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Doc# 2016-25-05 Rev F Technical Support 678-208-3087 Ext #1 Airtext Installation Manual
If service has slowly degraded over time.
Is the cable between the Airtext router and the Iridium antenna in good condition? Is it crimped, crushed,
or abraded? Tighten Type TNC connectors to a torque of 0.45 to 0.68 N-m (4 to 6 inch-lbs). Is the
connector tight but cross threaded or jammed?
Are the Bluetooth antennas connected? Are they bent or broken? If they have cables, are they crimped,
crushed, or abraded?
Has other equipment be added since Airtext was installed? Have there been any wiring changes or
interior work that may have crushed or damaged cables or wiring?
If Service Suddenly Stopped Working.
Did you pause or suspend your service using the Customer Web Portal? Owners can put their Airtext unit
in IRIDIUM SUSPEND condition in order to suspend monthly data charges. The Suspend/Active
condition can be inquired and changed using the Airtext Customer Portal. Send Solutions Technical
support can also let you know the condition and change it for you. Please have the Airtext Serial number
or the Iridium IMEI number (from the label on the rear of the unit) available when calling.
Check your Airtext Customer Portal. It can let you know if your service is in suspend mode or if there are
billing or accounting problems.
Do you have a Voice/Data switch? (Antenna sharing relay). Try changing the switch position.
Check for an open Circuit breaker.
Although unlikely, consider hardware failures of the Antenna, Antenna cable, or Airtext router.
Lightning strike damage from the antenna connection or the power connection is not impossible. Contact
Send Solutions technical support for assistance in diagnosing hardware related problems
PED (Personal Electronics Device) APP Problems
Get the free Airtext App from the Apple App Store or Google Play Store. Search for Airtext – Inflight
Text Messaging and this logo:
