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Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Shark
®
Sonic Duo
™
Floor
Cleaner is squirting foam
from the spray nozzle.
1. The Reusable Bottle is not firmly inserted into the unit. Make sure that you hear
an audible “Click” when you insert the Reusable Bottle into the appliance.
2. There may be air in the system. Hold down the spray button for 5 to 10 seconds
to flush the system.
Shark
®
Sonic Duo
™
Floor
Cleaner doesn’t spray.
1. Make sure that the Reusable Bottle is inserted all the way in. You should hear an
audible “Click” when inserted.
2. Check that there is enough cleaning solution in the Reusable Bottle. If not, add more.
3. The bottle cap on the Reusable Bottle may need to be cleaned. Remove it from
the Reusable Bottle and rinse it under running water and then replace it onto the
Reusable Bottle.
4. There may be air in the system. Hold down the spray button for 5 to 10 seconds
until solution comes out of the spray nozzle.
5. The colored spray nozzle at the front of the unit where the spray comes out
may be clogged. Clean the spray nozzle by removing it from the unit. To
remove it, grip the small lips at the top and bottom of the spray nozzle and turn
counterclockwise. Run the spray nozzle under warm water to clean it out. Reinsert
the spray nozzle by lining up its grooves with the inside of the nozzle hole. Turn
clockwise until the lips return to the top and bottom positions.
Shark
®
Sonic Duo
™
Floor
Cleaner turns off when
the handle is lowered.
1. The
Shark
®
Sonic Duo
™
Floor Cleaner
automatically turns off when the handle
is lowered to low. This is a safety mechanism to ensure that the machine will turn
off if it is dropped. To keep the
Shark
®
Sonic Duo
™
Floor Cleaner
on when
cleaning under low profile items, simply twist the handle to the left or right and
engage the swivel. When the handle is swivelled and lowered, the
Shark
®
Sonic
Duo
™
Floor Cleaner
will remain on.
The cap of the Reusable
Bottle is stuck inside the
Shark
®
Sonic Duo
™
Floor
Cleaner
after the bottle
was removed.
1. To remove the cap, hold center valve of the cap with your fingers and gently pull
it out. If it doesn’t come out easily, use a set of long nose pliers for leverage. Be
careful not to crack the center valve when applying pressure and lifting up.
The Reusable Bottle fell
out.
1. The
Shark
®
Sonic Duo
™
Floor Cleaner
is not meant to be turned upside down.
When upside-down, the Reusable Bottle is at risk for falling out of its cradle.
Please do not turn the
Shark
®
Sonic Duo
™
Floor Cleaner
upside-down. If it is
necessary to turn the unit upside-down, remove the Reusable Bottle first.
Shark
®
Sonic Duo
™
Floor
Cleaner turns off on its
own.
This unit is equipped with an automatic protector. If for some reason your appliance
overheats, the protector will automatically turn the unit off. Should this occur, perform
the following steps to restart the appliance:
1. Move the switch to the “O” (Off) position.
2. Unplug.
3. Allow the unit to cool for around 45 minutes.
4. Plug in.
5. Turn the switch on to restart.
Notes
