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The problem
Try this!
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programmes and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital
channels.
The colour is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour problems or
a blank screen.
The colour is poor or the
picture is not bright enough.
Go to
Picture
and then adjust the
Picture Mode
,
Brightness
,
Sharpness
, and
Colour
settings.
●
Settings
Picture
Picture Mode
●
Settings
Picture
Expert Settings
Brightness
●
Settings
Picture
Expert Settings
Sharpness
●
Settings
Picture
Expert Settings
Colour
See if
Energy Saving Mode
has been enabled.
●
Settings
General
Eco Solution
Energy Saving Mode
"
This function may not be supported depending on the model or geographical area.
Try resetting the picture.
●
Settings
Picture
Expert Settings
Reset Picture
There is a dotted line on the
edge of the screen.
Change
Picture Size
to
16:9 Standard
.
●
Settings
Picture
Picture Size Settings
Picture Size
16:9 Standard
The picture is black and
white.
If you are using AV or analogue equipment, disconnect the adapter from the Component
(Blue) input port on the TV and connect it to the AV (Yellow) input port.
"
The Component or AV input port may not be provided depending on the model or
geographical area.
"
Component adapter, AV adapter may not provided depending on the model or
geographical area.
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre
for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
"
If the problem persists, check the signal strength or refer to the external device’s user manual.