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MMC: 601

This type of UCD group has the following advantages:

a) No external device need be installed to provide an announcement.

b) Multiple callers can hear the announcement(s) s imultaneously.

c) Callers hearing the announcement will be transferred to a free

UCD group member (agent) as soon as the agent becomes avail-
able.

d) The callers place in the queue is always maintained.

Additional programming for this type of UCD group is in MMC 607 (UCD
Options).

B. RING MODE:

Each group can have one of the following ring modes. This will d e-

cide how calls are placed to the group.

1. SEQUENTIAL:

The stations listed as “members” (see below) will be called

on a ‘first available’ basis. Calls will first go to the first member; if the first
member is busy, calls will go to the second member; if the second member
is busy, calls will go to the third member, and so on. This type of group is
useful for placing the bulk of incoming calls with a selected individual, with
other members only getting the calls when the first member is busy.

2. DISTRIBUTED:

The first call will go to the first member, the second call will

go to the second member, the third call will go to the third member, and so
on. This type of group is useful for evenly distributing calls among all group
members.

Samsung

Programming

SVMi-4 & SVM-400 Manual

MMCs

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Содержание SVMi-4

Страница 1: ...SVMi 4 SVM 400 Voice Mail Systems Technical Manual and User Guide...

Страница 2: ...sclaimer Samsung Business Communications is not responsible for errors or problems arising from customers not installing programming or operating their Samsung systems as described in this manual Copy...

Страница 3: ...3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS3548 199...

Страница 4: ...998 A1 2001 A2 2003 EN61000 3 2 2000 EN61000 3 3 1995 A1 2001 EN61000 4 2 1995 A1 1998 A2 2001 EN61000 4 3 2002 EN61000 4 4 1995 A1 2001 A2 2001 EN61000 4 5 1995 EN61000 4 6 1996 A1 2001 EN61000 4 11...

Страница 5: ...2001 EN61000 3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS...

Страница 6: ...2001 EN61000 3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS...

Страница 7: ...1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS3548 1995 EN...

Страница 8: ...A2 2003 EN61000 3 2 2000 EN61000 3 3 1995 A1 2001 EN61000 4 2 1995 A1 1998 A2 2001 EN61000 4 3 2002 EN61000 4 4 1995 A1 2001 A2 2001 EN61000 4 5 1995 EN61000 4 6 1996 A1 2001 EN61000 4 11 1994 A1 2001...

Страница 9: ...Technical Manual 400 Technical Manual q Contents Contents q General Description General Description q Installation Installation q Programming Programming MMCs MMCs q Index to Technical Manual Index to...

Страница 10: ...g sections General Description Installation Programming including MMCs and User Guide To navigate in this manual point the cursor at the topic you require in blue text and click or click on one of the...

Страница 11: ...ne manual This manual was designed for online viewing but if you prefer to print it do the following 1 Use File Page Setup to set general printing options The available options will vary with differen...

Страница 12: ...e Description for SVM 400 refer to the SVM 400 Installation Manual SVMi 4 Card Memory Unit I Button 2 to 4 Port Upgrade Backing Up Memory Software Features Feature List Feature Descriptions System Fea...

Страница 13: ...4 Main System Serial Port Memory Connector Reset Button Back Plane Connectors Memory Access LED Run Status LED Port Status LED Memory Contents Page 2 If you are installing an SVM 400 system refer to...

Страница 14: ...System Administration The Subscriber The System Administrator The Applications Administrator Programming Methods The Screen Interface Knowledge Requirements Equipment Requirements Connections Using t...

Страница 15: ...g Subscribers Recording System Greetings Changing the Operating Mode Programming Categories Subscriber Options SVM Administration Options Phone System Options Keyphone System MMC Listing Contents Page...

Страница 16: ...nce System Main Menu Open Block Table Subscriber List System Wide Parameters Voice Studio Operating Utilities Port Activity Site Information Status Screen Block Tables Bye Block Directory Block Extens...

Страница 17: ...Mailbox Menu Block Station Block INDEX TO TECHNICAL MANUAL SVMi 4 AND SVM 400 USER GUIDE General Description Page 6 Special Characters Used When Writing Dialling Instructions MMC PROGRAMMING GUIDE...

Страница 18: ...Compact II and iDCS100 systems SVM 400 is a standalone system which connects to a DCS VIP 408 408i or 816 keyphone system Each may operate as an Auto Attendant system only a Voice Mail system only or...

Страница 19: ...s including dialling another extension number transferring to an operator accessing pre recorded information or connecting to voice mail Voice Mail Voice mail provides a service if called stations are...

Страница 20: ...his memory is faster and more reliable than con ventional disk drives SVMi 4 Card A self contained Voice Mail system on a plug in card des igned to work with the DCS Compact II and iDCS100 Memory Unit...

Страница 21: ...s to four See page 30 for the location of the socket for the I Button Insert the I Button under the clip in the socket When installed use MMC programming to assign extens ion numbers to the new ports...

Страница 22: ...Backing Up Memory If you want to back up the memory you will need a standard Compact Flash reader writer See your dealer for more information General Description Page 11...

Страница 23: ...h installation In some cases even this may not be necessary The SVM software comes equipped with many useful features to fit a wide range of call processing requirements Feature List System Features C...

