2 Customer Support
9
Chapter 2
2
Customer Support
If you have questions, problems, proposals, or comments relating to the PTC or
PACTOR, please contact the following address.
SCS
Special Communications Systems GmbH & Co. KG
Roentgenstrasse 36
63454 Hanau
Germany
Phone: +49 6181 85 00 00
Fax.: +49 6181 99 02 38
E-Mail:
Homepage
Visit our Internet sites: http://www.scs-ptc.com
Here you will find:
•
Information to PACTOR and the PTC’s
•
The actual firmware versions
•
Links to interesting software for the PTC
•
Links to related sites
On our homepage you can also subscribe to our mailing list to receive actual information
about PACTOR and the PTC automatically by email.
2.1
Repairs
If a problem occurs and it’s necessary to send your
SCS
product to maintenance, please
take care of the following:
•
Always contact
SCS
by email before sending a modem. You will be supplied with
return instructions which are important for receiving modems from outside the
EU.
•
Package the device with care. Use suitable and enough packaging material.
•
Attach a cover note to the shipment. Do this
always
, also if you have emailed or
talked to us previously. Printouts of exchanged emails are helpful.
•
Describe the problem as good as you can.
•
Write clearly.
•
Give us your phone number and/or email address so that we can contact you if
necessary.
•
Don’t forget your return address and if available your MASTER or VISA card
information for billing!