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The problem
Try this!
The picture is distorted.
The compression of video content may cause picture distortions, especially in
fast moving pictures from sports programmes and action movies.
If the signal reception is weak or poor, screen distortion may be accompanied
but it is not a malfunction.
Mobile phones used close to the TV (within 1m) may cause noise in analogue
and digital channels.
The colour is wrong or missing.
If you’re using a Component connection, make sure that the Component
cables are connected to the correct jacks. Incorrect or loose connections may
cause colour problems or a blank screen.
The colour is poor or the
picture is not bright enough.
Go to the
Picture
menu and then adjust the
Picture Mode
,
Brightness
,
Sharpness
, and
Colour
settings.
See if
Energy Saving Mode
(
Settings
System
Eco Solution
Energy Saving Mode
) has been enabled.
Try resetting the picture. (
Settings
Picture
Expert Settings
Reset Picture
)
There is a dotted line on the
edge of the screen.
Change
Picture Size
to
16:9 Standard
.
Change the cable or satellite box resolution.
The picture is black and white.
If you are using AV composite input, connect the video cable (yellow) to the
One Connect's green component jack.
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact
Samsung’s Call Centre for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
"
If the problem persists, check the signal strength or refer to the external device’s user manual.
