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I Can't Connect to the Internet
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
The problem
Try this!
The TV cannot connect to your
network or apps (for Internet
compatible models only).
Make sure the TV has a network connection (
Settings
Network
Network Status
).
Contact your Internet service provider.
The wireless network signal is
too weak.
Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
Use a wireless repeater to get an instant boost in your wireless signal
strength.
Place the repeater halfway between your wireless router and your TV.
The most common wireless technology, 802.11g (wireless-G), operates at a
frequency of 2.4 GHz. This frequency is widely used by many cordless phones,
microwave ovens, baby monitors, garage doors, and other wireless devices.
Reduce interference by not using or turning off wireless devices that use the
2.4 GHz frequency. Instead, use devices that communicate via the 5.0 GHz
frequency.
The wireless network
connection failed.
Confirm your wireless modem/router is on and connected to the Internet.
The software update over the
Internet has failed.
Check the network connection status (
Settings
Network
Network
Status
).
If the TV is not connected to a network, connect to a network.
The upgrade stops if you already have the latest software version.
