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Malfunction: causes and solutions
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12 MALFUNCTION: CAUSES AND SOLUTIONS
MALFUNCTIONS, CAUSES AND SOLUTIONS
Following is a list of some of the inconveniences that may occur when using the machine.
For all problems not included in this table, please contact the Technical Assistance Service.
PROBLEMS
CAUSES
SOLUTIONS
Water is not dispensed by the
group
The water mains tap or the impurity
fi
lter taps are closed.
Open the tap
The water intake union
fi
lter is
clogged
Disassemble and clean. Check
regeneration of the impurity
fi
lter
resins
Clogged Gigleur
Call the technical service
Water does not heat up
Burnt out resistor
Call the technical service
Safety thermostat tripped
Call the technical service
Dispensing does not occur in
regular doses
Defective volumetric dosing device Call the technical service
There is a leak from the steam
wand with the tap closed
Defective gasket
Call the technical service
Steam is leaking under the tap
knob during opening
Faulty tap axis gasket
Call the technical service
Insuf
fi
cient use of coffee
The grain size of ground coffee is
not correct (too
fi
ne or too coarse
grain)
Check the grinding time and/or adjust
grinding
Partially clogged head and
fi
lters
Call the technical service
Incorrect service boiler temperature Call the technical service
During dispensing a leakage
occurs between the group and the
fi
lter holder
Defective cup gasket or uneven
fi
lter
edge
Call the technical service
Autosteamer not working
Wand probe breakage (does not
froth and heat the drink and the
Autosteamer button panel LEDs are
fl
ashing)
Call the technical service
Cold tea water
Incorrect mixed water setting
Set mixed water
MALFUNCTION: CAUSES AND SOLUTIONS
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