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8. Warranty
AXIS firebricks are guaranteed for 10 years and the fireboxes are guaranteed for 5 years. This excludes
ash pan, ash grate and fire grate retainers which are guaranteed for 1 year.
the warranty becomes effective at the date of purchase.
warrantY does not CoVer
1. door seals, ropes, gaskets, glass and baffle plate.
2. Any form of rust and/or corrosion to the painted finish of the heater
3. Salted air of a coastal region or a highly humid environment may contribute to some oxidation of
the cast iron, in this case the warranty is therefore not valid for damages originating from these causes
4. all defects or faults resulting from poor maintenance, inappropriate use or a non-compliant
installation which does not abide by australian & new Zealand Standards aS/nZS 2918:2018 or
instructions are listed in this manual are not warranted
5. any device or accessory not provided by aXiS or Sculpt fireplace collection are strictly forbidden
and will result in a void of all warranties by the manufacturer and distributor
6. No modifications can be made to the firebox or to original components supplied with the
appliance
7. the manufacturer and distributor are by no means responsible for any indirect damage originating
from a handling accident
8. cost of removal of a defective heater or re-installation of a replacement heater is not covered
9. all warranties are void if the unit is outside and exposed to the elements
performanCe
The performance of our fireplaces are given as an indication and comparison after testing under
optimum conditions. these values reported under standard conditions may be subject to variations
if the installation and conditions of use are not equivalent to our testing conditions. in any case, the
closed fireplace remains an supplementary form of heat and should not replace a main heating system.
warrantY Claims
in the case of a faulty part, the user should immediately inform the retailer.
for all warranty claims, we will require photos, proof of purchase, serial number and the date of
installation along with the compliance certificate from your licensed installer.
the guarantee is strictly limited to the exchange or repair by ourselves of parts agreed to be
defective, without exception. costs of dismantling, installation, assembly and transport will under no
circumstance be covered by this warranty by the manufacturer or distributor and should be handled
between the user and installer.
warrantY
8. Warranty
email or post warrantY information to
po Box, 1232 mornington, vic 3931
1300 851 304
date of purCHase
plaCe of purCHase
date of installation
ComplianCe CertifiCate no.
model no.
name and address of purCHaser
pHone no.
email address
Please include a copy of your receipt and compliance certificate
warrantY Card
