HDMI (eARC) is connected, and there is no sound.
Check whether
Digital Output Audio Format
is set to
Pass-Through
.
If a sound bar or A/V receiver that does not support
Dolby
is used and
Pass-Through
is selected, there is no
sound when a
Dolby
source is received.
It is recommended to set
Digital Output Audio Format
to
Auto
if only limited audio format is supported depending
on the performance of the connected sound bar or A/V receiver.
•
Menu
Settings All Settings Sound Expert Settings Digital Output Audio Format Auto
The speakers are making an odd sound.
Run
Sound Test
.
•
Menu
Settings Support Device Care Self Diagnosis Sound Test
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Make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the
Signal Information
. A low signal level may cause sound distortions.
•
Menu
Settings Support Device Care Self Diagnosis Signal Information
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The sound is interrupted.
Sound quality may become affected if the wireless router is close to the Bluetooth speaker. Place the Bluetooth
speaker as close as possible to the TV without obstacle between them. Do not place the wireless router close to the
Bluetooth speaker body.
To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. 5 GHz may not be
available depending on the model.
When the symptom persists, it is recommended to use wired connection such as HDMI (eARC) and Optical.
Whenever a function is used on the TV or the channel is changed, the TV
voices the activity. The TV explains in voice-over the video scenes displayed
on the screen.
Turn off the
Voice Guide
function in
Voice Guide Settings
.
•
Menu
Settings All Settings General & Privacy Accessibility Voice Guide Settings Voice
Guide
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