Страница 24: ...p On Support Direct to Mailbox Holidays and Special Events Incoming Call Overflow Interruptible Voice Prompts Multiple Call Handling Operator Access Voice Mail Features Answer Machine Emulation Auto L...

Страница 25: ...assword Message Counter Message Delete Message Fast Forward Message Forward with Append Message Pause Message Play Order Message Replay Message Reply Message Retrieve Message Rewind Message Save Messa...

Страница 26: ...Memo Direct Messaging Administration Features Activity Display Administrator s Mailbox Automatic Setup Backup and Restore Default Operation Password Security Programming On Site or Remote Subscriber D...

Страница 27: ...ns support 50 mailboxes Keyset Display and Soft Key Support If you have a DCS display keyset the number of new messages will be displayed on it The display will also echo many of the options available...

Страница 28: ...an easily be done using the built in voice studio Synchronised Clock The SVM clock is responsible for providing each message with a date and time stamp Changing between day and night modes is always s...

Страница 29: ...de Camp On Support Each station user on the system may decide if they want the SVM to transfer additional calls to them if they are on the phone Calls transferred to a busy station if unanswered will...

Страница 30: ...ultaneously depending on the number of ports available Operator Access Callers may connect with an available operator at any time by dialling 0 VOICE MAIL FEATURES Answer Machine Emulation This featur...

Страница 31: ...automatically call back the person who left you the message This callback feature may be allowed for internal calls and or external calls Long distance may be either allowed or denied and specific are...

Страница 32: ...changed as fre quently as you desire Individual Mailbox Name Each mailbox has its own associated individual name recorded in the mailbox owner s voice Individual Mailbox Password Each mailbox has its...

Страница 33: ...ge Play Order Each mailbox may be set up to play messages in order of oldest first FIFO or newest first LIFO Message Replay Messages may be replayed as many times as you like Message Reply When listen...

Страница 34: ...u a searching for a spe cific one you can skip over new messages This saves the message as a new the others Message Undelete At some time everyone discards a message and immedi ately wishes they had k...

Страница 35: ...e Personalise the greeting that callers will hear your name password and notification options Personal Greetings Each mailbox can greet the caller with a personalised announcement offering instruction...

Страница 36: ...al menu These activities include adding and removing mailboxes and changing prompts Automatic Setup When the SVM is first installed a range of mailboxes matching the phone system database is created T...

Страница 37: ...ient Subscriber Database A database of subscribers can be viewed at the adminis tration terminal Voice Prompted Programming From any tone phone in the world an adminis trator can record custom prompts...

Страница 38: ...ng SVM 400 Install ation Manual supplied on the CD with your system SOFTWARE COMPATIBILITY To operate the SVMi 4 with the DCS Compact II system you must have software release T6 25 or later All softwa...

Страница 39: ...th all related DSP circuit ry embedded on it See the diagram on page 30 for the card layout I Button Socket For installing I Button to upgrade from 2 to 4 port system Serial Port SIO The serial interf...

Страница 40: ...imilar way to the hard disk access LED on a PC Run Status LED The Run Status LED shows the operating status of the card Green SVMi 4 running normally Any other condition indicates a fault Port Status...

Страница 41: ...U1 U14 U15 J4 U30 U23 U29 U28 U19 U27 U26 U21 U24 U25 U9 U10 S1 U8 U34 U41 U32 U33 Z2 J5 U36 I Button Socket 4 port upgrade SIO Port Compact Flash Socket Reset Button Back Plane Connectors Port Status...

Страница 42: ...you have done this check the power switch on the KSU and ensure that the switch is in the OFF position Next position the card in the grooves of the card guide and gently slide the card in until it mak...

Страница 43: ...he following options Assigning Groups All SVMi 4 ports installed must be assigned to group 519 in MMC 601 Ring Mode Select either SEQUENTIAL or DISTRIBUTED ring mode in MMC 601 Auto Attendant If you a...

Страница 44: ...it answers 2 Call group 519 and confirm that the SVMi 4 answers If steps 1 and 2 are successful you have completed the installation and setup of the SVMi 4 hardware You are now ready to begin programm...

Страница 45: ...nsion on the phone system The Day Night service of the SVM system will change automatically when the phone system changes Menus have been created to answer calls in the Day and Night mode There are al...

Страница 46: ...levels The Subscriber A subscriber is someone who has an extension or mailbox on the SVM system Each subscriber has control over individual options associated with their mail box and extension setting...

Страница 47: ...the customer database The technician will use the screen interface to program and set up the SVM The Applications Administrator The Applications Administrator has limited authority to make changes wi...

Страница 48: ...GUI and is considered necessary for initial setup KNOWLEDGE REQUIREMENTS A good general knowledge of PCs and Windows is required Some understanding of serial port communications is advised EQUIPMENT...

Страница 49: ...rt and set the terminal settings to No Parity 8 bit word length 1 Stop Bit and 38 400 BPS USING THE SCREEN INTERFACE After connecting the terminal equipment press Ctrl L to clear and refresh the scree...

Страница 50: ...The main screen looks like this and shows port activity and general statistics Programming Page 39...

