushroll.
Vacuum lifts area rugs
•
Turn off the unit to disengage the brushroll and restart with the POWER button for suction only cleaning.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit and disengage the area rug from the brushroll and restart the unit.
Brush roll does not spin
• If brush roll indicator light on the floor nozzle turns red, the brush roll has stopped spinning. Immediately turn off and unplug
vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on.
• Pull the handle toward you and release the floor nozzle to disengage the auto-off feature.
• Make sure that the carpet height selector is not on the HARD FLOOR setting.
• Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on.
Vacuum turns off on its own or indicator light flashes red
• This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat
will automatically turn the suction motor off. Should this occur, perform the following steps to restart the thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters (see page previous page)
4. Check for blockages in hose, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Restart the unit by turning the power on.
Note: If vacuum still does not start, contact Customer Service at: 1-800-798-7398.
