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Diagnosing product operational issues
You can diagnose issues with your product and Smart Hub and run reset functions.
Settings
Support
Device Care
Self Diagnosis
You can use the
Picture Test
to help diagnose video issues and the
Sound Test
to diagnose sound issues. You can also
view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
Smart Hub and product factory reset functions.
●
Picture Test
●
Sound Test
●
HDMI Troubleshooting
●
Signal Information
●
Smart Hub Connection Test
●
Reset Smart Hub
The problem
Try this!
Cannot select
Signal Information
in
Self
Diagnosis
.
Verify that the current channel is a digital channel.
Signal Information
is only available for digital channels.
●
Settings
Support
Device Care
Self Diagnosis
Signal Information
Reset Smart Hub
Resets all Smart Hub settings to their factory defaults and deletes all
information related to Samsung accounts, linked service accounts, Smart Hub
service agreements, and Smart Hub applications.
●
Settings
Support
Device Care
Self Diagnosis
Reset Smart Hub
Reset picture
Resets current picture settings to the default settings.
●
Settings
Picture
Expert Settings
Reset Picture
Reset sound
Resets current sound settings to the default settings.
●
Settings
Sound
Expert Settings
Reset Sound
