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Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Steam Mop isn’t producing
any steam.
The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or circuit breaker or try a
different outlet.
Make sure the water tank is full, the unit is plugged in, and the light around the Steam Control Button is solid.
If the lights below the Steam Control Button are not illuminated, try a different electrical outlet.
If the lights below the Steam Control Button are blinking, press the Steam Control Button to select a Steam setting.
If the lights below the Steam Control Button are solid, wait 30 seconds for the unit to warm up.
If after following the above steps the Steam Mop still does not produce any steam, contact Customer Service www.
sharkclean.eu
The Steam Mop is producing
intermittent steam.
This is normal—for more consistent steam select the HI setting.
Also make sure the water tank is full.
I can’t select a Steam Setting.
Make sure the Steam Mop is plugged in and the lights below the Steam Control Button are solid.
If your Steam Mop is producing steam but the lights below the Steam Control Button are not lit, call
customer service.
I am getting streaky/cloudy floors.
The Dirt Grip pad might be dirty. If it is, flip it over to the clean side or change it entirely. If you washed the
Dirt Grip pad with powdered detergent, then it could be damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated on the floor. As the Steam
Mop uses only a small amount of water, it may not be enough to rinse off the accumulation of residue that
the steam is bringing to the surface. We suggest rinsing the floor with nothing but water, letting it dry, and
then steam mopping again with a clean Dirt Grip pad. One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar and two parts
water* (but DO NOT put any cleaning solutions or chemicals into the Steam Mop's water tank.)
*Please consult your flooring manufacturer’s care and maintenance instructions before applying any
cleaning products or solutions.
It’s really hard for me to push/
pull the Steam Mop.
The Steam Mopmight be hard to push/pull if the Dirt Grip pad isn’t wet enough. It should get easier to push/
pull the Steam Mop after it’s been running for a few minutes.
An overly dirty pad could also result in a harder push/pull experience. We recommend flipping the pad over
or using a clean pad.
Frequently Asked Questions
QUESTION
ANSWER
What surfaces can I use the Steam
Mop on?
The Steam Mop is designed for use on all sealed hard-floor surfaces. We recommend that you
first test an isolated area of the floor surface to be cleaned as well as review the use and care
instructions from your floor manufacturer.
WARNING: Do not use on leather, wax-polished furniture, synthetic fabrics, velvet, or other
delicate, steam-sensitive materials.
NOTE:
On surfaces treated with wax and on some no-wax floors, the sheen may be removed by the
heat or steam action of the unit. Test an isolated area of flooring first to see if sheen is affected.
Can I put something other than water
in the water tank of the Steam Mop?
DO NOT add cleaning solutions, scented perfumes, oils, or any other chemicals to the water used
in this appliance, as this may damage the unit or make it unsafe for use. We recommend using
distilled water in your Steam Mop.
