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37 

16. TROUBLESHOOTING 

Check the following points before requesting for repair: 

 

 The power does not turn on 

•

  Is specified AC adapter being used? 

•

  Are the AC cable and the AC adapter connected correctly? 

•

  Are the AC adapter and the printer connected correctly? 

 

 The printer does not print 

•

  Is the interface cable connected correctly? 

•

  Are the specifications of interface cable conformed to its specifications of this manual being 

used? 

•

  Is the communication condition between the printer and the host device correct? 

•

  Is specified thermal paper being used? Is the paper orientation (surface/back) correct? 

 

 An error is displayed 

•

  See "LED Display" on page 13. 

•

  Are the function settings of the printer correct? 

 
 
 
 

 

 

Содержание SII RP-D10 Series

Страница 1: ...USER S GUIDE Thermal Printer RP D10 SERIES Read this USER S GUIDE carefully before using the printer Keep this USER S GUIDE in a place where it can be accessed quickly ...

Страница 2: ...s a trademark of Seiko Instruments Inc Bluetooth is a registered trademark of Bluetooth SIG Inc All other trademarks are the properties of their respective companies Applied to only Bluetooth model contains FCC ID SQK MBH7BTZXXC2 contains IC 337L MBH7BTZXXC2 Applicable EC Directive and Standards Product Thermal Printer RP D10 K27J2 B with AC adapter PW E2427 W1 Directive Title 2014 53 EU Radio Equ...

Страница 3: ...romagnetic Compatibility Directive 2014 35 EU EC Low Voltage Directive 2011 65 EU Commission Delegated Directive EU 2015 863 Restriction of the use of certain hazardous substances RoHS Directive Standards EN 55032 EN 61000 3 2 EN 61000 3 3 EN 55024 EN 60950 1 EN 50581 ...

Страница 4: ...t installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Industry Canada IC compliance statement This device complies with Industry Canada licence exempt RSS stan...

Страница 5: ...ENCE for more detailed function and specifications on the printer This manual consists of the following sections 1 INTRODUCTION 1 2 SAFETY PRECAUTIONS 2 3 OPERATING PRECAUTIONS 5 4 PREPARATION 8 5 IDENTIFYING THE MODEL TYPE 10 6 EACH PART OF PRINTER 11 7 POWER CONNECTION 14 8 THERMAL PAPER SETTING 15 9 PREVENTION AND TREATMENT OF PAPER JAM 20 10 TEST PRINT 22 11 FUNCTION SETTINGS 23 12 CONNECTING ...

Страница 6: ...y or death CAUTION Failure to follow the instructions marked with this symbol could result in minor personal injury or property damage About symbols The symbol indicates information which you should pay attention to including danger and warnings The symbol indicates information about prohibited procedures indicates Disassembly is prohibited The symbol indicates information about obligated or instr...

Страница 7: ...e the printer only with specified AC adapter and AC cable Do not use an AC adapter at a voltage other than specified Keep the AC plug and the DC plug away from dust and metal objects Make sure the AC plug and DC plug are securely plugged in when using the products Do not damage the AC cable AC plug and DC plug Do not bend pull or twist the AC cable forcibly or place heavy stuff on it Be sure to ob...

Страница 8: ...e power off and unplug the AC plug from an outlet when not in use for a long time or before maintenance Do not use or store the products in the following locations Locations exposed to direct sunlight or high temperature Locations exposed to high humidity a lot of dust and liquid Locations subject to strong vibration or unstable locations Do not cover the products with cloth when in use Do not tou...

Страница 9: ...g printing Turn off the printer when not in use In addition when the printer is not used for a long time unplug the AC plug from an outlet and set thermal paper to protect the platen Clean the products case using soft lint free cloth DO NOT use alcohol or other solvent Before using always clean the terminals using a dry soft and lint free cloth When the terminals are dirty it may cause contact fai...

Страница 10: ... IEEE802 11b g n and microwave oven radio frequency interference may occur and the communication may become unstable When it happens turn off the interfering equipment or increase the distance In addition shorten the distance between the host device and the printer as much as possible As the plated sheet steel is used in the printer the edge face might rust When moving the printer from the install...