Страница 51: ...d by pressing F1 and are as follows F1 Navigation Keys Help Ctrl E Save and RETURN TO Starting Facility Ctrl A Save Block As Ctrl O Save and OPEN Block or Prompt Text under Cursor Ctrl R Save and RETU...

Страница 52: ...e Screen Ctrl D Page Down Displays Next Page Screen Editing and Moving Within a Field Delete Deletes Character Under Insert Point in Field Ctrl Y Deletes Contents of Field or Line Backspace Deletes 1...

Страница 53: ...h press Ctrl R DTMF SYSTEM ADMINISTRATION Some system administration functions can be accessed by calling the SVM from a touch tone phone These administrative functions allow the system administrator...

Страница 54: ...prompted enter the administration password specified in the System Wide Parameters default 0000 You will be presented with the System Administration menu containing the fol lowing options To edit sys...

Страница 55: ...ystem Wide Parameters default 0000 You will be presented with the System Administration menu containing the fol lowing options To set the mode manually press 3 Follow the spoken instructions to change...

Страница 56: ...r mailbox The instructions for this can be found in the SVMi 4 SVM 400 User Guide SVM Administration Options These are all the programming options for the SVM that are unique to the par ticular instal...

Страница 57: ...to each SVM port Use any available numbers In addition to the MMCs listed below you must set call forwarding to the SVM at every phone that wants to use voice mail Keyphone System MMCs The following i...

Страница 58: ...Remove the SVMi 4 card or switch off the SVM 400 Remove Compact Flash Place Compact Flash in PC using optional flash card reader Drag and drop files as specified for the backup or upgrade procedure P...

Страница 59: ...a is located in the Prompts files THE TABLE FILES TBL Block TBL All block parameter data Schedule TBL The schedule table is not a block so its data is stored sepa rately in this file SiteInfo TBL Usef...

Страница 60: ...directory The reference to speak the prompt in a particular block is stored in the Block TBL file but the recorded prompt itself and its associated text are stored in the PMT directory The file forma...

Страница 61: ...u To access the System Main Menu from the Status screen press Escape and enter the password then press ENTER The System Main Menu provides easy access to the different areas of SVM programming The spe...

Страница 62: ...G SITE INFORMATION H STATUS SCREEN Programming Page 51...

Страница 63: ...OPEN BLOCK TABLE To open a Block Table from the System Main Menu select OPEN BLOCK TABLE and press ENTER Programming Page 52...

Страница 64: ...th separately in the next section For more informat ion on building call routing applications see BLOCK TABLES SUBSCRIBER LIST To access the subscriber list from the System Main Menu select SUBSCRIBER...

Страница 65: ...ata scroll to the correct subscriber using the arrow keys and press ENTER Use the right arrow key to select extension block or mailbox block When you have made your selection press Ctrl O for open and...

Страница 66: ...ox for the subscriber to use and fills in the EClass and MClass data SYSTEM WIDE PARAMETERS To access the System Wide Parameters from the System Main Menu select SYS TEM WIDE PARAMETERS and press ENTE...

Страница 67: ...Programming Page 56...

Страница 68: ...Programming Page 57...

Страница 69: ...the pass word will be reset to The default setting is 0000 System Admin This affects both the GUI and the TUI With the GUI this password gives the administrator access to all parameters It is the high...

Страница 70: ...discarded If it is too low the system will consider disconnects as a valid recording Dial Tone Trim Size This amount is trimmed off the end of any recorded mes sage that is terminated by dial tone Th...

Страница 71: ...DTMF detector senses a tone the SVM will temporarily suspend playback for the time period specified by this parameter If the tone remains valid during this time it is considered to be a valid caller...

Страница 72: ...s A series of dialogue screens will lead you through setting up your system for recording The Telephone Extension The telephone extension number to use Enter the extension or telephone number that the...

Страница 73: ...The screen will show the following options Prompt Number The number of the Prompt or Announcement to be recorded or reviewed Programming Page 62...

Страница 74: ...ded that the recording be the same as the text to make later editing or re recording easier OPERATING UTILITIES To access Operating Utilities from the System Main Menu select OPERATING UTILITIES and p...

Страница 75: ...tem errors and other information including startup and System Daily Maintenance The information supplied in this log includes SVM breeding mailbox lost message file recovered SVM shutting down and oth...

Страница 76: ...searching on caller ID or entry Everything the SVM does is logged here Usually this will only be used under direction of Samsung Technical Support Exit SVMi 4 or SVM 400 Deactivates the SVM and shuts...

Страница 77: ...PORT ACTIVITY This screen provides the System Administrator with the ability to observe port specific line by line system activity in either real time as it happens or through Programming Page 66...

Страница 78: ...ical Support SITE INFORMATION This screen menu allows the System Administrator access to helpful information about the site in which the SVM is installed This information becomes very useful long afte...

Страница 79: ...the normal operating screen for the SVM The Status Screen is a display only facility and shows information in real time relating to the current status of the SVM The following information is displayed...

Страница 80: ...ys the current condition that the port is in Some examples are Idle Processing Transferring messaging etc SYSTEM ACTIVITY Calls To Date The total number of calls that the SVM has processed Average Cal...

Страница 81: ...r of messages in the system This includes new and saved messages Avg Messages Mailbox The average number of messages in subscriber mail boxes Disk Space Available The total disk space available in hou...

