FIVE (5) YEAR LIMITED GUARANTEE
When you buy a product in Germany as a consumer, you get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these statutory rights against your retailer. However, at Shark we
are so confident about the quality of our products (the “Products”) that we give you an additional manufacturer’s
guarantee of up to five years (2 year as standard plus 3 years when you register (the “Extended guarantee”)). This
guarantee only applies to the Product if it is bought in new and unused condition. These terms and conditions relate
to our guarantees only – your statutory rights as a buyer are unaffected. Please note that the 5 year guarantee is
available in all EU countries and in the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantees which are issued by SharkNinja Germany
GmbH, Kurt–Blaum–Platz 8, 63450 Hanau (Germany) (“us”, “our” or “we”). They do not affect your statutory rights or the
obligations of your retailer and your contract with them. The same applies if you have purchased the product directly from
Shark. The Lithium-Ion Battery pack is not covered by the 5 year guarantee (see battery guarantee on next page).
Shark™ Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Our customer service helpline (0800 000 9063) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call,
and you’ll be put straight through to a Shark representative. You’ll also find online support at www.sharkclean.eu.
How do I register my Extended guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Model no.
• Serial Number (only if available)
• Date of purchase of the Product (receipt or delivery note)
To register online, please visit www.sharkclean.eu
IMPORTANT
• The guarantee covers your Product for 2 years (or for 5 years, if registered) starting on the date of purchase.
• Please keep the receipt at all times. Should you need to use your guarantee we will need the receipt to verify the
information supplied to us is correct. The inability to produce a valid receipt will invalidate your guarantee.
What are the benefits of registering my guarantee?
When you register your guarantee, you can choose to receive our newsletter containing tips, advice and
competitions. Hear the latest news about new Shark technology and launches. If you register your guarantee online,
you’ll get instant confirmation that we’ve received your details.
Details of our privacy policy can be found at www.sharkclean.eu
How long are our Products guaranteed for?
Our confidence in our design and quality control means that your Product is guaranteed for a total of five years (2
years plus an Extended guarantee of 3 years).
What is covered by the guarantee?
Repair or replacement (at Shark’s discretion) of your Product, including all parts and labour in case of any defect in
design, materials and workmanship (including transport and shipping costs). Our guarantee is in addition to your
legal rights as a consumer.
What is not covered by the guarantee?
1. Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
2. Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc.
3. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.
4. Use of the vacuum cleaner for anything other than normal domestic household purposes.
5. Use of parts not assembled or installed in accordance with the operating instructions.
6. Use of parts and accessories which are not Shark spares.
7. Faulty installation (except where installed by Shark).
8. Repairs or alterations carried out by parties other than Shark or its agents, unless you can show that the repairs
or alterations carried out by others are not related to the defect for which you exercise the guarantee.
9. The Lithium ION battery. Please see next page for battery guarantee.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has elapsed. In this case please contact our
free phone customer service help line and ask about our guarantee program, on 0800 000 9063.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a
full range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.eu.
Please remember that using non-Shark spares may invalidate your manufacturer's guarantee. However your
statutory rights are unaffected.
TWO (2) YEAR LIMITED BATTERY GUARANTEE
When you buy a product in Germany as a consumer, you get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these statutory rights against your retailer. However, at Shark we are
so confident about the quality of our prod-ucts (the “Products”) that we give you an additional manufacturer’s battery
guarantee of up to two years. This guarantee only ap-plies to the Product if it is bought in new and unused condition.
These terms and conditions relate to our manufacturer’s battery guarantee (the “battery guarantee”) only – your
statutory rights as a buyer are unaffected. Please note that the 2 year guarantee is avail-able in all EU countries and in
the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our battery guarantee which is issued by the SharkNinja
Germany GmbH, Kurt–Blaum–Platz 8, 63450 Hanau (Germany) (“us”, “our” or “we”).. They do not affect your statutory
rights or the obligations of your retailer and your contract with them.
Shark® Guarantees
Our customer service helpline (0800 000 9063) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and
you’ll be put straight through to a Shark representative. You’ll also find online support at www.sharkclean.eu.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information
about your Prod-uct:
• Model no.
• Serial Number (only if available)
• Date you purchased the Product (receipt or delivery note)
To register online, please visit www.sharkclean.eu
IMPORTANT
• The battery guarantee covers your battery for 2 years starting on the date of purchase.
• Please keep the receipt at all times. Should you need to use your guarantee we will need the receipt to verify the
information supplied to us is correct. The inability to produce a valid receipt will invalidate your guarantee.
What are the benefits of registering my battery guarantee?
When you register your guarantee, we’ll have your details to hand if we ever need to get in touch. You can also receive
tips and ad-vice on how to get the best out of your Shark vacuum and hear the latest news about new Shark technology
and launches. If you reg-ister your guarantee online, you’ll get instant confirmation that we’ve received your details.
Details of our privacy policy can be found at www.sharkclean.eu
How long are new Shark Lithium-Ion batteries guaranteed for?
Our confidence in our design and quality control means that the battery in your new Shark vacuum cleaner is
guaranteed for a total of 2 years.
What is covered in my battery guarantee?
1. The original Lithium-Ion Battery, in Shark’s sole discretion, will be replaced or repaired for up to 2 years from the
original purchase date (including transport and shipping costs).
2. In the rare event that a replacement battery is issued, the guarantee coverage for the replacement battery ends six
months fol-lowing the receipt date of the replacement battery or the remainder of the existing guarantee, whichever
is later.
What is not covered by the battery guarantee?
1. Normal wear and tear of Lithium-Ion Battery, within the temperature range set out under the safety instructions
section.
2. Any battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, use of the vacuum outside of the approved temperature range, or careless
handling, or dam-age due to mishandling in transit.
4. Injury or damage caused to people or things other than the battery itself.
5. Faulty installation (except where installed by Shark).
6. Repairs or alterations carried out by parties other than Shark or its agents, unless you can show that the repairs
or alterations carried out by others are not related to the defect for which you exercise the battery guarantee.
Problems with your battery
If your Lithium-Ion battery fails to operate properly while in use under normal household conditions within the
guarantee period, please call our freephone customer service helpline on 0800 000 9063 for product help
and support.
ENGLISH
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0800 862 0453
sharkclean .eu
