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sharkclean .co.uk
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sharkclean .co.uk
TROUBLESHOOTING GUIDE
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the
filters before re-inserting back into the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzles, and accessories for blockages; clear blockages
if required.
• Remove any string, carpet fibres or hair that may be wrapped around the brush-roll.
Vacuum lifts area rugs�
• Turn off the unit to disengage the brush-roll and restart with the POWER button
for suction only cleaning.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
• Turn off the unit and disengage the area rug from the brush-roll and restart the unit.
Brush-roll does not spin�
• If brush-roll indicator light on the floor nozzle turns red, the brush-roll has stopped
spinning. Immediately turn off and unplug vacuum, disconnect the nozzle and remove
blockage before reconnecting and turning vacuum back on.
• Pull the handle toward you and release the floor nozzle to disengage the
auto-off feature.
• Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage
before reconnecting and turning vacuum back on.
Vacuum turns off on its own or brush-roll Indicator Light flashes red�
This vacuum cleaner is equipped with a motor protective thermostat. If for some reason
your vacuum overheats, the thermostat will automatically turn the suction motor off.
Should this occur, perform the following steps to restart the thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters (see page previous page)
4. Check for blockages in hose, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Restart the unit by turning the power on.
Note: If vacuum still does not start, visit sharkclean.co.uk/customer-care or contact
customer service on: 0800 862 0453.
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing�
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are
so confident about the quality of our products that we give you an additional manufacturer’s warranty of up
to five years (one year as standard plus four years upon registration with Shark®). Offer valid only in United
Kingdom and Republic of Ireland. These terms and conditions relate to our manufacturer’s guarantee only –
your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our guarantee.
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs
to work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight
through to a Shark® representative. You’ll also find online support at sharkclean.co.uk.
How do I register my extended Shark® guarantee?
If you have purchased your vacuum directly from Shark® your extended guarantee is registered automatically.
You can also register your guarantee online within 28 days of purchase. To save time, you’ll need the
following information about your machine:
• Date you purchased the machine (receipt or delivery note)
• Model Number
IMPORTANT
• Both the 1 year and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your guarantee we will need your receipt
to verify the information you have supplied to us is correct. The inability to produce a valid receipt may
invalidate your ability to claim against your guarantee.
What are the benefits of registering my free Shark® guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also
receive tips and advice on how to get the best out of your Shark® vacuum and hear the latest news about new
Shark
®
technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner is guaranteed
for a total of five years (1 year plus an extended guarantee of 4 years).
What is covered by the free Shark® guarantee?
At Shark’s discretion repair or replacement of your Shark® machine, including all parts and labour. A Shark®
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
• Blockages – for details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or
handling of the vacuum cleaner which is not in accordance with these instructions.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark® genuine components.
• Faulty installation (except where installed by Shark®).
• Repairs or alterations carried out by parties other than Shark® or its agents.
What happens when my guarantee runs out?
Shark® does not design products to last for a limited time. We do appreciate that there may be a desire for
our customers to want to repair their vacuum cleaners after the guarantee has lapsed. In this case please
contact our Freephone customer service help line and ask about our out of guarantee program,
on 0800 862 0453.
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® vacuum.
You’ll find a full range of accessories, spares and replacement parts for all Shark® machines at sharkclean.co.uk
Only use Shark® branded filters and accessories. Damage caused by use of non-Shark® parts may not be
covered by your guarantee.
FIVE (5)YEAR LIMITED GUARANTEE
Power cord caught in brush-roll or floor nozzle�
• To minimise the risk of power cord damage, DO NOT run the vacuum over the power
cord. If this occurs, immediately shut off power to the vacuum and remove the cord from
the brush-roll or nozzle.
• Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner
with a damaged cord or plug. Turn off all controls before plugging in or unplugging the
vacuum cleaner. Store your vacuum cleaner with the powwer cord secured around the
two cord hooks.