Страница 82: ...Block Tables All applications are built using blocks BYE BLOCK Programming Page 71...

Страница 83: ...ing say nothing Press Ctrl O at this field to review or edit the prompt text DIRECTORY BLOCK Description A Directory Block defines necessary information about how the system Dial by Name Directory wil...

Страница 84: ...Program Fields Maximum Entry Digits The maximum number of digits the caller may enter to search for the target the caller is trying to locate This is usually set to 3 Programming Page 73...

Страница 85: ...tch This is the maximum number of names a caller may enter if no match is found on the digits the caller entered If this occurs it is con sidered an INVALID entry Maximum Number Of Matches The number...

Страница 86: ...s recorded the selected object s number is played to the caller This could for example be an extension or mailbox number Speak Key Value on Exit If set to YES the selected object s number is played to...

Страница 87: ...iption The Extension Block is one of the two blocks Extension Mailbox that describes a subscriber The Extension Block controls the operating charac teristics specific to a subscriber s extension Progr...

Страница 88: ...ct and open the appropriate block type from the Target Generator pick list Choose a new or existing block of that type and press ENTER Press Ctrl O at this field to review or edit the Mailbox Block or...

Страница 89: ...ox Block is used to implement the Voice Mail messaging features on SVM It also controls the operating characteristics specific to an individual mailbox such as whether the mailbox is announce only or...

Страница 90: ...ck screens shown in this section is for discussion and display purposes only Three pages are required to contain the Mailbox Block parameters The parameters are grouped by category The categories cont...

Страница 91: ...ay be used for bulletin boards and other simple audiotext appli cations After playing the announcement the SVM will pass control to the block defined by the No Msg Left pointer Subscriber Administrato...

Страница 92: ...matically discarded during system maintenance if unused Mailbox Greeting Allowed When set to yes the caller is allowed to record a mailbox greeting Message Alert Control Allowed When set to yes the ca...

Страница 93: ...Auto Play New Messages If set to Y any new messages or those messages not saved will automatically begin to play when the subscriber logs in to their mailbox Programming Page 82...

Страница 94: ...ying Message Alert Controls Alert On A Y in this field enables Message Alert capabilities for this mailbox An N disables the Message Alert feature This parameter setting may be overridden by the phone...

Страница 95: ...ailbox when the forwarding takes place if this parameter is set to Y If this parameter is set to N the mailbox will retain a copy of the message that is Auto Forwarded This parameter is only active wh...

Страница 96: ...Pager Notification Enabled A Y enables the pager notification of new mes sages received An N disables this option Programming Page 85...

Страница 97: ...pager outdials Press ENTER to bring up the Target Generator Select a new or existing Station Block and press ENTER Press Ctrl 0 to review or edit the selected Station Block Dial The pager number to d...

Страница 98: ...Name and Number for which the dis played Block Pointers Targets are active Operating Modes are given a unique number by the system In the SVM they are 01 04 indicating Day Night Holiday and Emergency...

Страница 99: ...ailbox The target block may allow the caller the option of returning to the beginning of the application or sending the caller to the Bye block if the organisation or individual does not want to give...

Страница 100: ...et must be another mailbox and may not point back to itself MENU BLOCK Description The Menu is used to speak something to the caller collect a caller s DTMF entry and pass control to another block A m...

Страница 101: ...he Personality section determines the prompts spoken to the caller The Input Processor contains Input Pointers which determine the block which receives control of the call Program Fields Administratio...

Страница 102: ...6 These are the voice prompts that the SVM speaks when the Menu Block is entered Menu prompts 1 6 are spoken in succession and are normally used to prompt the caller for an entry Allowable inputs Pro...

Страница 103: ...eview the prompt text number recorded length and date recorded Request Password Pmt The prompt which asks the caller to enter a password when appropriate The prompt is used when a caller has made an e...

Страница 104: ...ller Entry value Repeat Prompts if NO ENTRY Indicates the number of times from 0 to 9 the Menu prompts are repeated if no entry is made by the caller Retry if INVALID Condition The number of additiona...

Страница 105: ...nges to the No Entry Invalid and Faxcall Pointers highlight the field and press ENTER to bring up the Target Generator Highlight and open the appropriate block type Select a new or existing block from...

Страница 106: ...NVALID Pointer The block that the SV will execute next if the caller has made too many invalid entries determined by retries allowed or a search on a value other than ENTRY failed to find a match FAXC...

Страница 107: ...the object named in the pointer s target These pointers may go directly to an object with or without requiring the caller to enter a password trans late the Input Value to a new value or search a larg...

Страница 108: ...ks require a more elaborate search than other blocks However the pattern is consistent It looks for the most specific match A direct digit match on an INPUT value takes precedence over a wild card mat...

Страница 109: ...ly with MENU blocks A password pointer is used to restrict access to a target block by requiring the caller to enter a password code before passing control to the target block Type Column Represents t...

Страница 110: ...the Station Block according to the data collected by calling the provided numbers Most blocks that reference a telephone number such as Extension Blocks can when necessary also reference a Station Blo...

Страница 111: ...Program Fields Matching Dial Strings This area is where the system matches the dialled dig its If a Station Block has not been explicitly assigned to a phone number the Programming Page 100...

