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be reasonably required by Séura to verify the Product’s warranty
eligibility. Séura shall have no liability with respect to Products
whose serial number has been removed, defaced, replaced, or
otherwise tampered with in any manner. Séura reserves the
right to examine all failed product components and determine,
in its sole discretion, whether any product components are
defective and covered under warranty.
LIMITATION OF LIABILITY.
THE EXPRESS LIMITED WARRANTIES
SET FORTH HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES,
WRITTEN OR ORAL, EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR
USE. SÉURA WILL NOT BE LIABLE FOR ANY DAMAGE TO OTHER
PROPERTY CAUSED BY ANY DEFECT IN THE PRODUCT, DAMAGES
BASED ON INCONVENIENCE, LOSS OF BUSINESS OPPORTUNITY,
LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS
RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF
THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. SÉURA WILL NOT BE LIABLE FOR ANY LOSS,
DAMAGE OR LIABILITY OR ANY DIRECT, INCIDENTAL, INDIRECT,
PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OR MISUSE OF A PRODUCT, OR ARISING OUT
OF ANY BREACH, BY THE PURCHASER OF A PRODUCT, OF
THIS LIMITED WARRANTY. SÉURA SHALL NOT BE LIABLE FOR
ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
SÉURA SHALL NOT BE LIABLE FOR ANY VERBAL WARRANTY
ASSURANCES MADE BY ANY EMPLOYEE OR AUTHORIZED
DISTRIBUTOR, RESELLER OR INSTALLER THAT CONFLICTS
WITH OR ENHANCES THE WRITTEN WARRANTY HEREIN. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS
ON HOW LONG AN IMPLIED LIMITED WARRANTY LASTS, SO THE
EXCLUSIONS MAY NOT APPLY TO A PARTICULAR PURCHASER.
NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY,
SÉURA’S MAXIMUM AGGREGATE LIABILITY RELATED TO ANY
WARRANTY CLAIM OR WITH RESPECT TO A PRODUCT SHALL
NOT EXCEED THE THEN CURRENT SÉURA WHOLESALE PRICE
OF THE SPECIFIC PRODUCT FROM WHICH THE CLAIM DERIVES.
NOTICE OF ANY WARRANTY CLAIM MUST BE RECEIVED BY
SÉURA, IN WRITING, PRIOR TO THE EXPIRATION OF THE
APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. THE
PRODUCT WARRANTY APPLIES ONLY FOR THE PERIODS SET
FORTH ABOVE.
Warranty Procedure.
A warranty claimant must contact Séura
at 920-857-9069 for a diagnostic. Please have your Product
receipt available. At that time, Séura will provide technical
support over the phone to attempt to fix the problem. If
unsuccessful, a Séura Representative will determine if the
Product will be serviced onsite, replaced, or returned to Séura’s
factory in Green Bay, Wisconsin for repair. If Séura determines
that the Product is not covered under the warranty or damaged
in shipping, Séura will notify and inform the purchaser of service
alternatives that are available on a fee basis.
Toll-Free Technical Support:
Please call 1-800-957-3872 to
speak with a Séura Technical Support Representative. Séura
Representatives are available Monday-Friday, 8:00am-4:30pm
Central Time.
Onsite Service:
If Technical Support determines the problem
may be fixed onsite, a Séura service agent will be scheduled
within 24 hours to service the unit. A Séura representative will
work with the customer to schedule a convenient time for onsite
service. Parts may be sent to the customer’s location. Onsite
service is available in the United States during normal business
hours Monday – Friday, unless other special circumstances exist
and special arrangements are made.
Factory Service:
If Technical Support determines the Product
must be sent back to Séura’s factory for repair, the customer
must follow return instructions below. Séura will ship the
repaired Product to the authorized reseller, installer or
customer’s address. This warranty does not cover removal or
installation costs of Products.
Advanced Replacement:
If Technical Support determines the
Product must be replaced, Séura will ship a new Product to
the authorized reseller, installer or customer’s address. The
customer must follow return instructions below to send the
damaged Product back to Séura’s factory. Credit card information
will be collected before shipment of the replacement Product.
If Séura does not receive the original Product back within thirty
(30) days of shipping the replacement Product, the credit card
on file will be charged at full MSRP. This warranty does not cover
removal or installation costs of Products.
Return Instructions:
If return is necessary, Séura will issue a
return goods authorization (RGA) number and, if applicable,
specific return and shipping instructions. A Product will only
be accepted for warranty claims if returned and shipped to
Séura in the Product’s original packaging materials. If original
packaging is not available, please contact Séura to receive
authorized replacement packaging. Packages not bearing the
issued returned goods authorization (RGA) number will not be
accepted by Séura and will be returned to sender. In addition to
the Product, the package must include the warranty claimant’s
original sales receipt for the purchase of the Product. All Product
returns shall be received by Séura, at 1230 Ontario Road; Green
Bay, WI 54311 with freight prepaid by the warranty claimant.
Séura shall not be responsible for, and the warranty claimant
assumes and retains all such responsibility, any damage or loss
to or of the Product during shipment to and from Séura as the
result of a warranty claim.
Exclusive Remedy.
This Limited Warranty sets forth the
exclusive remedies of a warranty claimant, and the exclusive
liabilities and obligations of Séura, with respect to allegations
of a defective Product.
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