Страница 11: ...utions and items to remember besides the symbols shown in 2 SAFETY PRECAUTIONS NOTE Operating Precautions This box contains items that may lead to a malfunction or to a deterioration of performance when not followed HINT Items to Remember This box contains helpful hints to remember when using the products ...

Страница 12: ...8 4 PREPARATION Make sure that the printer and its accessories are contained Quick Start Guide ...

Страница 13: ...The available accessories are shown below See 17 SPECIFICATIONS and 18 ACCESSORIES AND CONSUMABLE PARTS and be sure to purchase our specified products listed on these references See 5 IDENTIFYING THE MODEL TYPE for the models which include accessories AC cable the figure shows CB US05 20A AC adapter USB cable Serial cable Powered USB cable Wall mounting kit Back plate ...

Страница 14: ...ails Serial with power supply pins When the printer is incorporated into your equipment and then supplied electric power from the equipment follow the rated value of input voltage for RP D10 described in the specifications of 17 SPECIFICATIONS and 2 3 POWER SUPPLY SPECIFICATIONS in RP D10 SERIES THERMAL PRINTER TECHNICAL REFERENCE When using a power supply other than the specified AC adapter use a...

Страница 15: ...11 6 EACH PART OF PRINTER 1 2 3 4 5 6 7 8 9 10 11 Serial model USB model USB Serial model Ethernet model 12 14 15 13 13 13 13 13 Bluetooth model 16 17 ...

Страница 16: ...per or to clean the thermal head 7 Paper holder The paper holder holds the thermal paper 8 Thermal head The thermal head prints data on the thermal paper DO NOT touch the thermal head immediately after printing because it may get hot 9 Paper sensor The sensor detects thermal paper presence 10 Platen The platen brings the thermal paper into contact with the thermal head The platen is turned to feed...

Страница 17: ...r full Green Blink 1 Out of paper error Orange Blink 2 Cover open error Orange Blink 1 Hardware error Red On Head temperature error Red Blink 1 Voltage error Red Blink 2 Cutter error Red Blink 3 Rewriting FW Orange On 1 Default value 2 Valid for Ethernet with firmware version 1 06 or higher Blink Pattern Status Pattern Blink 1 Blink 2 Blink 3 0 8s 0 2s 0 1s 0 1s 0 7s 0 1s 0 1s ...

Страница 18: ...nector of the printer 3 Connect the AC plug of the AC cable to an outlet NOTE Insert the DC plug into the power connector on the printer correctly When insert the DC plug forcibly in wrong direction it may cause damage The DC plug of the printer power connector has the locking system Pull the DC plug to the opposite direction of the arrow shown in the front side of the DC plug to unlock Unlock the...

Страница 19: ...o as the thermal paper The function settings of the printer differ depending on the used thermal paper See 11 FUNCTION SETTINGS for details Thermal Paper Setting 1 Operate the release lever to the direction of the arrow shown in the figure below to open the paper cover Top eject Front eject ...

Страница 20: ... 3 Set the thermal paper from directly above to the paper holder At the time set the thermal paper direction as shown in the figure below Top eject Front eject NOTE Be careful not to cut your fingers by the cutter blade Printing side Printing side ...

Страница 21: ...17 4 Pull the thermal paper straight Make sure that the thermal paper does not slant Top eject Front eject Correct Incorrect Correct Incorrect ...

Страница 22: ...tlet or hold down the thermal paper ejected Doing so may cause a paper jam DO NOT touch the platen and gears in the printer Doing so may cause loss of printing quality or damage Use the thermal paper whose roll core has 12 mm inside diameter and 18 mm outside diameter Moreover DO NOT use the thermal paper with glued or taped end HINT Leaving the printer with the thermal paper for a long time may c...

Страница 23: ...Paper Shape NOTE DO NOT use deformed thermal paper Doing so cause the printer damaged NOTE In case of using loosened thermal paper roll rewind the roll before using it Correct Incorrect Incorrect Correct Incorrect ...

