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Chapter 5 Troubleshooting

Verizon 4G LTE Network Extender for Enterprise User Guide VSR 1.2.6 v1.0

Error

Description

Next Steps

TEMPERATURE_HIGH

The temperature has
exceeded a threshold.

Your device is overheating. Please locate
the unit in an area with an ambient
temperature between 0-50 degrees
Celsius in-line with the installation guide.

Содержание Verizon SLS-BU102

Страница 1: ...Verizon 4G LTE Network Extender for Enterprise User Guide Network Systems Samsung Telecommunications America Document Version 1 0 March 2015 VSR 1 2 8 ...

Страница 2: ... no liability including liability to any person by reason of negligence will be accepted by SAMSUNG Electronics Co Ltd its subsidiaries or employees for any direct or indirect loss or damage caused by omissions from or inaccuracies in this document SAMSUNG Electronics Co Ltd reserves the right to change details in this publication without notice This manual should be read and used as a guideline f...

Страница 3: ...ftware computer programs and related documentation and other works of authorship You may not infringe or otherwise violate the rights secured by the Intellectual Property Moreover you agree that you will not and will not attempt to modify prepare derivative works of reverse engineer decompile disassemble or otherwise attempt to create source code from the software No title to or ownership in the I...

Страница 4: ...IN ADDITION SAMSUNG SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM THE BREACH OF THE EXPRESS WARRANTY INCLUDING INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF ANTICIPATED PROFITS OR BENEFITS Modification of Software SAMSUNG IS NOT LIABLE FOR PERFORMANCE ISSUES OR INCOMPATIBILITIES CAUSED BY YOUR EDITING OF REGISTRY SETTINGS...

Страница 5: ... 6 System Requirements 7 Components 9 Chapter 2 Device Setup 12 4G LTE Network Extender Setup 12 System Status Indicator Startup Sequence 15 Chapter 3 Graphical User Interface GUI 28 Welcome Error Bookmark not defined Connected Devices 33 Settings 34 About 37 Chapter 4 Configuring Your Device 41 Chapter 5 Troubleshooting 43 Solid Red LED 43 Solid Alternating Orange and Red LED 43 Blinking Red LED ...

Страница 6: ...eGW 20 Figure 17 VPN Setup Completed 21 Figure 18 SeGW Authentication Failure 22 Figure 19 GPS Acquisition Progress 23 Figure 20 Connection with Management System 24 Figure 21 Software Update 25 Figure 22 Configuration in Progress 26 Figure 23 Operational Status 27 Figure 24 4G LTE Network Extender Login Pop Up Window 30 Figure 25 4G LTE Network Extender Welcome Page 31 Figure 26 Header Status Sta...

Страница 7: ...G LTE Network Extender for Enterprise User Guide VSR 1 2 v1 0 vii Samsung List of Tables Table 1 Destination Ports 41 Table 2 1588 Ports 41 Table 3 Firewall Settings 41 Table 4 Critical Alarms 44 Table 5 Minor Alarms 47 ...

Страница 8: ...ct documentation uses the following conventions Symbols Symbol Description Indicates a task Indicates a shortcut or an alternative method Provides additional information Provides information or instructions that you should follow to avoid service failure or damage to equipment Provides information or instructions that you should follow to avoid personal injury or fatality Provides antistatic preca...

Страница 9: ...ter 3 Network Extender Admin Website Local Describes the Network Extender Admin Website Local Chapter 4 Configuring Your Device Provides detailed information regarding firewall settings Chapter 5 Troubleshooting Provides information to troubleshoot STS LED statuses Appendix A Acronyms List of terms Related Documentation Verizon 4G LTE Network Extender for Enterprise Quick Start Guide Verizon 4G LT...

Страница 10: ...safety and environmental requirements All materials shall be deployed in accordance with all applicable safety requirements and according to manufacturer instruction Workers shall not install any materials that are intrinsically unsafe or has shipping handling or installation instructions that are intrinsically unsafe Electrical This product contains hazardous energy levels as defined by UL 60950 ...

Страница 11: ...sers the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended usage This product has been tested and found to comply with the FCC s exposure criteria This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Please reference the Verizon 4G LTE Network Extender for Enterprise Pr...

Страница 12: ...ce and extend the Verizon Wireless 4G LTE network experience Figure 1 Verizon Wireless 4G LTE Network Extender for Enterprise The following sections are included in this manual Important Safety Information Using Your Device LED Guide Device Setup Network Extender Admin Website Local Troubleshooting Glossary Warranty Information Important Before installing the Network Extender it is essential to re...

Страница 13: ...e phone The Network Extender enables users to easily install and configure the system by connecting to an existing broadband network The Network Extender supports an embedded web server which enables customization of IP settings For more information see the Network Extender Admin Website Local chapter For a description of acronyms see the Acronyms appendix The Network Extender box contains Network...

