34
Troubleshooting
The coffee comes out very
slowly.
Too little/much coffee/
water is coming out.
The appliance doesn’t
operate after a selector
button is pressed.
The coffee doesn’t taste
good.
it is too strong or too weak.
it is too strong.
There is too little milk
froth or the frothing
process takes too long.
No steam is generated.
No water is emitted from
the frothing nozzle.
Too little or no coffee
comes out and the capsule
cannot be removed.
The steam and espresso
buttons are flashing, and
the unit doesn’t operate.
All buttons are flashing.
- Too much lime deposit in the system. Descaling
required.
- The wrong button was pressed (with the espresso
function, only around 50 ml of water is used).
- The amount of water used has been set incorrectly.
- The operating lever has not been pulled down correctly.
- The capsule-holder is not inserted.
- If neither is the case, disconnect from mains power for
10 seconds.
- If the problem occurs before first use, close the rotary
steam control.
- If all buttons are flashing – see ‘Troubleshooting’ under
‘All buttons are flashing’ (below).
- The wrong button was pressed. Colour-coding for
capsule/selector button doesn’t match.
- The capsule has already been used. Each capsule can
only be used once.
- The amount of water used has been set incorrectly.
- Air in the system. Unit needs bleeding – see section
‘Bleeding the system’.
- Milk too hot or too old, or fat content too high. Use
cold milk only (with max. fat content of 3.5%).
- Dirt accumulation in frothing nozzle and/or steam tube.
- Descaling required.
- Pre-heating not completed.
- Dirt accumulation in frothing nozzle and/or steam tube.
- Capsule not punctured correctly (very rare). Capsule-
holder will be blocked temporarily. Wait around 2
minutes and try again to remove capsule.
- The system takes up to 15 minutes to cool down from
steam-generating temperature to the lower regular
brewing temperature. This can be reduced to around 30
seconds – see section ‘Generating frothy milk’, releasing
steam’.
- Before first use, all buttons are flashing. This is not a
malfunction. Proceed as described in the section ‘Start-
up’.
- A malfunction has occurred. Switch the unit off and on
again.
- Bleed the system – see section ‘Bleeding the system’.
