If you still experience problems,
please contact our technical support
team at [email protected] in the
first instance.
All products are covered by our
Lifetime Manufacturer's Warranty
and we are fully committed to your
100% satisfaction. We kindly request
you do not leave negative reviews
without contacting our support team
first. We will do our very best to
assist you.
Upgrade your cellphone or device
to the latest iOS or Android version
(particularly important for older
devices).
For models with rechargeable
batteries, charge for at least 1 hour.
For models with standard batteries,
ensure LED light appears after
switching on.
For Bluetooth
®
models, ensure the
product is properly paired and
connected in accordance with the
manufacturer's instructions.
For cable models, ensure that the
audio cable is fully plugged in to the
device's audio port.
For Android users, ensure that you
have properly configured the
volume key to operate the camera
shutter (see above).
If clicking the button fails to take a
photo, download the "Camera 360"
app by PinGuo Inc. from your app
store.
TROUBLESHOOTING
This product has been extensively
tested with all major cellphone
brands and models. In the event of
technical problems, we recommend
you check the following:
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