PRODUCT GUARANTEE
We are confident in our products and so offer you (the owner) a generous guarantee in relation to the ICID system (the
System). Provided that you comply in full with Your Responsibilities (below) and subject to the Small Print, we guarantee
to you that the System will be free from defects for whichever is the greater of:
A period equal to the guarantee period of the appliance to which the Liner is first connected;
or 20 years.
For example, if your System is fitted to an appliance with a guarantee period of 10 years, we will still guarantee your
System for 20 years.
In the unlikely event that the System becomes defective during the guarantee period, we will provide a like-for-like
replacement for free (subject to your compliance with Your Responsibilities and subject to the Small Print). If the same
model is no longer available, we will replace it with a suitable alternative.
When we say ‘no quibbles’ we mean it and so the guarantee we offer is a straightforward one; we’ve set out below what
is covered and what isn’t by the guarantee as well how to ensure you benefit from it.:
• Correctly sized and installed in accordance with the manufacturer’s instructions, current Building Regulations and
relevant British and European standards.
• Maintained correctly by a qualified and competent person and maintenance records kept updated for both
appliance and system chimney.
• Used in combination with an appliance burning only approved fuels in accordance with Schiedel Chimney Systems
and the appliance manufacturer’s instructions.
• The product registration form must have been filled in by an appropriately qualified installer (see p.3 for details), and
returned to Schiedel Chimney Systems Ltd.
For recommended fuels listings, please refer to the HETAS Guide
www.hetas.co.uk
In the event of a fault developing in the product due to defective materials or faulty manufacture Schiedel Chimney
Systems undertake to replace the product only.
Schiedel Chimney Systems cannot accept liability nor take any responsibility for the installation, building or redecorating
costs or any other consequential losses arising.
If any complaint is found to be a result of faulty installation, non-compliance with or abuse contrary to these conditions,
the cost of site investigation is chargeable.
Product Registration
We have upgraded our guarantee registration system. This is only available online.
Visit www.schiedel.co.uk to register.
If for any reason you are unable to register online, please contact our offices and a paper version will mailed to you.
Please Note: An incomplete registration could make your warranty void.
Scan QR Code to
go directly to Product
Guarantee Registration
Don’t forget to post
pictures of your installation on
social media and tag
@schiedelUK
- you could even be
featured as a case study!
Don’t forget
to post pictures of your
installation on social media and tag
@SchiedelUK
Schiedel are online at
- you could even be featured
as a case study!
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