Страница 24: ...emove the thermal paper according to the following procedure 1 Turn off the printer 2 Operate the release lever to open the paper cover and remove the paper jam NOTE Do not damage the printer when removing the thermal paper Especially do not touch the thermal head because it is easy to break 3 Set the thermal paper straight and then close the paper cover gently 4 Turn on the printer 5 When the pri...

Страница 25: ...the cutter blade to the home position Then the paper cover can be opened When there is a paper jam remove it 3 Set the thermal paper straight and then close the paper cover gently 4 Turn on the printer 5 When the printer is recovered the LED lights in green NOTE DO NOT use such as ballpoint pens drivers and cutter knives to remove a paper jam Be careful not to damage the printer Especially do not ...

Страница 26: ...ermal paper in the printer as instructed in 8 THERMAL PAPER SETTING Ensure that no error occurs and then turn off the printer 2 Press the POWER Switch while holding down the FEED Switch Release the POWER Switch first When the test print is started release the FEED Switch 3 After the test print the printer cuts the paper and returns to the print ready status ...

Страница 27: ... printer Set these functions before using the printer The function settings of the printer are stored in the FLASH memory They are effective until rewriting them again These functions can be set by using the Memory Switch hereinafter referred to as MS MS1 to 7 13 15 to 17 39 to 40 See RP D10 SERIES THERMAL PRINTER TECHNICAL REFERENCE for details ...

Страница 28: ...t communication See 17 SPECIFICATIONS for details of interface specifications The communication speed might be reduced depending on data processing by software or print contents Serial USB Ethernet Communication 1 Turn off the printer 2 Connect the interface cable to use to the interface connector on the back side of the printer When connecting a USB cable lock the cable with the wire clip as show...

Страница 29: ...rface connector push it until it clicks NEVER connect plugs of other cables including drawer kick cable or phone line to the interface connector When connecting an outdoor aerial wired LAN cable be sure to use it through another anti serge device Otherwise the device may be damaged by induced lightning ...

Страница 30: ... connection with the host device After the connection is established the Bluetooth LED lights up 3 Check the communication status on the host device 4 Transmit data from the host device and verify that the data is printed correctly WARNING The printer may affect medical or other electronic devices Obtain information and data concerning influence due to radio interference from the respective manufa...

Страница 31: ...nector on the back side of the printer 3 Turn on the printer NOTE When connecting or disconnecting the drawer kick cable hold the plug and never pull the cable DO NOT connect other cables than a drawer kick cable to the drawer kick connector such as phone line NEVER connect a USB cable to the drawer kick connector ...

Страница 32: ...ition plate L into the paper holder with slanting position as shown in the figure below 4 Rotate the partition plate R or partition plate L within the paper holder in the direction of the arrow shown in the figure below to make the side surface of the paper holder and the partition plate in parallel Partition plate L Partition plate R Tension roller Paper roller ...

Страница 33: ...lder as shown in the figure below 6 Push the partition plate R or partition plate L to the direction of the arrow shown in the figure below with placing them along the side surface of the paper holder and then put the projection which is located at the bottom of the partition plate in the hole of the paper holder Hook Hook ...

Страница 34: ...t the MS4 4 Paper Width Selection to 58 mm NOTE Set the paper width before using the printer for the first time Do not change the paper width after starting to use the printer Doing so may damage the printer Do not push or pull the tension roller strongly When the 58 mm width thermal paper is used rubber crumbs of the platen may be generated because the platen contacts with the thermal head Remove...

Страница 35: ...ing Kit WLK B01 1 1 Preparation Make sure that the product and its accessories are contained Printer bracket Printer attachment screw 4 pieces Tapping screw 3 6 Wall hanging bracket Wall hanging bracket attachment screw 6 pieces Wood screw 3 8 18 ...

Страница 36: ...d the interface cable 3 Installation of Wall Hanging Bracket Fix the wall hanging bracket to the mounting surface and then fix it firmly with 6 wall hanging bracket attachment screws WLK B01 1 is designed to be installed on a wall After installation make sure that the wall hanging bracket is fixed on the wall securely without rattle NOTE The accompanying wall hanging bracket attachment screws are ...