Страница 14: ...h o For 30 users or less a bandwidth of 20 Mbps downlink and 10 Mbps uplink per unit is required to support an optimal data connection o For 31 or higher users a bandwidth of 50 Mbps downlink and 20 Mbps uplink is recommended Firewall modifications are required to support the solution Be sure to contact your IT administrator for the required changes Please review the Configuring Your Device chapte...

Страница 15: ...Chapter 1 Getting Started Verizon 4G LTE Network Extender for Enterprise User Guide VSR 1 2 6 v1 0 8 Samsung ...

Страница 16: ...arious installations The included GPS antenna is required for the automated setup process and is necessary in the event the mobile phone is used to call for emergency services while in the coverage area for the Network Extender In the event a GPS connection is not possible refer to the Troubleshooting chapter Figure 3 Components Front View The Network Extender has a single multicolored LED used to...

Страница 17: ... the AC power supply and cord included Only use the provided power cord and supply Using any other power source may result in damage to the Network Extender 4 Backhaul or WAN Port B H allows you to connect the Ethernet cable provided to establish secure communication with the Verizon Wireless 4G LTE network via the Internet The Backhaul port provides Ethernet connectivity at 100 Base TX 1000 Base ...

Страница 18: ...Chapter 1 Getting Started Verizon 4G LTE Network Extender for Enterprise User Guide VSR 1 2 6 v1 0 11 Samsung Figure 5 STS LED Overview ...

Страница 19: ...iled installation instructions 1 Confirm your package contains all components 2 Review the Product Safety and Warranty document included in the package contents before installing the Network Extender 3 Place the unit near a window to acquire a GPS signal If this is not possible refer to the Troubleshooting chapter A GPS signal is required to maintain continuous timing for proper operation and E911...

Страница 20: ...to the Backhaul Port B H located at the rear of the Network Extender Connecting to the LMT port is optional and is only needed when you wish to directly connect a computer to the Network Extender to access the Local Admin Website Figure 7 Connect the Ethernet Cable 5 Connect the supplied GPS antenna as shown in figure 8 below Other GPS antenna options are explained in the Network Extender Installa...

Страница 21: ...th its connections and available communications If the GPS has not provided position information in one hour relocate the GPS antenna to receive a stronger signal See the Troubleshooting chapter During the initial device bootup HW initialization period when the unit displays a solid red LED the Local Admin Website will not be available Start sequence may be different if Firmware updates are instal...

Страница 22: ...ce LED The following steps show the detailed Network Extender System Status indicator states during the startup sequence 1 Powered on and hardware initializing Network Extender State The device has been powered on and the system is performing hardware tests LED State Solid red The Network Extender is under an autonomous hardware test cycle It is not possible to load or run any software including t...

Страница 23: ...leted hardware initialization and loaded all software LED State Solid orange The software is loaded The device has completed its autonomous hardware tests and loaded all software It will start the process of connecting to Verizon s 4G LTE network and coming into service See the Network Extender Admin Website Local chapter for information on how to log into the Network Extender Figure 12 Software L...

Страница 24: ...er State The device is running its software and has started to connect to the Verizon 4G LTE network The first step is to acquire a local IPv4 address LED State Single blinking orange 0 5 sec on 0 5 sec off 3 5 sec rest The device has loaded software and has started to acquire a local IPv4 address from the local DHCP server Figure 13 Acquired IPv4 Address ...

Страница 25: ...tender State The device has acquired a local IPv4 address from local DHCP The next step is to conduct DNS lookups for the public FQDNs provisioned at the factory LED State Single blinking orange 0 5 sec on 0 5 sec off 3 5 sec rest The Network Extender needs to resolve the FQDNs for A GPS and initial SeGW from the public DNS server Figure 14 DNS Lookup ...

Страница 26: ...Gateway SeGW Network Extender State The device has conducted DNS lookups for the public FQDNs provisioned at the factory and is trying to contact the initial SeGW LED State Slow blinking orange 0 5 sec on 0 5 sec off 3 5 sec rest This status details that the Network Extender has attempted to communicate with the SeGW Figure 15 Attempting to Reach SeGW ...

Страница 27: ...uccessfully reached the SeGW Network Extender State The device has contacted the initial SeGW successfully LED State Slow blinking orange 0 5 sec on 0 5 sec off 3 5 sec rest Status details that the device can communicate with the SeGW and IPSec tunnel are not established at this point Figure 16 Successfully Reached SeGW ...

Страница 28: ...v1 0 21 Samsung 7 VPN setup completed Network Extender State The device has set up a VPN tunnel with the initial SeGW LED State Slow blinking orange 0 5 sec on 0 5 sec off 3 5 sec rest This confirms that the device has set up a VPN connection with Verizon s 4G LTE network Figure 17 VPN Setup Completed ...