Страница 112: ...the actual number Prefix examples include a tie line or trunk access code One example is shown in the Off Premise Station Block 9 tells SVMi 4 to dial 9 and then pause before dialling the actual tele...

Страница 113: ...the SVM to place a conference call to the sta tion controlled by the Station Block Message Waiting Indicator Controls These parameters have no effect Call Progress Training These parameters have no e...

Страница 114: ...you want to change any of these parameter settings press Ctrl A to bring up the Copy Block dialogue Enter a new name for the block and press ENTER You now have a new Station Block Make the necessary...

Страница 115: ...called station before dialling any additional charac ters If no answer is detected the call will fail The semicolon is wait for dial tone The SVM will wait up to 12 seconds for dial tone before diall...

Страница 116: ...bed For a full description of all available MMCs and options for your keyphone system re fer to the Samsung Combined Systems Programming Manual Users of DCS VIP syst ems should refer to the DCS VIP Pr...

Страница 117: ...rs are listening to the personal greeting A BGM source must be selected for this to work with the SVM AME PSWD If this option is set to YES station users who have AME set must enter their station pass...

Страница 118: ...ct ALL ACTION DISPLAY 1 Press TRSF 110 Display shows 201 STN ON OFF AUTO HOLD OFF 2 Dial station number e g 205 OR 205 STN ON OFF AUTO HOLD OFF Press UP or DOWN to select keyset and press RIGHT soft k...

Страница 119: ...and press left or RIGHT soft key to return to step 3 above 5 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA AME BGM OFF AME PSWD OFF RELATED ITEMS MMC 301 ASS...

Страница 120: ...nal source depend ing on the system and cards installed Option NONE means no source is selected PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move curso...

Страница 121: ...keyset num bers and press RIGHT soft key to move cursor OR Press ANS RLS to select all stations ALL BGM SOURCE BGM SOURCE 3 Enter source number e g 371 OR 205 BGM SOURCE BGM SOURCE 371 Press UP or DO...

Страница 122: ...e system and cards installed The option NONE means no source is selected TONE PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right S...

Страница 123: ...ess ANS RLS to select all stations ALL MOH SOURCE MOH SOURCE 3 Enter source number e g 371 OR 205 MOH SOURCE MOH SOURCE 371 Press UP or DOWN key to make selection Press RIGHT soft key to return to ste...

Страница 124: ...on the system and cards installed The option NONE means no source is selected TONE PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and ri...

Страница 125: ...ress ANS RLS to select ALL ALL TRK MOH MOH SOURCE 3 Enter source number e g 371 OR 705 TRK MOH MOH SOURCE 371 Press UP or DOWN key to select option Press RIGHT soft key to return to step 2 above 4 Pre...

Страница 126: ...er selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRSF 501 Display shows first timer value AA INT DGT TIME 05 SEC 2 Press UP or D...

Страница 127: ...M REM INTERVAL 10 SEC 1 255 SEC ALM REM RING OFF 10 SEC 1 25 SEC ATT RECALL TIME 30 SEC 1 255 SEC AUTO REDIAL INT 30 SEC 1 255 SEC AUTO REDIAL RLS 45 SEC 1 255 SEC BARGE IN TONE INT 1300 MS 100 9900 M...

Страница 128: ...HOK FLASH MIN TM 80 MS 20 2500MS HOOK OFF TIME 200 MS 100 2500 MS HOOK ON TIME 200 MS 20 2500 MS INQUIRY RELEASE 30 SEC 1 255 SEC INTER DIGIT TIME 10 SEC 10 255 SEC ISDN INT DGT TIME 07 SEC 1 15 SEC...

Страница 129: ...SCRIPTIONS AA INT DGT TIME When the AA card is installed this timer determines the inter digit time for AA call processing If this timer expires before valid digits are received by the AA card the cal...

Страница 130: ...ing cycle when the alarm reminder is set at a station ATT RECALL TIME This is the length of time a transfer recall will ring at a station be fore recalling the operator AUTO REDIAL INT Controls the ti...

Страница 131: ...utgoing call is disconnected or you hear confirm tone C O C O DISCONNECT Monitors the duration of an unsupervised conference when it ex pires both trunks are disconnected CONFERTONEINT Controls interv...

Страница 132: ...A PASS CHECK Defines the time period before the system clears the incorrect passcode counter DISPLAY DELAY TM Controls how long a display is shown in the LCD This timer also controls how long error to...

Страница 133: ...valid and not a line noise or an accidental hookswitch bounce SHORTEST DURATION HOOK OFF TIME Controls the time before dial tone is sent to a single line station HOOK ON TIME Sets the minimum amount...

Страница 134: ...start transmitting Au thorisation Code after sending MCL access code Cable Wire less 131 access MS LED ON Controls the time a manual signalling key remains on after use OFF HOOK RING Controls the time...

Страница 135: ...ecure program status PERI UCD REPORT Controls the interval between periodic UCD reports being output to the applicable port POWER DOWN TM Sets the duration of disconnect signal for VM AA ports RECALL...

Страница 136: ...ke place TRANSFER RECALL Determines the time that transferred calls ring before recalling UCDS AUDIO ALM When an AA card is installed and the digital UCD package en abled this counter determines the m...

