Sepura SC21 Series, Руководство по обслуживанию

Страница: 12 / 41

Returns
Anyone intending to return a product for repair or disposal must contact Sepura before returning the
product. Information on the process of returning the product for repair or disposal can be obtained
Sepura Customer Returns (customer.returns@sepura.com).
Sepura provide the facilities for customers to return products for the following reasons:
Repairs beyond those listed in this guide
This guide provides instructions for repairs to external parts of the radio.
Faulty products requiring repairs beyond these instructions must be returned to Sepura or an
approved service centre.
Tampered products
If the warranty seal on the radio is broken, the product is referred to as a ‘tampered product’. The
radio must be returned to Sepura or an approved service centre for investigation to determine if the
tampering has resulted in any damage to the product.
Disposal (electrical waste)
As an environmentally responsible supplier and in accordance with the European regulations
directive for Waste Electrical and Electronic Equipment (WEEE), Sepura has processes in place to
safely dispose of all the equipment it supplies.
Special notes about returning the product to a Service Centre
The following notes relate to products that are being returned to Sepura or an approved service
centre for repair.
Contaminated products
If the product is contaminated, for example with blood or other body waste, it must be
decontaminated by an external company specialising in decontamination . A
Certificate of
Decontamination is issued when the product is cleaned.
Sepura does not have the facilities to decontaminate products received for repair or disposal. Any
contaminated product being returned for repair or disposal must be accompanied by a
Certificate of
Decontamination . The product must be placed into a clear plastic bag and clearly labelled “
Contaminated Product Bio Hazard ”.
Products returned with missing parts
The radio must be returned to Sepura with all parts fitted, with exception of the battery, antenna and
associated accessories. When servicing the product, Sepura will replace any missing parts to ensure
that the product is returned to the customer ready for operational use. Any missing parts replaced
during the repair and servicing of the product will be chargeable to the customer.
6 SC21 Series hand-portable radio