Service Manual
Troubleshooting
7-22
Samsung Electronics
7.6 Scanning Problems – Causes and Solutions
7.6.1 PC Scanning problems
• Description
Unable to scan using a PC.
Check and Cause
Solution
1. Check the Cable (USB or Parallel) is properly
connected and that the printer can print correctly.
2. Check that the driver is installed properly.
3. Check that the copy function operates normally.
1. Reconnect the PC and printer, replace any faulty
cables. If using a parallel cable, check that the par-
allel port is properly configured in the BIOS.
2. If printing is OK check that the Scan driver is also
installed (Refer to User's Manual.)
3. If the copy function works, replace the Main PBA.
If the copy function doesn't work, replace the CCD
Ass'y and try again.
7.6.2 Poor Quality of PC Scanned images
• Description
The image PC scanned is not clear or bad.
Check and Cause
Solution
1. Use TECH mode to carry out a shading test (see
page 6.15) and examine the waveform printout.
2. Check if the resolution is set too low in PC Scan
options. (Refer to User's Manual.)
1. If the CCD waveform form is abnormal replace the
CCD Ass'y.
2. Teach the user about scanner resolution – refer to
the User Guide.
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