Страница 137: ...The members can be stations common bell contacts or Ring over Page relays 2 VMAA Used to group a number of voice mail port extensions Check all programming in MMC 726 VM AA Options to ensure that the...

Страница 138: ...the announcement must hear the an nouncement in its entirety d It is possible that a new caller may jump ahead in the queue if a previous caller is currently connected to the announcement device TYPE...

Страница 139: ...to the group 1 SEQUENTIAL The stations listed as members see below will be called on a first available basis Calls will first go to the first member if the first member is busy calls will go to the se...

Страница 140: ...et to 000 no overflow will take place D GRP TRANSFER This timer determines how long C O calls transferred to the group will ring there before recalling If set to 000 no recall will take place E NEXT P...

Страница 141: ...KEYS 0 TYPE Group type Normal VM AA UCD AA CADENCE 1 RING Ring mode Sequential distributed or uncondition al 2 OVERFLOW Overflow time 000 250 secs 3 GRP TRSF Group transfer time 000 250 secs 4 5 NEXT...

Страница 142: ...will receive off hook ring PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD...

Страница 143: ...ENTIAL Press UP or DOWN key to make selection Press RIGHT soft key to move cursor to ring value 4 Dial ring option 0 2 e g 1 OR 505 STN GROUP RING DISTRIBUTE Press UP or DOWN key to make selection Pre...

Страница 144: ...SF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA NORMAL GROUP RELATED ITEMS MMC 203 ASSIGN UA DEVICE MMC 204 COMMON BELL CONTROL Samsung Programming Programming SVMi 4 S...

Страница 145: ...ed on keysets to PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC TOLL LEVEL OPTI...

Страница 146: ...ey to move cursor to toll level 3 Dial toll level e g 2 see above list OR COS CONTENTS 06 TOLL LEVEL C Press UP or DOWN to select new TOLL level OR Press RIGHT soft key to advance to COS options 4 Dia...

Страница 147: ...equired COPY COS ITEMS COS 01 COS 10 Refer to your keyphone system 7 Press TRSF to store and exit OR Press SPK to store and advance to next MMC MMC 701 DEFAULT DATA TOLL LEVEL ALL COS A MMC 701 RELATE...

Страница 148: ...t see note For AOMs all keys are set as DS keys by default Features are selected via the dial keypad For example to assign OHVA the number 6 is pressed three times if a BOSS key is required press 2 tw...

Страница 149: ...y ACTION DISPLAY 1 Press TRSF 722 Display shows 201 KEY MAST 01 CALL1 2 Enter selected station number e g 205 OR 205 KEY MAST 01 CALL1 Press UP or DOWN key to select station Press RIGHT soft key to mo...

Страница 150: ...ender if required or to return to step 2 5 If required enter extender e g 03 OR 201 KEY MAST 18 NONE GPIK03 Press UP or DOWN key to make a selection Press RIGHT soft key to return to step 2 6 Press TR...

Страница 151: ...sets and add on modules AOMs For keysets keys 1 and 2 are set as CALL keys by default Refer to note in MMC 722 For AOMs all keys are set as DS keys by default Features are selected via the dial keypad...

Страница 152: ...OWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY...

Страница 153: ...5 to enter extender if required OR Press LEFT soft key to return to step 3 5 If required enter extender e g 03 OR TYPE 12 BTN SETS 03 NONE GPIK03 Press UP or DOWN key to make a selection Press RIGHT s...

Страница 154: ...would be pressed three times NOTE Remember that this program applies system wide The following options may be selected depending on your keyphone system STN DIAL NO Determines the station port dialli...

Страница 155: ...options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry MMC 724 Samsung Programming Programming S...

Страница 156: ...e cursor 3 Using table above press dial keys to make se lection DIAL NUMBER PLAN DICT NONE OR Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor 4 Enter digits e g 68 vi...

Страница 157: ...enter 1 for YES for SAME DIAL EXIST CHANGE Y 1 N 0 change or enter 0 for NO for no change 6 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA See your keyphone s...

Страница 158: ...YS UP DOWN Used to scroll through options SPK Used to advance to next MMC ACTION DISPLAY 1 Press TRSF 727 Display shows software date and version ROM VERSION 99 04 20 V1 1 2 Press UP or DOWN key to se...

Страница 159: ...MMC 727 DEFAULT DATA NONE RELATED ITEMS NONE Samsung Programming Programming SVMi 4 SVM 400 Manual MMCs...

Страница 160: ...ys tem numbering plan This must be done at least once but when done this download feature can be turned off to save boot up time CARD RESTART If this option is set to YES the SVM will immediately rest...

Страница 161: ...option and advance 3 Display shows VM CARD RESTART CARD RESTART NO 4 Dial 0 for NO to set option and advance 5 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA C...

Страница 162: ...can be added Through Voice Mail administration By adding a new mailbox in this MMC A mailbox can be removed using this MMC only if it was created by this MMC A mail box cannot be removed using this MM...

Страница 163: ...201 YES 2 Dial station number e g 225 OR 741 ASSIGN MAIL BOX 225 YES Press UP or DOWN to scroll the number 3 Press RIGHT soft key to move cursor 741 ASSIGN MAIL BOX 225 YES 4 Dial 0 for NO or 1 for Y...

