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Troubleshooting
Connecting to a computer
Symptom
Explanation/Solution
When accessing videos,
a computer does not
recognize your camcorder.
Disconnect the USB cable from the computer and camcorder, restart the computer, then reconnect it
correctly.
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Cannot play a video file
properly on a PC.
A video codec is needed to play the file recorded on your camcorder. Install or run the built-in edit
software (Intelli-studio).
Make sure you insert the connector in the correct direction, and connect the USB cable to the USB jack
on your camcorder firmly.
Disconnect the cable from the computer and camcorder, restart the computer. Reconnect it properly.
Your computer may not have the necessary performance specifications to playback a video file. Check
the recommended computer specifications.
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Intelli-studio does not
function properly.
Exit the Intelli-studio application, and restart the Windows computer.
Intelli-studio is not Macintosh compliant.
Set
“PC Software”
to
“On”
in the Settings menu.
The Intelli-studio program may not run automatically. If this occurs, open the CD-ROM drive that has the
Intelli-studio program on it in My Computer, and then run iStudio.exe.
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The image or sound on your
camcorder is not played on
your computer properly.
Video playback or sound may stop temporarily depending on your computer. The video or sound of files
copied to your computer are not affected.
If your camcorder is connected to a computer that does not support Hi-speed USB (USB2.0), the
images or sound may not be played back correctly.
The video and sound files copied to your computer are not affected.
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The playback screen is
paused or distorted.
Check the system requirements to play a video.
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Exit all other applications running on the computer.
If a recorded video is played on your camcorder when it is connected to a computer, the image may not
play smoothly, depending on the transfer speed. Please copy the file to your PC, and then play it back.
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Connecting to a computer
Symptom
Explanation/Solution
You cannot dub correctly
using the Audio/Video cable.
The Audio/Video cable is not connected properly. Make sure that the Audio/Video cable is connected to
the proper jacks, i.e. to the input jacks of the device used for dubbing an image from your camcorder.
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