56
English
Appendix
PROBLEM
SOLUTION
Forgot password.
•
Press the
@
(
STOP
) button (on the top panel) for more than
5 seconds with no disc inside. The initialization message
appears on the screen, and the player turns off automatically.
When you turn your product on again, all the settings will be
reset.
Don't use this unless absolutely necessary.
•
When the factory default settings are restored, all stored user
BD data will be deleted.
The picture is noisy or distorted.
•
Make sure that the disc is not dirty or scratched.
•
Clean the disc.
No HDMI output.
•
Check the connection between the TV and the HDMI jack of
the product.
•
Check if your TV supports the 576p/480p, 720p, 1080i,
1080p, or 2160p HDMI input resolution.
•
To view video in the HDMI 720p, 1080i, 1080p or 2160p
output mode, you must use a high speed (category 2) HDMI
cable.
Abnormal HDMI output appears on
the screen.
•
If random noise appears on the screen, it means that TV
does not support HDCP (High-bandwidth Digital Content
Protection).
If you experience other problems.
•
Go to the table of contents and find the section of the user
manual that contains information about the feature you are
having the problem with, and then follow the procedure again.
•
If you still cannot resolve the problem, please contact your
nearest Samsung authorised service Centre.
Play Multimedia on network
devices
You can see folders shared on
network devices, but cannot see the
files.
•
The multimedia list only shows Video, Photo, and Music files.
Other types of files are not displayed.
