13
Hints and Tips
Problem
Possible Solutions
My burner does not light
• Check the hob is plugged in and the electricity is switched on
• Check the gas supply valve is turned on and the gas supply
to the house is working. You should hear the gas when you turn
a burner on
• Ensure the control is held down for 5 – 10 seconds after the burner
has lit, as releasing the control too soon will extinguish the flame
• The ignitors may be dirty. Clean gently with a small nylon brush
such as a toothbrush
• The burner parts may not be located properly. Check the assembly
and make sure the burner cap is sitting flat
My burner flames are yellow
or hard to start
• The burner parts may not be located properly. Check the assembly
and make sure the burner cap is sitting flat
• If you use bottled gas this may indicate you are getting near the
end of the bottle
• Check the burner parts are clean and dry
• The gas pressure may not be at the correct level. Check with your
approved service agent
• Your hob may not be set up for the gas you are using. Check this
with your approved service agent or installer
One of my burners has
an uneven flame
• Check the burner parts are clean and dry. Check the assembly and
make sure the burner cap is sitting flat
My burner goes out when
I let go of the control
• The hob has a safety feature called ‘Flame Supervision Device
(FSD)’. Hold down the control for approximately 5 – 10 seconds
after the burner has lit. Releasing the control too soon will
extinguish the flame. See the ‘Flame Failure Safety Feature’ section
The flame goes out at
low settings
• The gas supply pressure may be low. Check this with your
approved service agent
• The low setting may have been adjusted incorrectly.
Check this with your approved service agent
My burners do not turn down
much (when running on bottled
gas or LPG)
• Your burners may not have been adjusted correctly.
Check this with your approved service agent
The flame tips are very yellow
• Call your approved service agent
There are objectionable odours
• Ensure the hob and burners are clean and dry
• Call your approved service agent
The flame appears to lift off
the burner
• Call your approved service agent
There is an electricity failure
• If there is an electricity failure, you can still use your hob.
See the ‘Manual Ignition’ section for more information
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