Страница 37: ...ket from the top to the bottom to insert the printer bracket into the wall hanging bracket as shown in the figure below NOTE Check the place and the material structure of the wall and then install the printer securely Injury or destruction of property might occur by dropping off ...

Страница 38: ...ed 2 Installation of the cables Before installing the back plate connect the DC plug of the AC adapter and the interface cable to the printer NOTE Turn off the printer before the operation Perform the operation after removing the AC cable of the AC adapter Back plate attachment screw 2 pieces Tapping screw 3 6 Back plate ...

Страница 39: ...ctions which are located at the back of the back plate into the hole of the back side of the printer and then firmly attach the back plate with 2 printer attachment screws as shown in the figure below The tightening torque should be 39 2 cN m 4 kgf cm ...

Страница 40: ... the platen and or the rubber feet with a cotton swab with a small amount of ethyl alcohol 5 Wait until any ethyl alcohol remaining on the thermal head and the platen dries out completely and then close the paper cover NOTE Clean the thermal head after it cools down Be sure to wipe the thermal head with a cotton swab or other soft material DO NOT touch the gear of the platen Doing so may cause los...

Страница 41: ... correctly The printer does not print Is the interface cable connected correctly Are the specifications of interface cable conformed to its specifications of this manual being used Is the communication condition between the printer and the host device correct Is specified thermal paper being used Is the paper orientation surface back correct An error is displayed See LED Display on page 13 Are the...

Страница 42: ...m 432 dots 360 dots 2 Dot density 8 dots mm Paper width Printing width 80 mm 72 mm 80 mm 64 mm 2 58 mm 54 mm 58 mm 45 mm 2 Printing speed max 200 mm s Paper cutting method Slide cutting method Paper cutting type Full cut Partial cut tab left at the center Operating temperature 5 C to 45 C 41 F to 113 F Relative humidity 3 10 RH to 90 RH Dimensions W D H 129 mm 129 mm 129 mm 4 Mass Approx 850 g exc...

Страница 43: ...x 330 g Excluding the cable Interface Specifications Serial interface specifications Item Specifications Synchronization method Asynchronous Baud rate 9600 19200 38400 115200 bps Data length 7 or 8 bits Parity None Even or Odd Flow control Hardware control Xon Xoff USB interface specifications Item Specifications Version Ver 2 0 Printer data transmission mode Bulk transfer 12 Mbps Ethernet interfa...

Страница 44: ...pan PW E2427 W1 CB JP07 20A CB JP08 20A EC except UK EFTA CB CE04 20A CB CE05 20A Turkey UK CB UK03 20A CB UK04 20A USA Canada PW E2427 W2 CB US05 20A CB US06 20A Brazil 2 1 Ask your SII sales representative when you want to operate the products in other countries regions than listed above 2 Use the AC cable of 2 0 meters long that complies with safety standards in Brazil ...

Страница 45: ...BCP A01 W USB cable IFC U02 2 Serial cable IFC S02 2 Powered USB cable IFC V01 1 The shape of an outlet differs by country Confirm it before using Specified Thermal Paper Model Manufacturer PD160R N Oji Paper F220VP Mitsubishi Paper Mills P220VBB 1 Mitsubishi Paper Mills F5041 Mitsubishi HiTec Paper KT48FA Papierfabrik August Koehler Alpha400 2 1 Appvion When using thermal paper that is not specif...

Страница 46: ... 250 Torrance CA 90501 USA Telephone 1 310 517 7778 Facsimile 1 310 517 7779 Seiko Instruments GmbH Siemensstrasse 9 D 63263 Neu lsenburg Germany Telephone 49 6102 297 0 Facsimile 49 6102 297 222 info seiko instruments de Seiko Instruments H K Ltd 4 5 F Wyler Center 2 200 Tai Lin Pai Road Kwai Chung N T Kowloon Hong Kong Telephone 852 2494 5160 Facsimile 852 2424 0901 Specifications are subject to...

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