11151 Bridgeport Road, Richmond, BC Canada V6X 1T3
Phone: (604) 273-9094 Fax: (604) 273-1262 E-Mail: [email protected]
ONE YEAR PARTS AND LABOUR
WHAT IS COVERED
This warranty covers defects in material and workmanship under
normal use providing that:
•
the equipment has not been accidentally or intentionally
damaged, altered or misused.
•
the equipment is properly installed, adjusted, operated and
maintained in accordance with the installation instructions
provided with the product.
•
the rating plate affixed to the appliance has not been
defaced, obliterated or removed.
HOW LONG IS THE COVERAGE PERIOD
The equipment warranty coverage remains in effect for one (1)
year from the date the equipment is put into operation, or 18
months from date of shipment, whichever comes first.
WHO IS COVERED
This warranty is extended to the original purchaser or its agent
only.
EXCLUSIONS – WHAT IS NOT COVERED
•
Normal maintenance items such as light bulbs, fuses,
gaskets, O-rings, interior and exterior finishes, lubrication,
deliming, broken glass, etc.
•
Failure caused by erratic voltages, incorrect pressure or
temperature of water or steam supply.
•
We assume no responsibility for travel costs beyond 150
km round trip, or two (2) hours, travel other than overland,
overtime and holiday charges, and any special
arrangements for service requiring other than normal time.
•
Improper or unauthorized repair.
•
Damage in shipment.
•
Changes in adjustments and calibration after thirty (30)
days from equipment installation date.
•
This warranty will not apply to any parts subject to damage
beyond the control of the Company, or to equipment which
has been subject to alteration, misuse or improper
installation.
•
The obligations of the Company are limited to those set
forth in this warranty which is given in lieu of all
warranties, conditions and liabilities whatsoever, implied
by statute, common-law, or otherwise, and the Company,
its servants and agents shall not be liable for any claims for
personal injuries or consequential damages or loss, however
caused.
WARRANTY CLAIM PROCEDURE
CUSTOMER RESPONSIBILITY
•
To advise the Company that warranty service is required,
stating the Model and Serial Number and nature of the
problem.
•
To ensure the problem appears to be a factory
responsibility. Improper installation or misuse of
equipment are not covered under this warranty.
•
To co-operate with the Company so that warranty service
may be completed during normal working hours.
SERVICE AGENCY RESPONSIBILITY
•
To perform the warranty service during normal business
hours, usually within 48 hour of notification of warranty
service request.
•
To ensure the problem is a factory responsibility, if not, to
advise the customer before performing the service that
charges will be the responsibility of the customer.
DEALER RESPONSIBILITY
•
To co-ordinate customer service request with the Company
Service or Sales Representative providing:
1.
The model and serial number and details of defect.
2. Date of installation and original TSM/Scientek
invoice number.
TSM/SCIENTEK RESPONSIBILITY
•
To provide the finest line of equipment available free of all
defects.
•
To factory test every unit before shipment to ensure it
performs to required standards.
•
To maintain competent factory-trained Service Agencies.
•
To stock operational service parts and normally make
shipment within 24 hours from receipt of order from
Service Agency, Dealer or Customer.
•
To pay normal shipping or mailing charges on service parts.
