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Troubleshooting
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Terminology
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Service Centers
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Troubleshooting
This section lists various problems and solutions encountered by users while using the digital photo frame. When encountering a problem,
first check the list below and follow the suggested action if one matches your problem. If the problem still persists, contact or visit the
nearest service center.
Symptoms
Possible Causes and Suggested Actions
My Digital Photo Frame does not turn
on.
Check the power connection between the product and the power adapter.
Check whether the Samsung logo is displayed in full screen mode when
pressing the power button.
Auto Picture On/Off does not work.
If Auto Picture On and Auto Picture Off are set to the same time, they do not
work.
Please check these times.
My digital photo frame turns on but
the screen remains off.
Check the memory card type. If this is not inserted correctly or is not of a
supported type, the photo may not display on the screen. (This product
supports CF and SD/MMC cards only.)
Check the file extensions if the card and other connections are correct. (This
product supports the JPEG image format, MPEG4 and WMV9 movie formats,
and MP3 music file format only. See Specifications.)
It takes some time to display an image
after the digital photo frame turns on.
Loading a file from an external memory card may take several seconds. (This
depends on the file format and size.)
No screen is displayed and just sound is
heard for MPEG4 and WMV9 movies.
Loading a large sized file may take quite a long time. (This is a matter of
specifications.)
If only sound is heard continually, try to press any of the buttons on the right
side of the product.
The aspect ratio of the screen looks
abnormal.
Select one of the three values in the Setup>Play>Picture Ratio menu using the
buttons on the right side of the product.
(
See Setup>Play>Picture Ratio
)
The screen color is dimmed or too strong.
Adjust the brightness in the Setup>Picture>Brightness menu using the buttons
on the right side of the product.
(
See Setup>Picture>Brightness
)
Only the Samsung logo is displayed on
the entire screen.
Check the file extension. If it is not of a supported format, only the Samsung
logo is displayed while the file is being played. (Only MPEG4 and WMV9
movies are supported.)
Cannot operate devices during online
services.
First, disconnect the LAN cable at the back of the product and try to turn the
product off and on. If a Server related screen is displayed and you can operate
menus using the buttons at the right side of the product, it means the product
