sharkclean .com
sharkclean .com
TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinserting in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any
blockages found.
(Refer to Checking for Blockages section for more information.)
•
If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time to
allow Zero-M® technology to remove them.
– If some hair or fibers remain wrapped around brushroll after continued use, remove the
brushroll garage lid and carefully cut debris with scissors and remove from brushroll. See
Cleaning the Brushroll section for more information.
Vacuum lifts area rugs.
•
Make sure selector button is set to Hard Floor.
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn
edges.
•
To minimize suction, slide the Suction Control collar to MIN.
Brushrolls do not spin.
•
If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum.
Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum,
and turn on power.
•
With the power on, recline the handle, which will automatically activate the brushrolls.
•
Ensure that the selector button is set to Carpet for brushrolls to spin.
Vacuum turns off on its own or indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor off. Perform the following steps to restart
the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in the vacuum and press the selector button to turn it on.
For all other issues, please call Customer Service 1-800-798-7398.
NOTE:
Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's configuration.
To order additional accessories, visit
sharkaccessories.com
.
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
L
M
H
G
I
K
J
E
B
D
A
F
C
A
12-inch Crevice Tool
B
Duster Crevice Tool
C
Dusting Brush
D
Multi-Angle Dusting Brush
E
Anti-Allergen Dust Brush
F
Upholstery Tool
G
Wide Upholstery Tool
H
Pet Multi-Tool
I
Under-Appliance Wand
J
Pet Power Brush
K
Home & Car Detail Kit
L
Precision Duster
M
Accessory Bag
