Section 15
144
Experiencing Sprint PCS Wireless Web
Troubleshooting
If you're having trouble using the Sprint PCS Wireless Web
Browser, use the following troubleshooting guide:
Problem:
You can't escape from a particular site.
Recommendation:
Go to the Sprint PCS Wireless Web
home page via the Browser Menu. Press
, highlight
Home
, then press
(left softkey).
Problem:
You continue to receive errors when using a
certain site.
Recommendation:
Try again later. Sites are sometimes
temporarily inaccessible due to high traffic. If the problem
persists, there may be a problem with the site.
Problem:
The MiniBrowser appears to be malfunctioning
or stops responding.
Recommendation:
Reset the MiniBrowser by going to the
Browser Menu and selecting the "Restart" option. If that
doesn't work, turn your phone off then on again. If that
also fails, try removing the battery and then replacing it.
If none of these solutions work, please contact Sprint PCS
Customer Care.
Problem:
An error message says that my phone is not yet
registered for Sprint PCS Wireless Web services.
Recommendation:
Sprint PCS Wireless Web services can
take longer to activate than voice services. Please try again
later. If the problem persists for more than one day, please
contact Sprint PCS Customer Care.
OK
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