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If experiencing issues with your oven and isn’t operating correctly please
check the following pages for solutions to the problems. If none of the solutions
offered help solve the problem with your appliance then please contact our
call centre on 1300 296 699.
DO NOT ATTEMPT TO REPAIR THE APPLIANCE YOURSELF.
FAQS
Problem
Solution
The burner has
more yellow flame
then blue.
• Switch off the burner and check:
- All parts of the burner are clean and dry.
- Check that nothing is falling into the flame
while its turning yellow.
• If none of the above is helping with your issue,
you may have an irregular burning issue,
pelase call a licenced gasfitter or our
customer support on 1300 296 699 to
arrange a service.
The burner is
not igniting
• Check if the cooktop if plugged in and
turned on.
• Check to see if your home circuit breaker has
flipped or blown, replace if so.
• Make sure igniter is clean and has no good
spillage.
• Make sure to hold down control knob for
ignition for about 10 seconds when lighting
the burner.
Burner sparks but
no gass
• Gas has to be on for it to work
• Check the holes on the burner are not blocked.
I smell gas
• Make sure the gas tap has not been left on.
• If all your burners are off, turn off the gas
from the mains and call our support centre on
1300 296 699 to organise a service.
•
DO NOT SEARCH WITH A NAKED FLAME,
SMOKE OR STRIKE A MATCH NEAR OR
PRESS THE IGNITER.
• Do not operate any switches or devices
including mobile phones.
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