Alignment & Troubleshooting
Service Manual
4-61
Samsung Electronics
Message
Description
Suggested solutions
Paper Jam in tray1
Paper has jammed in the feeding area
of the tray.
1. If pick up roller does not rotate ,
check the pick up clutch.
2. If Pickup roller is rotating but the
paper is not feeding, replace the
pick up rubber.
3. Check the feed sensor. If it is
defective, replace it.
Paper Jam in tray2
Paper has jammed in the feeding area
of the tray.
1. Open the side door and Tray2 door
and remove the jammed paper.
2. If there is not jammed paper but the
error message is occured, check the
Feed sensor or Hardware.
3. If the paper is feeding by rotating
the pick up roller, check the clutch
and clutch signal.
Paper Jam inside of
duplex path
Paper has jammed during duplex
printing.
1. Open the side door and remove the
jammed paper.
2. If there is not jammed paper but the
error message is occurred, check
the duplex sensor. (Component
Test)
Paper Jam inside of
machine
Paper has jammed in the registration
area
1. Open the Side door and remove the
jammed paper.
2. If there is not jammed paper but
the error is occured, Check the
Registration Sensor (Component
Test -> Sensor Read -> RG value)
3. If the paper stopped after actuating
the Exit sensor, Check the Exit
sensor (Component Test -> Sensor
Read -> EX value)
Scanner locking switch
is locked or another
problem occurred.
The CCD lock has been locked.
1. Unlock the CCD Lock
2. Check the CCDM. Is is moving
when scanning. Check the FFC
cable. If there is defective, change
it.
3. If the problem persists after
removing the FFC cable, replace
the DADF board.
4. Check the Scan-motor. If there is
defective, change it.
Sensor Failure [zzz].
Call for service
There is a problem in the sensor
signal
Find the defective sensor. And replace
the new one.