Страница 164: ...MMC 751 Press SPK to store and advance to next MMC DEFAULT DATA ALL STATIONS YES ALL GROUPS NO RELATED ITEMS NONE Samsung Programming Programming SVMi 4 SVM 400 Manual MMCs...

Страница 165: ...oming calls I all outgoing calls O or both incoming and outgoing calls B A maximum of eight stations can be assigned at any one time PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to...

Страница 166: ...mailbox number e g 341 OR AUTO RECORD STN 302 MB 341 Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor 4 Dial Voice Mail port number e g 519 OR AUTO RECORD PORT 519 CA...

Страница 167: ...MMC 752 6 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA MB NONE PORT NONE CALL I RELATED ITEMS NONE Samsung Programming Programming SVMi 4 SVM 400 Manual MMCs...

Страница 168: ...ed to Voice Mail will not forward they will remain ringing at the fwd from station until answered The destination can be a station number or a group number This destination is also used for the VM ala...

Страница 169: ...station number e g 213 OR VM DEST DEST 213 Press UP or DOWN to scroll to number 3 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA VOICE MAIL DESTINATION 500 REL...

Страница 170: ...E This operation should be performed before removing the voice mail card from the keyphone system You cannot halt the voice mail card using MMC 810 Halt Processing PROGRAM KEYS UP DOWN Selects option...

Страница 171: ...N to select YES or NO VM HALT ARE YOU SURE YES YES will take card off line 4 If YES selected display shows VM HALT STATUS HALTED 5 Press TRSF to store and exit OR Press SPK to store and advance to nex...

Страница 172: ...hat if the MMC is set for 80 the alarm will be generated when the data in memory exceeds 80 of the available space The range is 0 99 PROGRAM KEYS KEYPAD Used to enter new threshold value SPK Used to s...

Страница 173: ...MMC 755 3 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA 80 RELATED ITEMS NONE Samsung Programming Programming SVMi 4 SVM 400 Manual MMCs...

Страница 174: ...r use only as MOH and remove it from the VM group Now 225 will show up as a valid music source in MMCs 308 309 and 408 Each MOH source assigned here requires one dedicated SVM port channel Note If the...

Страница 175: ...t field and press UP or DOWN to select sound file e g 25 SET VMMOH 228 25 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA ALL SVM PORTS NOT USED FOR SOUND FIL...

Страница 176: ...one of the above options NOTE This MMC must be set to support outgoing calls if off premises notification beeper outbound follow me etc is used PROGRAM KEYS KEYPAD Used to enter new value SPK Used to...

Страница 177: ...elect number Press RIGHT soft key 3 Press UP or DOWN to select option VM IN OUT 225 OUT 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA ALL PORTS IN OUT RELAT...

Страница 178: ...rd according to the setting in this MMC The option for DAY or NIGHT is entered for each ring plan 1 6 as required Refer to your Voice Mail documentation for more information PROGRAM KEYS KEYPAD Used t...

Страница 179: ...t key 3 Press VOLUME keys to select DAY NIGHT VM DAY NIGHT RING 2 NIGHT 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA ALL RING PLANS DAY RELATED ITEMS MMC 5...

Страница 180: ...the system to recognise the card The card will not be assigned in the system numbering plan so numbers for ex tensions trunks etc must be assigned in MMC 724 PROGRAM KEYS UP DOWN Used to scroll throug...

Страница 181: ...y to select slot number EXP 1 SLOT 6DLI 8DLI 3 Press RIGHT soft key to change previous card type EXP 1 SLOT 8DLI 8DLI 4 Press TRSF to store and exit OR Press SPEAKER to store and advance to next MMC D...

Страница 182: ...80 Answer Machine Emulation 19 Application Admin 58 Applications Administrator 36 Assigning Groups 32 Audiotext 17 Auto Attendant 8 32 Auto Attendant Features Description 17 Auto Attendant Features L...

Страница 183: ...all Back 20 Call Forward to Voice Mail 20 Call Forwarding 32 Call Progress Training 102 CallDirector Event Pointers 88 Caller ID Compatible 16 Calls To Date 69 Camp On Support 18 Conference Calls Y N...

Страница 184: ...Log 64 Display User Log 63 DTMF Cutout Period 60 DTMF System Administration 42 E Editing and Moving within a Field 41 Enable Auto Forward 84 Enable Extended Prompting 81 Equipment Requirements 37 Esca...

Страница 185: ...7 Auto Attendant 8 SVM Systems 7 Voice Mail 8 Software Features 12 Feature Descriptions 16 Administration Features 25 Auto Attendant Features 17 System Features 16 Voice Mail Features 19 Feature List...

Страница 186: ...i 4 Main System 28 Back Plane Connectors 29 Memory 29 Memory Access LED 29 Memory Connector 28 Port Status LED 29 Reset Button 28 Run Status LED 29 Serial Port 28 Installing the SVMi 4 31 Inspection 3...

Страница 187: ...tches 74 Memory 9 29 Memory Access LED 29 Memory Connector 28 Menu Block 89 Action Column 98 Description 89 Program Fields 90 Message Alert Control Allowed 81 Message Alert Controls 83 Message Auto Fo...

