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Rev.1.2 – 7.2018.EL950.1.3.1086C
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A. The units should never be transported attached. Additionally, transporting with product loaded voids
manufacturer’s warranty and can damage your equipment. Transport units unattached and empty
of product/change only.
Q. Can I place the drink unit on its side for transport?
A. Never place the drink machine in any other position but upright. There are numerous components
that can be jostled out of place, becoming very problematic for you. Once the machine is set in
place, the compressor needs to rest for a minimum of 24 hours prior to running in order for the oils
in the compressor to return to their non-threatening position.
Q. Are the drink shims pre-installed at the factory?
A. Yes, but they may have moved during shipping and should be reviewed prior to loading.
Q. Are there different coils that will hold a larger number of products (more product spaces)?
A. For other coil options, please call Seaga Customer Care.
Q. My Drink Unit door will not line up and lock. What can I do?
A. This may be caused by a machine that is not level, perhaps placed on an uneven floor. We suggest
you put all the units together and securely bolt them together as per the instructions. This should
resolve any fit issues.
Q. Should I use a surge protector for the equipment?
A. A surge protector is a small investment that can save your equipment from less than ideal power
situations. We recommend using a surge protector.
FREQUENTLY ASKED QUESTIONS
Keypad
What do I do if my keypad isn’t responding, displays double the number pressed or displays a different
number?
1. If not responding, check the connection at the VMC to make sure it’s secure. Examine the
whole keypad harness to make sure there is no damage to the harness.
2. If the wrong number or a double number appears, locate the mounting plate inside the
machine, and you will see a series of nuts in each corner of the mounting plate. Loosen each
one of those a half to full turn. Power the machine off for 10 seconds then power back up and
test the keypad.
Changer
My vendor won’t accept change, how do I fix this?
1. Check to make sure the changer has power.
2. Check your payment device setting and make sure that the changer is enabled.
3. Check to make sure there are no coins jammed in the changer.
4. Check to make sure the coin return mechanism is releasing all the way.
What does it mean when the lights on top of the changer are flashing?
1. If the amber C/C light is flashing, it means that the lower coin cassette is not fully engaged.
Remove the lower coin cassette, line up correctly and reinsert.
2. If the red DIS light is flashing, it means that there is a jam located in the upper cassette. You
can clear that by opening the clear center access door or opening the flap on top to check for
interior jams.