HE7200 Portable Troubleshooting
Revision 1 - MP
1
Technical Support Procedures
HE7200 PORTABLE TROUBLESHOOTING
PREPARE
The procedures Identified in this document will help to determine if the HE7200 is powering on and the software is
functioning as expected. Before performing the tests please ensure that:
•
The device is activated; you can verify this in your SkyRouter account on the Manage > Devices page. If the
device is not activated on a valid service plan you will need to activate service.
•
The device is assigned to your SkyRouter account; the device should appear listed on the Manage > Device
page of the SkyRouter Administrator account.
NOTE: If this device is new or has not reported to SkyRouter
in over 6 months it will not appear on the Track page until it reports to SkyRouter again.
CHARGE
When the HE7200 device is not getting sufficient power from the battery it will turn itself off, this is identified by all
LEDs flashing rapidly for a number of seconds and then turning off. Prior to testing the HE7200 should be charged
until the charging LED is solid green. To charge the HawkEye 7200:
1.
Attach the circular 12 pin connector end of the charging cable to the HE7200 Power Port, the connector is
a screw down type and must be screwed down all the way to ensure proper contact.
2.
Plug the charging cable into an appropriate power source. The Charging LED is RED when the HawkEye
7200 is charging.
3.
To completely charge the internal battery the device will need to be charged for at least 4.5 hours, once
the battery is fully charged the Charging Indicator LED will be GREEN.
As a troubleshooting measure we recommend performing two back-to-back charging cycles; after the first charging
cycle is complete (charging LED turns green) disconnect and reconnect the charger and attempt to charge the device
again until the LED again turns green.
•
If the device fails to charge; check the connections of the charger to the HE7200 and power source, verify
that power is being delivered to the device. For testing purposes the provided charger should be plugged
into a regulated 110-240V outlet. The provided charger delivers 12V at 1.5A. If available try using another
HE7200 charger to eliminate the possibility of problems with the charger itself.
PLACEMENT
For troubleshooting purposes we recommend performing troubleshooting with the HE7200 located outdoors and
away from any vehicles, aircraft or tall buildings. For optimum performance, the device must be placed in a position
where the antenna is facing upwards and has an unrestricted view of the sky down to eight degrees above the
horizon.
NOTE: In circumstances where the HawkEye 7200 has
been powered off for long periods of time or has travelled
considerable distances while powered off; it may take up
to 30 minutes for the device to acquire a GNSS fix, this is
referred to as a ”Cold-Start”.