Страница 29: ...xtender State The device has failed to set up a VPN tunnel with the initial SeGW with an explicit Authentication Failure LED State Double blinking red 0 5 sec on 0 5 sec off 3 sec rest This details that the device been notified it failed authentication with the FDR Please note the LED will flash at 50 of the previous state rate Figure 18 SeGW Authentication Failure ...

Страница 30: ...etwork Extender State The device has set up a VPN tunnel with the initial SeGW and is awaiting a GPS fix before progressing LED State Triple blinking orange 0 5 sec on 0 5 sec off 3 sec rest Until a GPS fix is obtained the device will search for GPS signal and not proceed to the next step of Configuration Download Figure 19 GPS Acquisition Progress ...

Страница 31: ...ation information and is connecting with the FeMS LED State Quadruple blinking orange 0 5 sec on 0 5 sec off 3 sec rest The device will be allocated a serving FeMS and possibly an alternate serving SeGW based on its location It may re establish IPSec to the new SeGW at this point if required If not it will contact the FeMS and request configuration information Figure 20 Connection with Management ...

Страница 32: ...ess Network Extender State The device is assigned a FeMS and has been instructed to download new software LED State Quadruple blinking orange 0 5 sec on 0 5 sec off 3 sec rest The device will download the newest software and reboot The process will start from the first steps again but the GPS acquisition will occur much faster Figure 21 Software Update ...

Страница 33: ...ate The device is assigned a FeMS and may have received new software It will need to provide OTAR results before receiving configuration parameters LED State Quadruple blinking orange 0 5 sec on 0 5 sec off 3 sec rest If the OTAR process returns no results the FeMS will then provide configuration solely based on the GPS location Figure 22 Configuration in Progress ...

Страница 34: ...xtender State The device is in normal in service operation and has completed all steps LED State Fast blinking green 0 5 sec on 0 5 sec off The device can also be in service with an alternating red and green LED color indicating an alarm condition Refer to the Troubleshooting chapter for more information on alarm codes Figure 23 Operational Status ...

Страница 35: ...make changes There are two ways to access the Network Extender Local Admin Website Connect a computer directly to the Network Extender via the LMT port or connect a computer via a router on the same subnet as the Network Extender In order to connect your computer via the Network Extender s LMT Port you will need to change the computer s LAN IPv4 TCIP settings to be in the same subnet as the Networ...

Страница 36: ...0 29 Samsung 3 Click the local area connection icon that represents your Ethernet connection 4 Configure the TCP IPv4 settings to the following 5 Open Internet Explorer and enter http 192 168 32 27 into the address bar 6 Click Continue and accept the Self Signed Certificate to launch the Network Extender Admin Webpage ...

Страница 37: ...ddress assigned from the DHCP server via the Backhaul B H port or the LMT port that has an initial fixed IP address http 192 168 32 27 subnet mask 255 255 255 0 Sign in via either method using the respective IP Address Sign in using the default admin password enterpriseFemtØ Figure 24 Network Extender Login Pop Up Window Each page has a question mark icon that will display a help screen for the re...

Страница 38: ...on 4G LTE Network Extender for Enterprise User Guide VSR 1 2 6 v1 0 31 Samsung The Welcome page displays basic device information for operation such as the GPS fix location device name serial number and IP address Figure 25 Network Extender Welcome Page ...

Страница 39: ... indication combinations possible in the header as shown in the following figure Figure 26 Header Status States Figure 27 Mouse over GPS Fix The 4G icon indicates network service while the location icon indicates a GPS fix Moving the cursor over the GPS icon will provide the status of whether the device is in GPS acquisition mode or a GPS fix is acquired ...

Страница 40: ...er Guide VSR 1 2 6 v1 0 33 Samsung Connected Devices The connected devices page shows the current connected users as well as the history of the Network Extender capacity utilization over a period of 24 hours The value reported is the peak per hour Figure 28 Network Extender Connected Devices Page ...

Страница 41: ... Samsung Settings The Network Extender Network Settings tab allows the setting of the DNS information default gateway IP address and subnet mask The backhaul limit and MTU size can also be set here Information regarding device setting is in the Configuring Your Device chapter Figure 29 Network Extender Network Settings Tab ...

Страница 42: ... Guide VSR 1 2 6 v1 0 35 Samsung The Network Extender Advanced Settings tab allows setting the device output power This tab provides information on how the device is positioned with other Network Extenders in the network as well as Verizon cell sites Figure 30 Network Extender Advanced Settings Tab ...

