4. Alignment and Troubleshooting
4.2.2. Error Code and Troubleshooting
Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to
understand the messages’ and their meaning, and correct the problem, if necessary.
NOTE
Some messages may not appear on the display depending on the options or models.
Error Code
Error Message
Troubleshooting Page
11-2T01
Tray Paper Mismatch
P.4–36
A1-1110
Error: #A1-1110 Turn off then on
P.4–36
A3-2210
ID Control Fail Check CTD Sensor
P.4–37
A3-3312
Error: #A3-3312 Turn off then on
P.4–38
A3-6110
Error: #A3-6110 Turn off then on
P.4–39
C1-2110
Prepare Toner
P.4–40
C1-2120
Replace Toner
P.4–40
C1-2150
Replace Toner
P.4–40
C1-2160
Replace Toner
P.4–40
C1-2411
Install toner
P.4–40
C1-2512
Not compatible Yellow toner
P.4–41
C1-2711
Error: #C1-2711 Call for Service
P.4–41
C1-2712
Error: #C1-2712 Call for Service
P.4–41
C1-3110
Prepare Toner
P.4–40
C1-3120
Replace Toner
P.4–40
C1-3150
Replace Toner
P.4–40
C1-3160
Replace Toner
P.4–40
C1-3411
Install Toner
P.4–40
C1-3512
Not compatible magenta toner
P.4–41
C1-3711
Error: #C1-3711 Call for Service
P.4–41
C1-3712
Error: #C1-3712 Call for Service
P.4–41
C1-4110
Prepare Toner
P.4–40
C1-4120
Replace Toner
P.4–40
C1-4150
Replace Toner
P.4–40
C1-4160
Replace Toner
P.4–40
C1-4411
Install toner
P.4–40
C1-4512
Not compatible cyan toner
P.4–41
C1-4711
Error: #C1-4711 Call for Service
P.4–41
C1-4712
Error: #C1-4712 Call for Service
P.4–41
C1-5110
Prepare Toner
P.4–40
C1-5120
Replace Toner
P.4–40
C1-5150
Replace Toner
P.4–40
C1-5160
Replace Toner
P.4–40
C1-5411
Install Toner
P.4–40
4-33
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