38
CALL PROCESSING
SYSTEM HOLD
When you are connected to any call, press
Hold
. The call will flash at the keyset. If
this call appears on a line button at other keysets, it will flash at those keysets also.
•
To take the caller off hold, press that button and the flashing LED will go
steady again. Resume the conversation—
OR
—press the
Hold
button. The
flashing LED will go steady again and you will be connected to the call again.
Resume the conversation.
NOTE: While on a call, pressing a line button, route button or flashing
Call
button
will automatically put your first call on hold and connect you to the new call.
Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
•
Press the
Hold
button twice.The call will flash on your keyset and this line will
show a steady indication on other keysets.
•
To retrieve the call, press the flashing line button or press the
Hold
button a
third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station.
•
Press
Transfer
and dial the station number (or press the appropriate
DSS
but-
ton)
•
Press the
Hold
button. This will place the call on system hold on an available
Call
button or Line button at the remote station and return you to dial tone.
NOTES:
1.
If the destination station does not have any free
Call
buttons or line buttons
you will hear No More Calls tone and must return to the other party by press-
ing the
Transfer
button.
2.
Intercom calls cannot be put on remote hold.
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HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing indicator. (Telephone
Status Indicator will flash amber).
•
When your phone rings, lift the handset or press the
Speaker
button to
answer the recall.
•
If you do not answer this recall within a pre-programmed period of time, it will
go to the system operator.
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with anoth-
er extension:
•
Press the
Transfer
button; you will receive transfer dial tone.Your call is placed
on transfer hold.
•
Dial the extension number.
•
Consult with the internal party.
•
Press
Transfer
to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the
TRANSFER
button will toggle between the outside
party and internal extension. If necessary you may disconnect either one of the
parties by pressing the
Func.
soft button, and then
Cancel
.
RETRIEVING CALLS HELD AT ANOTHER
STATION
[HOLD PICKUP]
When a line is on hold and it appears on your keyset, press the
Line
button with
the flashing indicator.
When a line is on hold and it does not appear on your keyset, dial
12
plus the line
number or the extension number of the station that placed the call on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the
Speaker
button before you begin dialing.
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