17
18
AUST: 1800 890 840
NZ: 0800 002 999
Ordering Replacement Parts
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Sonic Duo
™
is squirting
foam from the spray nozzle.
1. The Reusable Bottle is not firmly inserted into the unit. Make sure that you hear
an audible “Click” when you insert the Reusable Bottle into the appliance.
2. There may be air in the system. Hold down the spray button for 5 to 10 seconds
to flush the system.
Sonic Duo
™
doesn’t spray.
1. Make sure that the Reusable Bottle is inserted all the way in. You should hear an
audible “Click” when inserted.
2. Check that there is enough cleaning solution in the Reusable Bottle. If not, add
more.
3. The bottle cap on the Reusable Bottle may need to be cleaned. Remove it from
the Reusable Bottle and rinse it under running water and then replace it onto the
Reusable Bottle.
4. There may be air in the system. Hold down the spray button for 5 to 10 seconds
until solution comes out of the spray nozzle.
5. The coloured spray nozzle at the front of the unit where the spray comes
out may be clogged. Clean the spray nozzle by removing it from the unit. To
remove it, grip the small lips at the top and bottom of the spray nozzle and
turn counterclockwise. Run the spray nozzle under warm water to clean it out.
Reinsert the spray nozzle by lining up its grooves with the inside of the nozzle
hole. Turn clockwise until the lips return to the top and bottom positions.
Sonic Duo
™
turns
off when the handle
is lowered.
1. The Sonic Duo
™
automatically turns off when the handle is lowered to low. This
is a safety mechanism to ensure that the machine will turn off if it is dropped. To
keep the Sonic Duo
™
on when cleaning under low profile items, simply twist the
handle to the left or right and engage the swivel. When the handle is swivelled
and lowered, the Sonic Duo
™
will remain on.
The cap of the Reusable
Bottle is stuck inside
the Sonic Duo
™
after the
bottle was removed.
1. To remove the cap, hold center valve of the cap with your fingers and gently pull
it out. If it doesn’t come out easily, use a set of long nose pliers for leverage. Be
careful not to crack the center valve when applying pressure and lifting up.
The Reusable Bottle
fell out.
1. The Sonic Duo
™
is not meant to be turned upside down. When upside-down, the
Reusable Bottle is at risk for falling out of its cradle. Please do not turn the Sonic
Duo
™
upside-down. If it is necessary to turn the unit upside-down, remove the
Reusable Bottle first.
Sonic Duo
™
turns off on
its own.
This unit is equipped with an automatic protector. If for some reason your
appliance overheats, the protector will automatically turn the unit off. Should this
occur, perform the following steps to restart the appliance:
1. Move the switch to the “O” (Off) position.
2. Unplug.
3. Allow the unit to cool for around 45 minutes.
4. Plug in.
5. Turn the switch on to restart.
NOTE:
Some parts may be available at your local retailer.
Contact customer service for any other servicing.
1
2
3
4
6
7
8
9
10
5
PART
PART NO.
1
Hard Floor Cleaning Pad
P_KD450_L
2
Wood & Hard Floor Cleaner
P_KD450_C
3
Hard Floor Polishing Pad
P_KD450_M
4
Wood & Hard Floor Polish
P_KD450_E
5
Carpet/Rug Cleaning Pad
P_KD450_I
6
Carpet Scrub ‘n Stain Removal Pad
P_KD450_J
7
Activating Pretreater, Carpet Stain &
Odour Remover
P_KD450_F
8
Low Moisture - No Rinse - Carpet Shampoo
P_KD450_N
9
Storage Tray
P_KD450_G
10
Reusable Bottle for Hard Floor Cleaning
Solution with Black Cap
P_KD450_B