Страница 43: ...R 1 2 6 v1 0 36 Samsung The Network Extender Change Password tab allows the user to change the Local Admin Website password for the device In the event of a lost password pressing the RESET button for 10 seconds will reset the device to factory default settings Figure 31 Network Extender Change Password Tab ...

Страница 44: ...E Network Extender for Enterprise User Guide VSR 1 2 6 v1 0 37 Samsung About The Status and Alerts tab on the About page shows the operational status and alerts that can be used for diagnostics and troubleshooting Figure 32 Network Extender Status and Alerts Tab ...

Страница 45: ...ung The GPS tab on the About page displays the GPS satellite IDs and receive single strength If GPS location information is lost the unit can operate in the holdover state using the Network Extender s internal clock rather than GPS timing The device can operate in the holdover state for approximately 24 hours Figure 33 GPS Tab ...

Страница 46: ...ry 30 seconds This graph starts populating when the user navigates to this screen and stays on the screen It will start over if the user navigates to another screen and comes back to this page Every data point on the graph represents the peak value for the 30 second interval The second graph is an eight hour trend updated every hour This graph will maintain the history and the user does not need t...

Страница 47: ...xtender Admin Website Local Verizon 4G LTE Network Extender for Enterprise User Guide VSR 1 2 6 v1 0 40 Samsung The Support tab on the About page contains the contact information for customer support Figure 35 Support Tab ...

Страница 48: ... Server UDP TCP 53 Network Extender VzW SeGW UDP 500 4500 More than one port may be used for multiple device installation Network Extender VzW SeGW ESP 50 NA When NAT PAT is not present VzW SeGW Network Extender ESP 50 NA When NAT PAT is not present Table 2 1588 Ports only needed with 1588 server Protocol Port Description UDP 319 1588 Server communication Event message UDP 320 1588 Server communic...

Страница 49: ... 82 87 69 78 82 90 Colorado Springs CO 69 78 226 55 69 78 226 58 Security Gateway Branchburg NJ 69 78 145 119 69 78 145 122 Duff OH 69 78 34 151 69 78 34 154 Southlake TX 69 78 82 87 69 78 82 90 Colorado Springs CO 69 78 226 55 69 78 226 58 sg 4gbb vzwfemto com sg 4gdu vzwfemto com sg 4gsl vzwfemto com sg 4gcs vzwfemto com ...

Страница 50: ...d LED Reasons for an alternating orange and red LED The unit has completed the startup sequence bootup but no Ethernet connection is detected in the backhaul port See the alarm condition ALARM PORT_DOWN Blinking Red LED A blinking red LED indicates a startup failure state Reasons for a blinking red LED 1 blink The device failed to set up a VPN tunnel with the initial SeGW 2 blinks The device faile...

Страница 51: ...Critical Alarms Error Description Next Steps CLOCK_FAIL The clock is abnormal There is a failure preventing your device from functioning correctly If you are using GPS please ensure that the GPS antenna is installed in a location near the window If you are not able to receive GPS information after repositioning the antenna you may need to purchase and install an external outdoor antenna Please che...

Страница 52: ... properly Please contact Verizon Wireless Customer Care if the issue is not resolved NO_CURRENT_PTP_MASTER The 1588 clock slave module fails to get Grand Master Information The device cannot contact the IEEE1588v2 server Please ensure that the IEEE1588v2 server is powered on and accessible Check your firewall settings as defined in this user guide NO_PTP_SIGNAL The SPLL state of 1588 clock module ...

Страница 53: ...ser Guide VSR 1 2 6 v1 0 46 Samsung Error Description Next Steps TEMPERATURE_HIGH The temperature has exceeded a threshold Your device is overheating Please locate the unit in an area with an ambient temperature between 0 50 degrees Celsius in line with the installation guide ...

Страница 54: ... capacity section of the installation guide PROCESS_DOWN An application block is deactivated terminated There is a temporary process alert but your device is still functioning correctly No action is needed and the alert should clear itself ANTENNA_FAIL The feeding current to the antenna side is open short or the antenna cable is dismounted Your RF antennas may have problems Please ensure that your...

Страница 55: ...wal fails because of NTP server disconnection There is a TOD failure alert but your device is still functioning correctly No action is needed COVER_OPEN Cover is open Tamper detection has been activated Sensors in the device have detected unauthorized physical access This may be due to physical damage or removal of the device housing Verizon is aware of your issue Please contact Verizon Wireless C...

Страница 56: ...Ns Fully Qualified Domain Names GPS Global Positioning System HTTP HyperText Transport Protocol HTTPS HTTP Secure HTTP protected by SSL TLS ID Identifier IP Internet Protocol IPSEC Internet Protocol Security System of Protocols LAN Local Area Network MTU Maximum Transmission Unit NAT Network Address Translator NE Network Extender OTAR Over The Air Registration POE Power Over Ethernet SeGW Security...

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