21
Service
There are no user-serviceable components in the device. Do not open the Q-7, as doing so is likely to damage its
ingress protection. Consult your SGM dealer if the device operates abnormally, is defective or otherwise in need of
service or repair.
Upgrading the firmware
The firmware installed on the fixture can be identified using the “Info
→
Firmware version” menu. We recommend that you
keep your device’s firmware current. Visit http://www.sgmsupport.com to obtain the most up-to-date firmware.
To perform firmware updates, you need a Windows-based personal computer and a SGM USB 5-Pin-XLR upload cable
(available from your SGM distributor).
Cleaning
To obtain optimal performance, regular cleaning is essential. Cleaning schedules will vary greatly depending on the
operating environment, and the installation should therefore be checked at frequent intervals within the first few weeks of
operation to see whether cleaning is necessary. This procedure will allow you to assess cleaning requirements in your
particular situation. If in doubt, consult your SGM dealer for a suitable maintenance schedule.
Clean the Q-7 using a soft cloth dampened with a solution of water and a mild detergent. Do not use products that contain
solvents, abrasives or caustic agents for cleaning, as they can cause damage to both hardware, cables and connectors.
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