Страница 188: ...Minimum DTMF Duration 59 MMC List 46 Mode Column 69 MOH Supply 16 MSG LEFT Pointer 88 Multiple Call Handling 19 N Navigation 41 New Old Selection 23 NO ENTRY Pointer 95 Number of Subscribers 69 O One...

Страница 189: ...ging the Operating Mode 44 Recording System Greetings 43 Programming Categories 45 Backup and Restore 47 SVM Directory Structure 48 Phone System Options 45 MMC List 46 Subscriber Options 45 SVM Admini...

Страница 190: ...tor 36 The Subscriber 35 The System Administrator 36 Programming On Site Or Remote 26 Programming Categories 45 Programming Methods 37 Programming Reference 50 Prompt or Announcement 61 Q Quick Memo D...

Страница 191: ...fo TBL 48 Software Features 12 Speak Key Value on Exit 75 Speak Name on Exit 75 Special Characters Used When Writing Dialling Instructions 104 Station 77 Station Block 99 Description 99 Program Fields...

Страница 192: ...e Files 48 Target Name Column 98 Telephone Extension 61 Testing the Hardware 33 Text 63 Times All Ports Busy 69 Total Message Count 70 Transfer Controls 101 Translations 98 Type Column 98 U Upgrade 10...

Страница 193: ...W Wait For First Digit 74 Wait for First Entry Digit 93 Wait For Subsequent Digits 74 93 Wild Cards 96 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z...

Страница 194: ...uide 400 User Guide 400 User Guide Contents About this Guide Quick Reference Flow Chart Accessing Your Mailbox Getting Started Listen To Your Messages Sending Messages Personal Greetings Mailbox Admin...

Страница 195: ...messages and provides several ways to noti fy you of new messages or calls This guide can be used by mailbox owners from within the office or from tele phones outside the office The basic operation is...

Страница 196: ...rward a Copy Rewind 5 Secs Pause Resume Forward 5 Secs Change Speed Cancel Play Options Msg Information Skip Messages Scan Messages 2 While Recording Messages 1 2 3 6 7 77 8 9 99 0 Review Recording St...

Страница 197: ...ber mailbox numbers usually match your extension number Enter your personal mailbox password when prompted the default password is 0000 Internal Callers Dial the SVM Access Number see your system admi...

Страница 198: ...ox Owner Main Menu with the following options 1 Listen to New Messages See Listen to your Messages 2 Record and Send Message See Sending Messages 3 Review Saved Messages See Listen to your Messages 5...

Страница 199: ...Guide as a tutorial The first things to do are Access your mailbox You already know how to do this see page 3 Record a personal greeting See Personal Greetings Set your password See Personal Services...

Страница 200: ...heard and listen to the next message 3 To delete the message you just heard and listen to the next message 4 To reply to the message This will allow you to leave a message in the mailbox of the sender...

Страница 201: ...nd sender s information for the message you just heard Sender information is not available on outside calls To move to the next message Does not save or delete current message To scan Plays first 7 se...

Страница 202: ...ubscriber can be selected by dialling the mailbox number nnn using the directory service or you may also add comments and leave it as a memo to yourself The SEND and Copy Service option 6 allows a use...

Страница 203: ...cording the message you will hear the Send Menu with the following functions 1 Select the recipient 2 Record the message 3 Follow instructions to review continue re record or accept it or continue sen...

Страница 204: ...sorry I can t take your call right now Please leave your name and number and I will get back to you as soon as I can Follow the instructions to record your greeting message When you have finish ed rec...

Страница 205: ...your voice mailbox To hear your message at the remote location pick up the telephone and enter your access code From the mailbox main menu press 6 for mailbox administration Press 1 for message alert...

Страница 206: ...delete When this function is activated the SVM will allow you to undelete any mes sages that you have recently deleted up to 3 am the following morning From the mailbox Main Menu press 6 for mailbox a...

Страница 207: ...you have sent that have not yet been picked up by the recipient From the mailbox Main Menu press 6 for mailbox administration Press 4 for undelivered messages This useful feature will allow you to ca...

Страница 208: ...ll be played and you will have the chance to change it Recording Your Name Use this option to record your name Your recorded name is played in several different situations It is important to record yo...

Страница 209: ...ulation key programmed on your keyset you can use it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to screening a call on a home answeri...

Страница 210: ...r station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker NOTE If you do not want to hear your...

Страница 211: ...o the called party s mailbox Being Called If your phone rings and you want to send the caller directly to your mailbox simply press Direct Messaging DSS To make it easy to leave messages for others in...

Страница 212: ...y save delete reply call fwd rewind pause fast forward change the volume get message information or help Viewing Mailbox Contents If you have new messages in addition to the message waiting light you...

Страница 213: ...Direct Messaging 17 F Flow Chart 2 G Getting Started 5 I Interactive Displays 18 Viewing Mailbox Contents 18 Internal Callers 3 K Keyset User Features 15 AME Password 16 Answer Machine Emulation 15 Di...

Страница 214: ...ons 8 Message Waiting Lights 15 O Outside Callers 3 P Pager Notification 11 Password 14 Personal Greetings 10 Personal Services 14 Recording Your Name 14 Setting Your Password 14 R Recording Your Name...

Страница 215: ...Samsung Business Communications Brookside Business Park Greengate Middleton Manchester M24 1GS...

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