Instructions for the installer, maintenance
technician and final user
Page 48 of 54
© SandenVendo Europe SpA
The lock does not open
Wrong key
Make sure to use the key with the
same encryption as the lock
Lock stuck
With the door closed: It is necessary
to drill the lock to be able to remove
it. With the door open: Replace.
Distributor not on the bubble
Straighten the distributor.
Broken key inside the lock
Replace
Door closed but the machine does
not go into sales mode.
Micro is not activated
Check if the micro on the right side
of the cabinet is pressed correctly.
Micro defective
Check if the micro is activated using
the special key, replace if necessary.
Faulty harness
Check the harness connections and
their integrity.
Coin Return blocked
Dirty or stuck
Remove objects that block
movement and / or clean.
Coin return button problems
Defective button
Check harness connections /
integrity.
Replace button.
Coin return motor not working
Check harness connections /
integrity.
Replace motor.
Date and time are not kept in
memory after the vending machine
is turned off and on
Battery on the SVE01 board
exhausted
Replace battery on the board with
an identical one
6.2 Mechanism Errors
Problem
Possible causes
Recommended solutions
The selection motor does not work
The motor was overloaded and
went out of service.
Check the operation of the motor
with the test menu.
The motor has not been assigned to
a selection.
Assign the column to the desired
selection as indicated in the
programming manual.
Connection problems
Check the motor connections.
The presence of the motor is not
detected
Check the harness connection.
Check the motor.
Motor not working
Replace motor
The sales motor runs until two or
three products are sold, after which
the column is sold out
Motor micro-switch smeared
Clean or replace it.
Two or more motor start operating
at the same time
Harness connection problems
Check integrity of harness.
Defective board
Replace
The column marks sold-out even
when it is full.
The products are beyond the sold-
out sensor
Check that the column arrangement
is correct.
Check if the micro sold-out works.